Sagora Senior Living

My name is [name removed] and my cell phone number is [removed] so anyone that wants to talk to me before placing a loved one at Heartis can call. Too much to write here, however, you will be shocked at the terrible stories I can tell you about the treatment my mother received. I am starting the process of filing with the state of Texas ( I haven’t rushed as my mother was and is my first priority) as well as making my singular mission of ensuring what happened to my mother does not happen to others. I am a long time CEO of several large Arlington businesses and never give out my cell but this is so important to protect the public from similar abuses my mother experienced that I urge you to call me day or night. We have lots of options for our loved ones so make an informed choice before picking Heartis.

I enjoyed the place in fact was had made my reservation for respite care. Than 1 day before my stay I called to see what time I could bring mon in and was told that I didn't have a reservation they gave my room to someone else. Don't go here if your looking for respite care bad customer service.

My grandparents just moved into this place about three months ago. The free WiFi they have advertised never works because it is not owned by the center. Its owned by a nursing company which moved out. So now there is no free Wifi which is false advertising. If you don't get to the dinning room in time there are limited places to sit. My grandfather complains about the meals and that it is mostly rice. Probably to cut costs. For $3,000.00 a month they should at least have the WiFi working.

Not at all friendly or welcoming. Big No!! on my list.

Apparently meals are not provided with the cottages. The pictures of floor plans provided on the website are difficult to determine size and features. Older facility--average age of resident's is 80--several over 100.

the Activity Director is unpleasant. The activity levels have went down. Every time i visit,residents are stuffed together watching cartoons. My Mom has been there a month,no pictures in her memory box,and her name is not even on the door. CNA's are always pleasant, thats the good part.

We are moving. It is extremely depressing. Your feeling as a resident is that you have no value. Almost at every step, you are told, in so many words, that your care and well being is something that annoys them. The food is like a low quality restaurant. It is a few steps above school cafeteria. For example, one of my friends ordered fried food and it was black because the oil was not changed. The food is, often, cold and the service is slow. If you complain, they act like you are bothering them. The maintenance tries to tell you broken things are not broken until they die. Our refrigerator flooded three times while they kept assuring it was ordered. After two weeks they said that it hadn't been ordered after assuring us it was ordered every time we complained it flooded. It took it completely dying and losing food twice for them to react. That is one of the many many and I do mean many examples we have gone through with maintenance. Forget going to management they don't care one bit. They act as if they couldn't be any more annoyed. The rent also goes up every year hundreds of dollars. We are getting close to 7000 for two people. With that kind of money you would think it would be more of a 4 or 5 star hotel experience not motel 6. Do not let them sell hype. We listened thinking we wouldn't have to move again, and now we have to move out. The only good service here are the cleaning ladies! We love them

I toured this facility with my Wife while looking for a place to live. We ended up putting a deposit down for an apartment and was told it would take about 45 days for us to get approved for VA. After putting the deposit down I was called the next week and told the apartment with the balcony that we reserved, wasn’t available because it wasn’t safe. Then we got told it would take an extra 6 months for us to get approved by the VA. This facility doesn’t have their act together. I would not recommend them to other families.

dirty, cockroaches in the apartments and dining room AND our Mother just called. She fell and couldn't get up. Just spent six hours on the floor until she finally crawled to the phone and call us. We called front desk and ask them to go down and help her up. They said they couldn't, it was against the rules. They would have to call 911.

Look beyond the fancy, new building! Nothing but problems since my parent moved in when they opened. Problems with incorrect/missed medication administration. No communication from staff when issues. Attrition of executive director and nursing director in just 3 months. Only RN is by consultation only. CNA's administer medication. All we asked for was correct administration of easy medications, bathing assist, clean clothes, assurance of three meals a day and communication with family. Not one of these has been done without prolonged, frustrating dialogue. They act like we're asking for too much.

I admit at one, was offered a beverage but opted to use restroom. When I returned to the lobby, the executive director was in her office with door closed. The marketing person was off but working sat. I waited 20 mn and decided it was not the right place. My time is important, the director was out of line to keep me waiting with no explanation. Facility much too large.

I would be very cautious of this organization. They have not been honest or caring. Very rude to families and I question the care that is given. I would look elsewhere. I have first hand experience with them. I wouldn't wish that on anyone else.

New community that's very unorganized and unprofessional. The staff are loud and were using profanity at the nurses desk. Management is horrible! If you leave a message you will not get a response. I have been calling, leaving messages, I even left my name and number with the lady at the front desk and still haven't heard from anyone.

People say Renaissance looks wonderful when you tour, but it is a whole other thing to live here. I have lived here for years but not much longer. So many people have left and more are leaving. The food has gone downhill and is very greasy and boring and almost everything is fried or canned. The Personal Care Workers are always late with my pills. The New Director is awful and she is [Removed] this place. The Activities Girl and Sales Girl are awful also. All the Good Workers have been fired or left. My friend went to Wilson and Jones Hospital and the nurses told her how bad of a reputation this place has now. The things in the building break and are not fixed for weeks or months. Even light bulbs are not changed quickly. Do not move here and do not put your family here. I can not leave fast enough. What a waste, this place use to be wonderful.

This wasn't a good place at all. I would not recommend them at all. He continually feel and they were not helpful towards my husband. He is in another community now and it is like night and day.

A lot of the staff is great! The ficility owners need to change care to assissted living, not memory care! But as far as Alzheimer's and dementia care stages, they do not handle things well! My dad is combative at times, they have now given us 30 days to find him a new home!

I absolutely did not like this community at all. The community was really out dated and very bad. The apartments that they showed us I would not live there for 1 day or recommend anyone else to. The community looked really used and wore down.

Although we had an appointment they did not seem prepared for us. We walked in and there was no one there to greet us. We had to stick our head in an office and ask for someone. She then took us straight to a room without discussing anything. The hallway smelled of smoke and when we asked if it was a non-smoking facility she said yes, but that some of the residents who have lived there a long time still smoked inside even though they asked them not to. The bathroom did not have the safety features that other communities had such as seats or reinforced hand rails in the shower. When we asked about personal care, laundry, medicine management that are all included at other communities she told us they had a laundry room and outsourced the care to another company. She had to dig through a filing cabinet to find their information for us. Then instead of receiving a brochure or pamphlet to take with us, she jotted down an estimate of price on a scrap of paper. She also informed us that they charge an upfront non-refundable $4,000 fee on top of the monthly rate to cover anything that might come up. She told us they had barber shop and chapel but just pointed in the direction of them. We seemed like a bother to her and the tour was done in 10 minutes. We could not get out of there fast enough for her or for us.

Very unhappy with memory care wld not put my mother here

We did not like this place at all. It was like a ghost town. When we walked in the community we saw not one residents or staff member. It was cold and reminded me of a institution. We knew this would not be the place for us.