Sagora Senior Living

Overall experience - Very poor, constant management turnover and the facility is in terrible shape. Constant water leaks and other sever facility issues. Cleanliness of the facility - the housekeeping team is severely understaffed and cannot do everyone's rooms as scheduled. Friendliness 3 overall the crew is mostly pleasant. Quality of care there is no care provided at this site. Food -most meals are edible but not anything I would recommend. Activities -these are actually pretty good. Poker and bingo. Value for the money- for the nearly 3k a month in rent, this facility is extremely overpriced, poorly run, and poorly maintained. I would not recommend this facility to anybody looking for a good value. Avoid this facility if you can find a better option. It is far too expensive for the service level provided. A section 8 apartment and paying a full time care taker is a better alternative if you can manage that.

Facility sold an d new owners have changed everything except the rent amounts. Food is terrible, no transportation, maintenance is slow. There has been a large turnover of facility staff. There was no hot water for 5 days, elevator was not operating an d eating place is on the upper floor.

Over the past 3 months under the new director: - Employees are not happy. - The food quality has dramatically declined from a 10 to a 2, and the portions are smaller. My mom ends up snacking in her room at night now because she's hungry again. - The nursing staff has been cut in size and now hours reduced. The Director over nursing is very difficult to work with and we get vmail more than actually talking to her, and rarely get a call returned. - Along with all these cuts in staff and food quality/portion, the rates have gone up! - The final straw was when the Activities Director turned in her notice. She has been holding the place together. She was amazing at her job and they didn't appreciate her. I would not recommend anyone moving their loved in here anymore. There are some sweet people on the nursing staff and I feel bad for them, I hope they can find somewhere where they are appreciated.

Instead of letting you know that your loved one is struggling and showing signs of a serious medical condition they prefer to let them languish. The director, the district manager ( who comments on here that they are ‘residents first’), and Human Resources will completely ignore you despite multiple calls/emails. They just say they’re too busy. There’s a new nurse every time I try to get ahold of one. Yep, they won’t call you back either. They don’t care one bit. Don’t move your loved one here. They just don’t care about anything but money.

My mother has been here for 7 years and each year benefits decline as does the condition of the property and quality of living. The place is constantly under construction and the noise is deafening. I tried to visit my mother from out of town and woke up at 8am to hammering for hours. Then there was contruction outside of the building as well! This has been going on for years. When you approach management they give you lip service and nothing changes. Today was the last straw. I spoke with [name removed]who has made it clear she doesn't like my mother. She was so rude I ended our conversation and left her office. I came back to see if [name removed] (director) was there. Lo and behold I hear Becky tell her coworker I am the daughter of (explicative) and she knew I was going to complain about the construction and she didn't want to hear it., I was standing right outside the door. WOW gross!

Sometimes they have two people to serve 55 people and it takes too long to get served I have complained about this but it falls on deaf ears. I realize I have all the time in the world but my butt gets sore from sitting too long'

We toured Elison of Bella Vita during our search for an Assisted Living facility for our loved one. Horrible staff. [Name removed] had scheduled our appointment and yet when we showed up, they had no clue. They were caught off guard. They had the maintenance man give us the tour. He was unable to answer our questions on anything. The facility smelled like urine and did not look clean at all. We couldn't get out of there fast enough.

Always understaffed. They can not keep any staff. Food is terrible. The Management there is incompetent. When you go to the director with concerns, he will tell you what you want to hear but doesn't fix any problems.

Alarms go off for hours with no response. I can count on one hand the number of times in 6 years I saw an employee after 7pm. Nutrition is a joke... fatten em up with the cheapest possible meals (pasta or a salad every day) and then tell them "your belly is too big". Their nurse saw my loved one at the hospital and after telling him he was dying refused his return to home. His dr found him fit for return, so it made no sense. After 6 years at $4000 a month, he was thrown out like the furniture they constantly upgrade. Paint and new flooring are never a substitute for a moral compass or decent care....SHAME ON YOU, DOGWOOD TRAILS

HarborChase of Wildwood was a lovely facility, but when we arranged admission it was with Hospice care. We were told the fee to join the Community would be waived. [name removed] was admitted one afternoon and passed away the next morning. They have not refunded the $[removed] fee to us!

When you read the bad reviews - BELIEVE THEM! When we were looking for a place for our parents, we read the reviews (which were NOT good) and gave them the benefit of the doubt. Unfortunately, every bad review was true! The cottage is beautiful however, we were promised many services that were supposedly included in the monthly payment, but ended up being add-ons. The carpet was old and worn and we were promised it would be replaced before move-in, however 6 months later when we finally decided to move out, it was still not replaced. The yard maintenance was only done occasionally and the weeding was never done. The grass grew so tall sometimes we had to call and ask them to mow! The minimal cleaning of the cottage was done and if the maids were ill, on vacation, or some other excuse - it was not done. We went 6 weeks without anyone coming to clean. We were so disappointed in so many ways and we wish we would have NEVER moved our parents to this facility.

The food has to get better it is absolutely horrible. For what the residents are paying to live there, then the cleaning staff needs to actually clean rooms. Not just come in and vacuum. The cost to live there is just not justifiable to live there. We moved my mom out after only 6 months. It was an absolutely horrible experience.

We picked this community, because of the location and price. The workers are not held responsible for their actions. They did not care about my loved one.I would not recommend this community.I wouldn't let my dog stay there. They can improve by having a caring and sufficient staff.

My loved one and family didn't have a good experience with Heartis Arlington. In fact, I would never take any of my loved one out to their community again. This experience wasn't what we expected. We are unable to recommend the community to anyone.

Our family had an in person tour and we thought immediately hell no from the moment we walked into the facility it did not give us a good first impression at all and we know right away it was not the place for our loved one

I'd have them shut down if I could! The place is clean except the patients rooms. It's beautiful but the care is terrible ! There are No activities! They were chemically restraining my dad and did not check on him after I had asked them to which caused him to fall and was badly injured. They did not even call for help! I would not recommend this facility to a dying dog!

DO NOT RISK your family member…Poor communication is the norm, dangerously so! Our mother moved in & we noted communication issues the 1st day. She was given food on the allergy list we provided at several meals. Thankfully we had a camera in her room so could circumvent some issues. We’d call in with appointments or shuttle requests, no one relayed to other staff. My mother was to have surgery, needed to fast, sign on her door said fasting, called at 5 a.m. with reminder, she was still woken up to go to breakfast. The elevators broke down several days & mom was on 2nd floor. Our worst experience was a female called saying our mother left her room at night, went into another building so could not remain there without a family member staying every evening from 10pm-6am, due to low staffing in evenings. I explained we’d told them on the tour my mom has sundowners & she turns on her TV in the evenings until she goes back to bed. We had also let staff know she was really struggling with he

I was unhappy from day one with many different things. The facility is too big for the amount of staffing that they have. We could never get anything accomplished here. They had mixed my mother who is sweet as can be up with another resident who was very combative. They were giving her the other residents medications that were not hers. They are not trustworthy at all. We got her out of here as quickly as we possibly could. It was a horrible experience.

I give Elison a "0". I ask them to hold check until I told them to deposit and they deposited it immediately. I decided it was not for mom and ask for a refund and out of the [fee removed] paid for one month, I got a measly [fee removed]. Mom did not even move in. They are on my bad list because of this. They did not treat me well. After being conned into the [fee removed], they had nothing else to say. They got their money and we got shafted.

Before you become wooed by the beautiful building ask to meet and sit down with head nurse - ask about family involvement - she wants none - she is controlling and a bully. The director shows no professionalism and never takes action but blames her staff. The salespeople give misleading info. There is no communication among staff and if you question them they are very rude. My family lasted 10 days and they are still billing us and they haven't been there for 3 months. Moving family to assisted living is hard enough and they make it harder. Ask what assistance you are getting you will be shocked at everything they don't assist with. It's a joke. Ask many questions because after you pay they want you to disappear and they will control and yell at your loved one. There are several to choose from and this is NOT a good one. If the nurses are always at their desks - red flag. If you don't have a say in your loved ones' care - red flag. I do NOT have anything good to say about this place