Sagora Senior Living

PROS: nice staff. Food is good, place is clean. Community (Olmsted Falls) is safe area. Surroundings nice. They have activities, although my mom never participated, seemed like they were fun. CONS: Don't believe them for one minute if they say they check in every 2 hours. Mom was a fall risk, transfer/toilet assisted client, tethered to an oxygen cord 24/7. It was a crap shoot for help. She mostly did everything herself. We sat there one day after pushing the button 45 minutes with no one coming. I questioned and they're excuse was "our computers were on the fritz, there were issues with this or that". MY RETORT: Then at the very LEAST, all the residents NOT assembled in the kitchen or activity room should have been quickly checked on -- there are only 2 floors and 60 clients.... inexcusable. On most of "My" visits days, Mom had no on really check in on her -- and DEFINITELY NOT every 2 hours as they say. I guess their thought process was that if the client has guests, the staff doesn't need to check in -- (I'm paying THEM). They always say "well, we are short-staffed". My comment: My checkbook is short-staffed, so do I have the option to only pay a little?" And I say "your PRN list for workers should be twice as long as your regular daily staff list". No excuse. One day, NO one even came to see if she wanted lunch! Whether she wanted it or not.

At first they try super hard to be friendly and helpful but as soon as you sign on with them, they are hard to get a hold of. The patient staff are nice and friendly most of the time but upper management not so much.

Mom has been at Brookdale for 8 months now and so many of our issues have not been addressed. I am still not sure of what services the nursing staff provides. Minor issues were not able to be handled in house. Promise of some landscaping outside her lanai has not been seen to. The staff is most friendly and very willing to give assistance when approached. The problem seems to be with the management which seems to "pass the buck" when questioned. In general it has been difficult to get any real answers or solutions

The apartment is very nice, however they are so understaffed in house cleaning that the house cleaning staff is barely able to keep up. The food service is also in need of help. The food is not very good and your orders are rarely filled correctly or timely. More flexible transportation for non driving residents would be very useful. All in all improvements are needed in these areas to maintain the level of service as written in the contract

The grounds are quite spread out. They are going to tear down the Club House and redo the pool. I was not impressed with the rooms. They are very dark and the kitchen is right by the door with limited contact with the rest of appartment. They have a few cottages but crazy floor plans. Different! Not really my idea of a place to move.

With the prices they charge I would think someone would buy some white paint and make the entrance a bit more inviting. Paint was peeling and the place "looked" dirty in spots. Lunch was delicious, the apt was adequate, but nothing to write home about. ^The staff I met were delightful and knowledgeable.

Didn’t appreciate that when I asked about daily checks or check in for residents, she said that anyone telling me that they do that is not being truthful. If you don’t have it, then say so, don’t act like a politician.

Very nice staff and residents appeared very happy. Rooms are a little plain and activities were a little limited.

They are in the midst of a massive renovation. It's a beautiful location and the grounds are gorgeous. Until it's finished, not sure this is the right place.

Too expensive. Rooms had odor. Not impressed.

The heritage in tomball, had many wonderful employees that have been let go by recent management. The many residents appear to disagree with the loss of very empathetic employees. I am concerned about my loved ones care.

Ellery Arbor was bought by Sagora a little over a year ago and it has declined. The caregivers are good but the management is not caring or nurturing in any way. No matter how long you are a resident there, they are happy to see you move! I would not recommend this facility for anyone’s loved one. No activities for the residents no matter what they advertise.

Too far

I enjoyed the tour of Heartis and was impressed with the overall physical facility. The site is quite large, and while aesthetically impressive, I felt it might become a bit impersonal with so many residents to attend to and engage.

I was very interested in touring this site. But the tour director was not very much into his job.

My Dad was here briefly and things didn’t quite go well. When we first brought him in, they were completely unprepared and were having staffing issues. We couldn’t get the service that we needed and it didn’t seem like anyone was around. We met with the management, though, and got a lot of our issues straightened out. After that, the rest of the time he was there, the service was pretty good. One of my concerns, however, was that the head nurse seemed to take offense to a lot of our complaints and never checked on my Dad the whole time he was there. The other nurses checked on him regularly and did a really good job of it, though. It’s a nice facility, but I think they might have some management issues. I would recommend this place but with caution.

I went on a tour here and the staff was nice and helpful. They answered all of my questions. It was a very tall building And all the people just hung out in the front like they didn't have places to hang at. They didn't have a front desk person full time and that is important to me. Just not for mom.

Thought the cottages were fabulous! Main section was new but seemed small. Rooms were small.

I looked at Rosewood Estates while looking for a place for my husband and I, and I thought the apartments were just too small here for us. I was really looking for something more spacious, so we continued our search elsewhere.

Average is about 15 years older than I am. Expecting wifi in apartments by the end of this year. These reasons are deal breakers for me right now. This make change by the time I am ready to move.