Sagora Senior Living

We toured Mirabella Living & Memory care; it was very dark and old. We chose another community because Mirabella wouldn't have been a good fit for my loved one.

The facility is clean and rooms are nice, but management is passive/aggressive. When I raised concerns about staffing behaviors or medication errors, I was treated disrespectfully and concerns were minimalized. Staff are discouraged from befriending residents and food is low quality. Most staff are very caring, but the hire warm bodies.

I am heartbroken and angry. I feel we were duped. Just because the website promises 24/7 emergency contact does not make it so. Just because they advertise a daily schedule of events does not mean that any residents actually participate or that the events are led by someone other than a minimum wage aide. A facility can be new and clean and beautiful, but everything ultimately boils down to the staff that are daily touching and interacting with my loved one. Don't put your relative here unless you can show up on a daily basis yourself to see that promises are being fulfilled and proper care given.

During our loved ones stay it just unfortunately did not meet our needs and expectations, communication has not been the best. Hopefully once they make some changes it will really start to improve

We were unimpressed with the community and didn't feel comfortable with it.

HarborChase of WIldwood needs to work on their follow through within their nursing staff. They also need to have more consistent good meals. They also need to have more encouragement of socialization between the residents.

They raised my mothers rent 20 percent for the prior months rent that had already had been paid!!! We left imediately and got a better estalishment with a better rate than we were paying Hartis prior to the increase for two years! Now they are chasing me fo [removed] for leaving without giving 30 days notice. Poor hiring practices, No one watching over the help sleeping at night. There are better places. Move on to better care

There are extremely friendly staff at this community. They have poor corporate management. The staff do the best that they can with what it is that they have to work with. The staff communicate with me well in regards to my loved one and their needs its just corporate that lacks.

Many caregivers and other staff were diligent, kind, caring. But the place gave them no tools to succeed. They do a great sales job, though, boasting about a fancy multi-point care program that enriches lives of dementia patients. No such thing. In fact, no one there understands dementia at all. Just your standard MC place with high turnover and absenteeism. Promised multiple food options for each meal. Nope. Always a surprise, never a choice. Care plans were not discussed or executed. Attrition and absenteeism off the charts, with no "system" to share resident info with new shifts or staff. Appeared to be no training for new staff. Many didn't know safe transfer methods. Persistent short-staffing ... Sometimes only one person all night. Often, no check-ins for 4-7 hours; loved one would be crawling on the floor naked and cold. Careless housekeeping. Too many promises, too high a price for a same-old-care experience. Save your money and don't fall for the sales pitch.

I would not recommend this community at all for your loved one. The staff were not qualified and they promised that they would have someone qualified taking care of my loved one and this is not what happen. This community did not deliver what all I needed.

I would not recommend at all. I have even applied to work there to help make changes. There activities are awful. They need some activities. For what we pay, there should be more things going on for residents. I have spoken with other family members and its the same consensus. It is bad. The food is not healthy food. It's all pre packaged food. My loved one doesn't like the food. They don't seem to be given the residents a better quality of life. This place act's like just provides a bed to sleep. I am really disappointed.

Overall everybody was very nice. Some were very helpful, but most of them really didn't know a lot about how things worked. I think the maintenance staff doesn't know a lot what they're doing. The sprinkler system froze, and pipes burst. It flooded my family member's apartment and a lot of other areas. We ended up moving her out because of that. She was there not quite a couple of months, and she's still having to pay for that last month that she wasn't even there. I felt like that could have been handled better. I know that it was probably a corporate decision, but I feel like they should not have charged her for that last month. I will say [name removed] and the staff in general were very, very nice for the most part. I just feel like the place needs to be updated, and they need to really train and inform their employees on how things work. For instance, they didn't even understand that they could help us make a transfer to another Holiday community. They told us it wasn't possible. So then we made it on our own to that new Holiday community, and they told us the transfer would have been no problem at all.

Mom was so excited at our tour and signed the next week. Paid the Community Fee, pet deposit and first month. Then Covid, understandably things changed. The residents were well protected from outside. Everything else suffered, from the kitchen to housekeeping to maintenance. Processed food raised her cholesterol, housekeeper is lacking and apartment, a year later, still had leaks. The rent was raised [percentage removed] for every resident. As of this January it was almost a [percentage removed] increase. The upper administration is not well suited to be involved with residents and never follows up with her own employees. I'm sad to say, it hasn't been quite as expected. All things considered.

They do not make any accommodations when it comes to the meals - they do not pay attention to those who have dietary restrictions or allergies. The community could also be more accommodating for the money.

I did not have the best tour experience with Lakeshore Estates. The person who was supposed to give me the tour was not able to give it, so the lady showing me around was rushed and not very organized. The facility itself is beautiful, big, and open, but my mom wanted something a little more comfortable and homey feeling.

I would suggest you investigate to make sure you know the turnover rate, and if they will meet your loved one's needs. It would be better if the community would make sure they keep the resident's rooms clean, as well as the entire community, and return phone calls to the families.

After my mother passed there was no communication to the other staff. I had employees calling me to set up appointments after she passed. There was a lack of responsiveness.

This was lowest on our list for the following reasons: 1. didn't seem as welcoming as other communities, 2. the sales director wasn't as engaged with the residents and staff, and 3. The staff wasn't as diverse as we wanted. The community is more than one story.

The community is clean, and the activities are opening back up. However the building is aging and when we had the big winter storm they were without water for three weeks, so the toilets were not able to flush. The heat could not keep up and the meals during the freeze were very limited. However, they do have a new general manger there now so we are hopefully everything will get better.

When we first moved in ,this was a beautiful southern mansion style facility. It’s been remodeled to look like a dentist office with no awareness of geriatric safety, tile floors for main areas very slippery in rain and a hard surface to for falls. They havehad 12 managers in 12 years! Corporate offices in Texas . Recently added recreational area which over 80’s could not use- anyone want to push a 4 foot chess piece? In the heat of florida with no shade coverings? No triage medical services- don’t be fooled by claims for on site nursing for Independant living. No small market for basics like milk. Expect at least 3% increases in rent every year. The remaining staff is great and trying very hard! Apartments are a nice size and include washer and dryers., but make sure the rug is replaced before you move in.