Sagora Senior Living

My mom was on a very strict diet and the dining staff have gone out of their way and tried to accommodate her needs but with limited variety. The care of the nursing staff has been very kind and efficient, but we have had more issues with the administrative staff. We chose this community because it was the best in our neighborhood. They seem to always be short staffed. Also, they offered the staff very little training especially in the memory care. It could be the perfect community for someone who needs a low level of care, however, in our situation, it was not. We have been thankful for the community because it was wanted we needed at this time.

It is a beautiful place. The parking lot is tight with a limited number of parking spaces. We chose this community because of price and the initial upfront costs were affordable. Her apartment is smaller but it seems quite nice. She doesn't mind the food, it arrives to her room on time, but she says there is too much sodium in it. We told them but we can't seem to get that resolved.

There is a definite lack of investment by the owners. It has been in operation for several years and they have never replaced the carpeting or renovated the apartments. There is a significant staff turnover. They haven’t had a shuttle bus driver for over 4 months. The food is mediocre at best. There is a fairly new manager who is an improvement over the previous managers

One bedroom apt.Was nice but too small for two people. NO medical care except what you hire. You wear a medical alert beeper. When money runs out you go to nursing home.

Since I reviewed last, Renaissance does have a new chef. Trouble is the food is still not tasty nor attractive. Examples: canned green peas with no seasoning, pork and salmon are over cooked and very dry, cake is dry as can be. For what the residents are paying in rent, Holiday Corp. could afford to pay a good chef! Other problems I listed before still remain.

My close relatives moved in to The Renaissance 4 months ago. I am so disappointed, and I’m doing my best to keep my loved ones upbeat and positive. The staff is very friendly. At first, the food was wonderful! After about a month, corporate came in and fired the chef. Since that time, the food has gotten steadily worse. Tonight, the food was close to being inedible. The spa has been “out of order” since they moved in. It is very difficult to get repairs done. The place is clean, but badly in need of general maintenance (hall carpet needs to be replaced, hall walls,door facings, and patio and balconies need paint. Corporate needs to understand that there is now some real competition in the area.

It was more what we were looking for, it needs to be updating. I still have questions to ask {name removed]. She was very helpful.

The Heritage in Tomball is a nice facility and is well maintained. For the price you pay the food is horrible and keeps getting worse. They keep charging for things that are questionable. They charge a monthly fee for the emergency pendant. If a patient is self medicating they are now adding a $50 monthly fee to have medication refills delivered to the medication room to be delivered when they make their medication rounds. Mind you this is not a special trip. I feel that they are trying to nickel and dime their residents.

The people relation is good. Food is short coming - need more vegetables.

I like living here except for the food. We need better quality food and better preparation.

Love everything except food at night time.

Could be better.

The person I was scheduled to meet with no longer works there. They didn't know I was coming. The Senior Wellness Director was nice enough to give me a tour. Over all the place was nice but a little small.

felt welcomed when we arrived however we felt rushed right into the tour without many questions regarding our loved one. Facility was nice but we didn't get the "warm fuzzies" we had at other facilities. Was a little surprised the monthly fee changes based upon how much money you put down. Totally wrong to do this.

Very nice facility with spacious apartments and friendly staff. Also a great sense of community within the facility. The only reason for three stars is that the facility does allow smoking in individual living quarters.

Felt a little tired and worn. I was not happy with the lack of fitness facilities. Thresholds at doors and step in showers were not appealing for my senior aged parents. [Name removed] the sales person is a gem.

Cheapest but not sure about medical care (I.e making sure she gets her meds.

We visited the memory care at Huntsville Harbor Chase last week & found the director, business office, & memory care managers of this facility to be unfriendly, secretive, & disrespectful of our rights & our family’s privacy. They weren’t able to manage the conflict, so they called in the police. At one point during the day, the employee in memory care came directly to our table & he proceeded to YELL his directives. This was rude, disrespectful, & upsetting to our family living there. This behavior from management was unacceptable. I also want to say that personnel have been negligent in communicating “house rules” & slow to respond to my inquiries about getting involved with loved ones’ care. The nurses & care givers’ do a good job there. They are friendly, prompt with their attention, & have gone the extra mile. We enjoy seeing them & appreciate their work.

Although this facility looks very nice- we didn't notice the same level of involvement with the people as the first facility. We also were not offered any brochures are any activity calendars to look at. This made us feel that it would be our least consideration when choosing a place for Mom.

Nice place, was a little to expensive for us, a negative for our family, since mother has had a stroke, was no one would check on her if she didn't come down for a meal, something they make a big deal over in their welcome packet is the food, it is important but so is the safety of their residents! Rooms were nice but if you want a space to do any of your own cooking this "kitchen" is not it.