Sagora Senior Living

We experienced very poor management. They were confused and didn't seem to know simple things. Like they told us upfront they'd be cleaning the rooms one day a week, but they couldn't tell us which day that would be. So you felt like you could never depend on the services being delivered. They used another vendor called Angels of Mercy, for personal care. It felt like a hard sell. They strongly recommended that we use that in-house service. I won't say I got lied to, but it was nothing at all what we were told it would be. We had days where people never showed up to perform services they were supposed to. The last month that my loved ones were there at Rocky Ridge, I hired an outside company to do everything they needed. To be fair, if your needs are purely independent living, and you need no other assistance whatsoever, I think it would be a fine place. But if you need any assistance with activities of daily living, it's not the place to go in my opinion. Rocky Ridge built Angels of Mercy up to be something they were not. And they told us there would be a max cost, and that was that. But that was also not true. We had used their service, as opposed to hiring an individual, so there would be more reliability and there would always be somebody available for my loved one. And that did not happen. The caregivers would run late, or not show up, and they did not provide services in an appropriate manner. The food was not so great, and a lot of that could have been the times, with Covid. Meals were being delivered to the rooms when dining seating was limited. So the food was cold. Let me tell you, cold scrambled eggs and oatmeal is just bad. The menu you could select from ended up not meaning a whole heck of a lot. Again, to be fair to them, I know a lot of this was new to them due to the Covid issues going on. The staff and management were very friendly. I just think it goes back to the fact that one of my loved ones needed more help than they could provide in independent living. So that could have been a poor choice on my end, but I also believe it had to do with them selling me on the Angels of Mercy care.

When we walked in for our tour, it was very quiet. You would think that at 11 am, something would be going on, but it was like everybody was gone. My loved one is very social, and is the type that gets up and walks around. And it just didn’t look like they did anything here.

The community was not able to do activities during covid. Unfortunately the cleaning also. Communication was not the best and I felt like they did not keep me informed of what was going on. I would not recommend this community to others

Don't move here. The billing was a mess and we are still having issues with them and the billing. Communication is not good at first they were great with sending info and updates about the community and what they're about and then when you pay the deposit the communication stops. I would not recommend this community to others. Maintenance issues were not addressed quickly also. The food was horrible and we had to pay out of pocket to feed my loved one due to the food being so bad.

The community was clean and well taken care of, and the sales rep that we dealt with in the beginning was fantastic. However, they had a huge turnover rate with upper management the entire time our loved one was there. We know covid was a tricky situation but we feel they used that as a crutch to not engage and interact with the residents. They sold the place has assisted living and that it was great, but they really should be experience with memory care. Our loved one was found wondering through the nights, and another memory care patient wondered into our loved ones room multiple times. They raved about how delicious the food was, but the food was absolutely awful, they went through two chefs while our loved one was there.

I am thinking of taking my husband out. He has fallen and they do not know how he fell. The first time his medications were due for renewal, they waited until he ran out so they could use their pharmacy instead of VA> they did tell us they were gonna take him and drop him off at his appointments. They are very understaffed and when you talk to the director he says they are not understaffed. They have 1 nurse for the entire facility, that is for independent living, assisted living, and memory care. They have their doctor come in without any authorization and prescribe sedatives for memory care patients. Overall it has not been a very good experience.

Food is pretty good, and marketing presentation awesome. Return on investment is the metric that dominates. “Compassionate Care Is our Calling,” and Patient First” are not contracts or promises. They often raise rents and adjust expenses accordingly as vacant apartments upend profit planning. Bristol Park has had 2 executive directors and at least 4 "Interim Directors" during the last 16 months. Recognizing the level of assistance our family member needs, we agreed to pay a couple thousand dollars extra each month for the maximum level of care in addition to the regular apartment rent. Yet even the basic services like call buttons that sometimes go unanswered, and a fresh glass of water next to our family member is beyond expectations We constantly clean the dirty dishes in the sink, find an overflowing laundry basket, personal hygiene supplies disappearing in large numbers, bathroom unhealthy. After over a year of reality, we would not recommend Bristol Park to anyone.

The community is understaffed and does not appreciate their residence. I am not satisfied with this community and I would not recommend it to others.

I live in a very small room! I only drink water!

Before the quarantine times, I would have rated our home close to great. Our office staff as short as ours is now (as well as maintenance and housekeeping and service) the staff cannot keep up the same when it did before. We understand, but it is difficult, at least now.

Services that were promised when moved in has been cut drastically but no cut in rent paid to Holiday. Food has really gone downhill. Have to eat whatever is delivered to apt. Management will tell you what they want you to know. Do not follow through with what they tell you. Could not recommend anyone to move in at present time.

We haven't been able to visit since April, and the communication has severally been lacking between the staff members and the residents and the staff members and the families. Our loved one fell outside and she had to get herself over to a tree to get yourself up and the staff didn't know about it. She had also fallen in her room, she was able to pull the cord to get help but the staff members did not tell us about it like they should of, we had to hear about it from our loved one.

This facility is gorgeous, but don't let the good looks deceive you. My grandmother has been @ Heritage Place in Burleson for quite a while now. In the time that she has been there, there have been so many different directors that I have lost count (at least 7 or 8) and in between the changes there is frequently no one in charge on-site. They also cannot seem to keep ANYONE in ANY position for any length of time (nurses, chefs, dining room help, etc.) which is a testimony to the horrible management. I have also lost count of the times that I have called with a concern or question, only to be told that there was not a nurse onsite that day. What the heck?! Most of the aides, especially the weekend crew, are wonderful & caring in spite of being CONSTANTLY WAY UNDERSTAFFED! Because of the staffing shortages, the wait times for a response when the resident calls for help can be ridiculously long. When the dining room was open, there were never enough staff there either and the wait time was always close to and sometimes more than an hour. The food is CONSISTENTLY AWFUL (think back to your old school cafeteria... yeah, that bad!) Frequently my grandmother makes a sandwich in her apartment because the food is burned, under cooked, too tough to chew, you get the idea. I WOULD NOT...REPEAT... NOT GO HERE. We have tried to convince grandmother to move but she doesn't want to go through the stress of moving again. I have complained several times to several different managers and all you get are excuses.

Mgmt and residents relations are average. A lot of msgs never get passed along. The food quality is poor. Other than that the overall atmosphere is above average.

The food is the only thing I have an issue with.

They don't deliver their promises. Instead of spending on needed, overdue, repairs, they change what already works, wasting the money. A chef who should have been fired years ago, but won't be, because he knows someone at corporate. Even when we get good workers, corporate either changes them, or fires them. Instead of making good on promises, managers have to make excuses, probably to keep their job. They overlook good management employees, for ones that are corporate "yes men". All this, and more, while raising our rents at an exorbitant and unfair rate. Any rules they make, if enforced at all, are done so, inconsistently.

They have some good caregivers there but they are underpaid and many seem to not care about the residents. It is a big a corporation and it is money driven and not care driven. Their management team is not honest, they cover up things and try to hid things. It has not been a good experience with them. When we first moved, it that presented that could provide services that they could not provide. It is disturbing. The meal are fantastic and they get three good meals a day. Families have to supplies all toiletries for the residents.

My mom moved and didn't get the therapy services she needed for a week. They came out and did their assessment, accepted her, and then didn't have any of the paperwork ready and we waited five hours with in my sitting in wheelchair. Finally, we got her in and it took an hour to get a caregiver to come help my mom. A few days later, my sister was there and a comment was made by a caregiver that if she couldn't sit up on her own, she shouldn't be there at all. There were a few nice caregivers, however, I would never recommend this place to another family.

Old and again no updates. Price was higher than those we rate 5 star.

Marketing person forgot about appt, but wonderful facility manager [name removed] took me on a tour. Very kind man that the residents obviously have great affection for. Lots of walking. Limited parking. Nice place. Update - no one ever called to apologize or follow up. Would not recommend. Shame. Nice place for the most part.