Sagora Senior Living

My mom is doing okay now that she is finding activities that she likes. She has been getting more involved. The room is nice and my mom is happy with it too. The only thing is the financial part, they keep sending a wrong bill.

This was a nice looking community. I was not however impressed with this community. I did not get a homey feeling when I visited. They did not seem very professional. The rooms were not as nice as the community we chose.

in general this place is fine. It's safe and clean. However, since meal time is one of the most important times of the day for this population, this is a 0 in my book. My mother lives here and i have eaten with her. The food is not good and the portions are very small. They often tell you that you can't have something additional like a slice of bread or something that is missing from the salad bar. They ask for feedback but nothing gets changed. They have a brunch on sundays. if you go to church and don't get back until 12:15 or so, you will miss out. food is picked over and sometimes they won't fix you an omelet etc. They don't do a good job of replenishing things. So if you aren't there at the beginning you miss out. The rent isn't bad when you start but then they raise it from 8-10%. They will tell you they can accommodate dr. appts but you can only go on certain days and then you have to be willing to wait sometimes up to an hour for them to pick you up. They also take people who are not independent. i've seen folks who need to be in memory care. I realize some may be independent when they start there but they take some at the beginning who are not appropriate.

The heritage Tomball had a hospital feel to it. The place was not welcoming. The room they showed us that my loved one would be in was down a long hallway far away from the dining room. The overall layout of the community was very confusing. The rooms looked like hospital rooms, it just was not what we were looking for.

When we toured the facility we were so pleased. Once we chose it and mom Moved in things were great. She did very well and loved it. Staff changes a lot and that's hard for the elderly. Aside from that, the only other issue is the dining room. My mom hardly wants to go down to meals now, due to not having a set person to sit with or a set table. All the residents have certain seats and people they've always sat with and won't allow any other person to sit there. I think they should assign seats according to apt number. This way people branch out and everyone has a place to be. The way it is now, makes my mom feel insecure and upset to be asked to " not sit here or there". It's quite childish to be honest. Some of the elderly are a lot like small children. The staff should step up. This is after all "HOME".

When we first moved my mother in several months ago, things were wonderful. Since that time there has been a complete turn around with the staff and the care has been awful. No one answers the button when you push it and my mother says she waits all day for help. When I approach the nurses about the problems, no one seems to care that my mother is unhappy and I don't see any changes. On more than one occasion, I have witnessed the management and nurse supervisor speak very poorly and rude to the other staff. Very disappointed in the changes being made, they are certainly not for the better

I heard good things about the Brennity, but apparently the latest management company has let things slip greatly. While visiting recently, I witnessed aids sleeping, playing on their cell phones and generally not looking at the residents whose care they are responsible. My parent's bathroom was absolutely filthy - my feet stuck to the floor in the bathroom. When complaints were presented to a nurse, these complaints were brushed aside as unimportant. Medical decisions are being made by a nurse (who you rarely see out on the wing my parent is on) without consulting the family which I find very troubling. Food allergies aren't given enough attention. Management really needs to start paying attention to what the staff is doing on the weekends when they aren't to be found.

Staff turn-over is extremely high - used to be very good but is falling apart - kind of scary - You never know who is going to be in the front offices - one day they are there and the next day someone new has taken their place - really worried about the direction that corporate is taking-we will see

The head nurse who did the assessment, was really on top of her game! She impressed me the most of the nurses I saw. I wasn't really impressed with the unit upstairs. It was kind of dark and dingey. They had a therapy dog that was kept in the directors office in a cage.

I was so impressed when I first toured emeritus. The place is only a year old so it's very clean and bright. The consultant raved about the food and complimented her caregivers. My MIL has been a resident in the memory care unit since mid October and I'm so frustrated! When I visit there sometimes isn't someone at the front desk. I can count on one hand the number of times the director of the unit has been there. I think she has two positions there and spends most if her time at the other position. The helping staffers are very good to my MIL. They really care about her and she considers them get friends. The food is not wry good and my MIL complains about it constantly. I'm not sure u could recommend this facility to a friend.

Overall I would say they're very clean but there is a huge turnover. They've taken the activities director out of the memory care side so they're just in the assisted living side and they don't have any activities for the memory care folks. The people are really sweet but they don't share information across shifts so I'm constantly having to tell people things again and again. I'm a little frustrated with the activities thing because we're paying good money for that to be a part of the package. It's nice, it's pretty, it's clean and they keep my mother clean and fed which I'm very grateful for but I'm frustrated with the activities.

Based on my family's experience, this facility has several ongoing concerns. The food quality has been inconsistent, and some promised improvements to maintenance and cleanliness have not been completed. The outdoor areas are often affected by bird activity, creating unsanitary conditions that can impact residents' comfort and enjoyment. Overall, the experience has been disappointing, and I would not recommend this facility.

We love the location, love the patient portal. Maintenance issues are really bad though and there are not enough activities. I just think the residents there are waaaay past living in the real world.

The people are nice, however, the laundry room is a fire hazard and has previously caught on fire. I have some negatives at this point.

Very dark in the lobby. Carpets are heavily stained in hallways. Rooms I was shown looked old. It just felt depressing and not at all like the website. Price was higher than nicer places I visited. Marketing director was not available when I toured and the facility director did my tour and definitely lacked some knowledge. Said she would follow up with email on pricing but never did.

The locks on residents doors can be opened by other residents keys, so there is no safety or security for the residents. I found another resident in my husband's room while he was bed ridden. My husband's door was locked. Also their laundry service does not keep residents laundry separate so it disappears.

Asher point sucked. I think asher point was just desperate to get people in there no matter what it took. Is that friend of mine I put in there they were supposed to come and fix his shower cuz it was like a a fall risk for him cuz it had that lip on it all the way around it for like shower doors and they never came and did it they were supposed to clean that place and they didn't clean his room properly I mean other than the cleanliness and the repairing maintenance part of it I guess it could have been good but I don't know I'd give it a 2 star*.

I have called in to you guys stating they need time to reemployee a staff and get things together. The first week she lived there most quit or were fired. Then they fixed the elevator and would forget meals to those who couldn't do stairs. Was so ready to turn them in. We really felt take advantage of. Now wonder they gave us a break on the deposit.

1. 2 really enjoyed all the residents 2. 3 they had a hard time keeping help and went thru many room cleaners. They would come into each room and ask what you wanted them to do. I feel they should plan on cleaning your whole room and if you don't want something they can tell the cleaner. When they ask what you wanted done they had the attitude that they wanted you to say nothing today. To 3. They were friendly enough so I'll give that a 4 4. Quality of care depended on the staff at the time. Some great others not so much. I'll give that a 4 as while I was there the staff was pretty good. 5. Administrati staff was not good. Couldn't keep employees. A lot of people left all kinds of jobs and I attribute that to administrative handling. 6. Food was terrible. Told everyone a new chef was coming and it would be great. It wasn't, perhaps worse. They were out of a lot of things like milk so no cereal. Many people had cereal for dinner as the food was so bad. A lot of people that can afford it bought food so they would have something to eat if meals were bad. Food left a lot to be desired I would give that a 2 7. Not much to offer - bingo 2 or 3 times a week. Residents would get together to play cards sometimes after dinner. Activities director would bring some music groups in, not quite 1 time per month. Had a happy hour 1 time per week but cut alcohol out as some people overdid it, maybe drank before they got there and then had more Never anything more than a couple of chips and some salsa. Pretty bad, I heard the chef (?) used to make apps but not when I was there. Activities could have been much better. I would give that a 3-. 8. Value for money -was over $[removed] per month but left a lot to be desired. My husband was in 3 different units for dementia and had a higher opinion of them. Would give that a 3

The facility was always raising the rent, and kept changing things in the contract after you signed it. The residents were very nice, some staff members were pleasant. You were pretty much on your own. They said they offered light housekeeping but you were lucky to get it due to them not being able to keep staff. Meal times, a lot of time they would run out of things wouldn't have enough for everyone. If you didn't like some that came with the meal you weren't able to take it off!