Sagora Senior Living

I've only been here for 9.5 months. I am a people person. I have met many people (mostly through my mom who I share an apartment with). We are taken care of pretty well, even during this pandemic. I love to hear people's stories of their lives and travels, etc.

I love dining room dining. I love my bedroom. I do not have the view that they told me I would have. The servers are all wonderful especially now. I hope they are able to hire a wonderful chef that knows how to cook.

The Clairmont needs a new manager. The elevator is on the brink today, and we are stuck on the first floor when I live on a higher floor. They expect those that are in wheelchairs, to still use the stairs. I wanted grab bars for my shower. The community let me know that I had to get notes and then the community still wanted more information. Finally the maintenance man came in to place the grab bars in my bathroom. There have been a few of the residents that have fallen on the property on the sidewalks. As well as other places in the community. I believe they need to have someone come out, and make sure this community is updated for the handicap. If you miss the dining room three times during the week, you're not allowed to come to the dining room for the rest of the week. There have been residents that have been turned away for being 2 or 3 minutes late. You're only allowed to have window visits. The family of residents aren't allowed to even to come into the foyer. There's a park bench for the family of the loved one can sit and visit, or you can go out into the parking lot out of the view of the staff. The bench isn't far enough away to keep the 6 foot difference. They need to have more benches. There haven't been housekeepers recently, and the community has temporary workers for this. They have a hard time doing the housekeeping. The residents have suffered dirty apartments because of this. The bus driver and maintenance man has to do the delivering of food, and housekeeping.

I would tell my friends that it was ok. If you have a parent there you can trust them. My loved one was sick one time, and one of the aides kept checking on her. She never saw a doctor while she was there though. The room was good.

Harbor Chase community had several activities for the residents to participate in. There was painting, WII bowling, they even had poker nights. The food was okay. The apartments at this community were pretty small, but they had a lot of natural lighting and were adequate. Even though this is a newer community, the carpet could of used an upgrade.

Friendly, helpful staff

They must do better with the meals/food. Especially people with health issues. If you look at menus there are way to many carbs and fats for diabetic, too much soups that are thin and lacking substance, not enough fresh vegetables and fresh fruit ( too much canned), etc. If someone falls and dosen't have their neck button with them they could lay there for days. There need to be some kind of daily check. Also if you push your neck button no one from the office comes to check on you and wait with you until ambulance comes. Too many unknowns. Someone needs to answer the phone all the time. I called in middle of afternoon for a well check on my mother and the person who answers is in corporate office. I asked for a call back once they checked and NEVER got a call back. The place is clean and homey but much needs work.

Our apartments are only being cleaned every 2 weeks and then it's hit and miss. We pay for weekly cleaning , but no adjustment in rent, we are paying for something we don't get. The food is being complained about by many residents, not just the quality but it is so slow getting here,it's often cold. Your last letter said we would still receive daily snacks but that hasn't happened for over 2 months. We are supposed to wear masks, several do not, but management ignores it. People are moving out because we are not getting what we are paying for.

I have lived here two years and have enjoyed my time here at Lakeshore Estates. I appreciate the activities and friends I have made here. The staff has been very helpful to all of us. We do have a life alert chain we use, always if we need any medical attention we press our button and someone is here.

I don't believe that I have ever lived in a place such as this in all of my nearly 80 years before! I lived all of my years, before seventeen - when I married my first husband, In "Boarding Homes". Not one of them was anything akin to 'Lakeshore'. In them, rules applied to each and every resident, the room prices didn't go up at ridiculous increments, and the food was not the lowest priority on the monthly list. The people who live and work here are mostly great to be around! This place wouldn't survive if the weren't! We are "Holidays' Tax Write-off"! We aren't as senile as they seem to believe we are.

The place is great. The food is not too good.

Make mealtimes earlier: Breakfast 8:00-9:30 Lunch 11:30 - 1:00 Dinner 4:30-6:00

It's ok.

If rent was more reasonable this place may be full of residents. Because most retired people do not have a lot of money to spend on rent, doctors, and meds. Also, rent does not need to fo up each year, it should stay the same as the first payment.

The landscaping and the decor are positive attributes, along with the friendly residents. It's a nice, quiet place to live. The turnover in staff over the years is not good. The food continues to be the issue! It doesn't matter who the manager is, unless corporate adjusts their budget for the kitchen and quality of food, nothing will ever change. So many of the meals are heavy on carbs, (example: sliced sausage on a bun with tater tots and cake) lack of seasonal fruits and vegetables, lack of sugar free desserts, soups look like broth added to leftover mixed vegetables, not enough variety of breads, too many meals that include sausage (not breakfast sausage).

[Name removed] talked so softly I had to turn up my volume. One woman was playing a lively recital on the piano and he said four women like to play the piano there. The noise level was uncomfortable to the point I'm not sure about living there. It was spartan atmosphere otherwise because of Covid 19 I suppose. I like the idea of a balcony apt. With home health cost added to rent it compares in price to The Lexington which has more to offer.

I would not recommend this community, don't come. The treat us like we are children, it is the management that not the everyday staff. Prior to the shutdown, the food was very good when is was served in the dining room , but now it has deteriorated considerably. People are moving out everyday and are very unhappy We are also moving out .

I would not move my mom in there again. They had a lot of activities and they are missed. The residents loved the outside entertainment that they brought in. This community does not have a guard on staff 24/7 so security is my biggest concern. Things happen at night and there is no one there to handle it. My concern is the safety issues that I see when I walk around the building that needs to be cleaned up. The cost has stayed the same but the food quality has really gone down. I have addressed my issue with the cooperate office and have not seen a change. The staff is under a lot of stress. The manager has not been responsive. They no longer are doing weekly housekeeping.

They are considered independent Living and I don't think they turn anyone away. There were a lot of people there that were not independent. That made it difficult being with folks that had much higher care needs. My mother in law did not like the food. The room sizes and layout of the community were good. Could use some updating.

They have lousy food , the quantity was limited amount, and the food didn't taste good The dining service are very slow and you may wait 45 to over and hour to get your food. The rest the staff, not including the dining area, were pretty good. There were literally no activities. They had very little offered. The housekeeping was good.