Sagora Senior Living

The building is super nice, the cleanliness of the community is great and the staff members are all very friendly and just as sweet as can be. However we were sold hard in the beginning and nothing is following through - it is not meeting up to really any expectations. We were told the meals were chef prepared and just amazing and they are awful. We were also told the activities were great and there is barely any even going on. Definitely room for improvement.

There has been a lot of turnover of staff members which leads to the food not being as good as it should, the medical attention not being as good as it should be, etc. They say they have a chef on staff, but the food that they are serving is not for seniors, it is a lot of frozen and fried foods which are not good for dietary restrictions.

We didn't care for the community. The assisted living had a smell and it smelled like a nursing home. The team member didn't keep in touch with us, and they didn't have availability for us either.

Management is out of touch with the needs of senior citizens. Their only concern is with how they can cut corners on the services they provide to us so they can give themselves “merit raises” and show a bigger profit. Our “chef” is given a bonus, not based on customer satisfaction, but on how much he can trim his expenses and feed us on less. So we get a lot of processed food. Canned fruit, canned vegetables, processed hamburger patties, meatballs, and meatballs. Actives are poorly planned, poorly executed, and at this time, dwindled down to nearly nonexistent.

The food here has improved since we got a new manager and head chef. Thanks very much for the help.

In the years I have been living here, we have been in constant transition, of one kind or another. However, most of the residents are and staff are so great, that we manage to overcome events such as: 3 months of "lockdown," with low nations, no activities, face masks, and no one in/no one out.

Landon Ridge was a clean and pretty facility. The food was good and the activities were good. It was nice a place if you were able to walk independently, but if you were in a position that you need assistance for toileting, or getting to meals or activities , they didn't do a good job of providing the services needed in a reasonable or timely manner. They just didn't have enough staff to provide the care needed. When COVID hit, my mother was on hospice, but they wouldn't let me visit with her. I hired 24 hour private caregivers , but they wouldn't let me see her or be one of her caregivers. Meanwhile, , the employees in the building were not even required to wear masks. The director said I could only have one visit with her before she passed away. I went ten days without seeing my mother when she was dying and needed her family most. After, having to go to appeal to upper management twice, I was finally allowed to see her the last three days. It was a heartbreaking and unfortunate experience

During my Mom's stay, one or more of the staff members stole her toilet paper during the times the facility was on lockdown for the flu season and Corona virus outbreak. We were promised it would be replaced, but it wasn't. Also, during her move out, some of the staff were very rude. But other than those incidents, it's a good place.

Even though this facility is nice and the staff (that they can keep around) is very good, the food is not good. Have been served burnt chicken, raw hamburgers recently. They can't seem to keep staff and they are always short staffed including nursing staff. We pay extra for medication management but they can't seem to let anyone know they are out of medicine until they are down to a day or two of having any left. You can register a complaint, but all you get are excuses. They same excuses all they time.

I was a resident of University for 90 days. I moved in after learning of it on the internet and having a personal tour. I was quite taken with the design of the facility and the 2 bedroom I chose to rent. I was present with appetizing pictures and delectable pictures which were anything but. My definition of independent living was not theirs. There were residents just doors from my apartment receiving hospice care. Had I known that, I would not have signed the rental agreement. The caregivers were seen placing urine-feces diapers in the trash receptacles located in the laundry room where residents do their personal laundry, creating hazardous conditions: the smell was horrific. There are roaches in the facility even after an extermination sprayed. There is no security. There is a resident who has a mental condition who wanders around the complex all hours of the day and night unable to sleep despite being on medication. Residents are heard yelling and crying for help day and night, making it difficult for others to rest and sleep. I witnessed 2 deceased hospice residents taken out of the facility. It was depressing to see that. I know I had make a mistake. I personally felt that the advertising was deceptive and the management team were not forthcoming with what was happening there. I would like to get my $2,000 community fee back. I would would not recommend University Oaks to anyone. On a scale of one to ten, I would recommend a five. Two residents received serious injuries due to falls.

The food is on a scale of 1-10 only about a 5! ! My parents do not eat all their meals everyday and they now want to charge when we visit them if we eat a meal. This is not right, then give us a credit back when they don't eat all their meals ! Yet the staff eats for free everyday! The cleaning which is included in the rent is terrible! Many of the residents know and have said something to management but nothing has been done about it! The dining wait staff is not always helpful or friendly.

The food is on a scale of 1-10 only about a 5! ! My parents do not eat all their meals everyday and they now want to charge when we visit them if we eat a meal. This is not right, then give us a credit back when they don't eat all their meals ! Yet the staff eats for free everyday! The cleaning which is included in the rent is terrible! Many of the residents know and have said something to management but nothing has been done about it! The dining wait staff is not always helpful or friendly.

What they tell you prior to signing the lease is not what is exactly happening after the lease is signed. They changed things. Also the cleaning services they promise are NOT good at all. All the residence know cleaning is terrible but they don't do anything about it. The management staff is not listening. The food is not that good on a scale of 1-10 (10 being the best) the food is about a rating of a 5. The wait staff in the dining room some are friendly some have attitudes like they are doing you a favor and yet your are the paying customer! They do not offer to help or go out of their way at all. They have elected now to charge visitors for a meal and the meals are not worth it, especially when the family members living there DO NOT eat all three meals everyday so why should they have to pay once in awhile for a visitor meal! They talk a good game in the beginning when you are looking at places but the follow up on services need work.

My mom is doing okay now that she is finding activities that she likes. She has been getting more involved. The room is nice and my mom is happy with it too. The only thing is the financial part, they keep sending a wrong bill.

This was a nice looking community. I was not however impressed with this community. I did not get a homey feeling when I visited. They did not seem very professional. The rooms were not as nice as the community we chose.

in general this place is fine. It's safe and clean. However, since meal time is one of the most important times of the day for this population, this is a 0 in my book. My mother lives here and i have eaten with her. The food is not good and the portions are very small. They often tell you that you can't have something additional like a slice of bread or something that is missing from the salad bar. They ask for feedback but nothing gets changed. They have a brunch on sundays. if you go to church and don't get back until 12:15 or so, you will miss out. food is picked over and sometimes they won't fix you an omelet etc. They don't do a good job of replenishing things. So if you aren't there at the beginning you miss out. The rent isn't bad when you start but then they raise it from 8-10%. They will tell you they can accommodate dr. appts but you can only go on certain days and then you have to be willing to wait sometimes up to an hour for them to pick you up. They also take people who are not independent. i've seen folks who need to be in memory care. I realize some may be independent when they start there but they take some at the beginning who are not appropriate.

The heritage Tomball had a hospital feel to it. The place was not welcoming. The room they showed us that my loved one would be in was down a long hallway far away from the dining room. The overall layout of the community was very confusing. The rooms looked like hospital rooms, it just was not what we were looking for.

When we toured the facility we were so pleased. Once we chose it and mom Moved in things were great. She did very well and loved it. Staff changes a lot and that's hard for the elderly. Aside from that, the only other issue is the dining room. My mom hardly wants to go down to meals now, due to not having a set person to sit with or a set table. All the residents have certain seats and people they've always sat with and won't allow any other person to sit there. I think they should assign seats according to apt number. This way people branch out and everyone has a place to be. The way it is now, makes my mom feel insecure and upset to be asked to " not sit here or there". It's quite childish to be honest. Some of the elderly are a lot like small children. The staff should step up. This is after all "HOME".

When we first moved my mother in several months ago, things were wonderful. Since that time there has been a complete turn around with the staff and the care has been awful. No one answers the button when you push it and my mother says she waits all day for help. When I approach the nurses about the problems, no one seems to care that my mother is unhappy and I don't see any changes. On more than one occasion, I have witnessed the management and nurse supervisor speak very poorly and rude to the other staff. Very disappointed in the changes being made, they are certainly not for the better

I heard good things about the Brennity, but apparently the latest management company has let things slip greatly. While visiting recently, I witnessed aids sleeping, playing on their cell phones and generally not looking at the residents whose care they are responsible. My parent's bathroom was absolutely filthy - my feet stuck to the floor in the bathroom. When complaints were presented to a nurse, these complaints were brushed aside as unimportant. Medical decisions are being made by a nurse (who you rarely see out on the wing my parent is on) without consulting the family which I find very troubling. Food allergies aren't given enough attention. Management really needs to start paying attention to what the staff is doing on the weekends when they aren't to be found.