Sagora Senior Living

The community does not have anyone there after 5 pm witch we understand. communication could be better it is very hard to get ahold of staff. I would like to receive an email with updates once a week. My loved one is very happy here and they have been very good to my loved one.

I would tell others that maintenance is slow, it has taken them now 5 months and things still aren't corrected that we have asked about. The administrative staff is also not very caring in terms of needing copies of contracts or correcting mistakes. I would recommend depending on your loved ones needs.

Place was nice only had a few water leak spots that needed to be taken care of.

Some of the help is so helpful and loving. Others have room for improvement with the food!! Always has something to do but never wears a mask.

Sometimes it is ok and sometimes it is not ok.

We chose this facility because they had availability and the pricing was the most affordable we could find. It also seemed to be good quality at the time. They have had some management issues within the last few months and we have also had communication problems with the administrators. There has also been a lot of turnover of staff members recently. The staff they have now are friendly but it will take them some time to get acclimated.

I would recommend you look elsewhere. My room hasn't been cleaned in a month. They can't keep good people, the bookkeeper just quit after about two months. With all these changes it has to be management. It seems like the staff are leaving quickly. The food is atrocious . If I didn't purchase my own food, I would go hungry. The beef is pink in the middle. The tuna fish salad is awful. The food quality has dropped drastically. If I could move I would move. The chicken salad was like room temperature. The items I ate for lunch has made me nauseated. I know the chef is doing the best he can do. I don't feel like I'm getting my money's worth here. The community provides towels and wash clothes are no longer pick these up for me. I wish the community would change the quality of food. I think they need a new manager of the community.

The communication is good between the staff and the family. They keep us well informed. I would recommend this community to others.

The reason for the low overall score, was that when they initially interviewed our loved one they knew he was a smoker and we even paid extra for that additional charge. When he moved into the community they were border lining bulling him to stop. We opened his windows and bought the top of the line air purifying system, and yet they still came into his room unannounced telling him to stop. That was the bad experience, however the good experience we had was that they were very caring, attentive and understanding.

The nursing company that comes in found my dad on the floor and put him back in bed and never called me about it. He was septic and had to be taken to the hospital, so that was really frustrating that no one ever called me. They told me that I needed to pay for 30 days after we moved him out of the facility as well. They never gave us a monthly bill so we did not know how much we needed to pay and then they would charge us late fees. Overall, it was not a good experience and I would not recommend.

They really try to look out for your health and well being. The food that they served here was good, we had a choice of a menu. They do have a good program for having input about the food and the menu, they meet once a week with the residents. The room size we had was very good. They did have people who would come in to clean and they were always very sweet and I could they really cared. We would recommend them.

The staff don't return the calls. I'm not impressed with the cost as I'm not sure what I'm getting for the price I'm paying. The community hasn't communicated with me what assisted living means. My loved one doesn't see anyone on staff unless something happens, or they ask.

Very friendly people, but apartments need serious updating. Cabinets in kitchenette and bathroom are old, and plastic bathtub needs to be replaced with step-in shower for seniors.

The community has changed directors several times, buts it's a good place, not the best but good. The room sizes are good and they offer different size rooms also. I would recommend this community to others.

The caregiver who was caring for my loved one, was fantastic! Landon Ridge was good, but if I had to do it over again, I would find a smaller place. This isn't a negative, my loved I would have preferred a smaller community.

For the first four to six months the meals and dining services were good. Once COVID came they closed down the dining room and you had to stay in your rooms. They had one hot meal and one cold meal item to choose from that was delivered to your room. They had to shut down the activities due to COVID, but beforehand we had about six months of good activities. The room sizes are not designed to live in them 24/7.

We were not happy with our experience with Elmcroft of Bella. They made us a lot of promises in the beginning and they were not carried through. My moms rooms smelled like pee really bad. For the care that she received, it was way too expensive. Overall, we would not recommend to others looking.

Lyndale Abilene community was clean which stood out to us. The rooms are good we did not have any problems with it. Our loved one hated the food, however we would probably recommend this community to others.

We have had to hire extra care givers to come basically take care of our loved ones, because their level of support is not quick enough or specific enough to their needs. They will push the button and it takes to long for someone to get to them. They are very short staffed, and have continued to stay short staffed and what that causes is not a high level of attention. The communication with families is hit or miss, we get a letter sometimes and sometimes we don't get notified at all. We have to continually bring food and give extra money for the food delivery, some of the meals are not edible. Our loved ones have a two bedroom unit, it is not hospital looking and it is a very comfortable environment for them which is very positive.

In the beginning, we chose this facility because it was cleaner and nicer when we toured it than some others. She also liked the patio area so that she could enjoy outside when she wanted to. I would want others to know that when I finally got into her room after the lockdown, it smelled very bad. It seemed that during COVID they were not cleaning the inside of the facility. The meals were also brought to their rooms and they offered no variety at all. She had no socialization which was the main reason we wanted to move her here. We moved her out of here because we did not have the best experience.