Sagora Senior Living

Staff was professional, but communication between Medtechs, Nurse Practitioner, Medical Director with family needs A LOT OF IMPROVEMENT. We would get charges for prescriptions and were not informed what for or that NP had/had not seen our senior. Staff lost important ER paperwork & then told us to get copies ourselves. Clearly had not reviewed the ER paperwork before doing another needs assessment & raising the care rates to the max w/no notice.

Although scheduled, I did not move into the Renaissance because before I could, I was diagnosed with a reoccurrence of breast cancer. Of course this was unexpected. After much thot I decided I would recuperate much better in my home. I sent a message to [name removed], notifying him of my decision & why & asking if any of my initial deposit money could be refunded. He not only said no but that I still owed [fee removed] for the 90 day notice I was supposed to give before vacating. I've already been charged [fee removed] & [name removed] said there'd be one more charge of unknown amount. It'll be whatever's left "in the system". This has been a very expensive mistake. To be sure, I will never recommend your establishment to anyone I meet who's looking to move into a Senior Living facility. My experience indicates that making the most money takes precedence over caring at the Renaissance

It's clean. Some staff is attentive. Lots of turnover in only 2 months. Fit my parent's' budget

My loved one is a resident at Holiday Parkwood Meadows. The facility is nicely maintained, it's simply showing it's age in places and could use some TLC. Especially for the cost. They also do not deliver food to the residents' rooms. Just a couple of observations as an outsider.

My loved one is a resident at Holiday Brentwood Estates. The chef was supposed to call me weeks ago. Never called. It took 3 weeks to get my loved one's fall call button and 4 weeks before his room was cleaned. It was supposed to be done weekly. They continue to serve him pork, though we requested that they not do this. You need a strong manager to get the whole place in shape. Desk staff has been very dismissive of our questions. Very disappointed. [Name removed], who showed us the facility, was very nice and accommodating. Since then, it's been downhill all the way. Management isn't present, nor are they proactive. The place needs help!

Overall good, but memory care staff not as good. Picked them because closer to my sister and she heard good reviews about it. Handling diabetes is great, but with new staff, a big learning curve, so not as good at present.

The community is fine but it's very expensive.They go up on the rent every 12 months and it is anywhere from 3 to 10% increase and they are cutting some of the services along the way.

Since they changed ownership it has really changed with the meals, activities, and staff along with the price has gone up that most can't afford so they have moved out.At the time mom chose Rocky Ridge it was the overall looks and amenities the price was reasonable compared to others facilities in the area.

Quality of care - The reason I gave this a lower score is: there seems to be only one person for care upstairs and one downstairs. I believe most people never coming out of their rooms are on the first floor, so it would make sense they have 2 people each shift for downstairs. This is why when buttons are pushed, it takes awhile to get help. Most people are friendly but have been a couple that obviously do t like their job and it shows.

The experience has been okay. I picked this community because of the price, location and gut feeling. Overall, I would recommend to others.

I picked this community because I was told they had excellent food and a lot of activities. Some of the food is not that good. Some food is very good. Activities are not their priorities.

Facility is fairly clean, but my loved ones apartment is not. There has been high management turn over so any complaints have not been documented or followed through on due to the turn over. My mom didn't need much care for the first 6 months she was there and was able to independently participate in preferred activities. So it was ok, that they weren't very attentive. She needs more help now and the care/attention given is no better. If my mom wasn't almost [removed] and ready to go home to Heaven, I would have already called to try and figure something else out for her. Very disappointing!

The Holiday Renaissance- Austin community is trying to improve generally. Meals are inconsistent; good sometimes, poor other times. They could use more Activity Director led activities, rather than relying on residents to fill the gap.

Our family had an in person tour with Lakestone Terrace Senior Living and overall it was a good tour experience, but ultimately it was just not the place for our loved one.

We moved my mother in about 7-weeks ago. The pros: the staff is great, the people are great. The activities and services are great. Overall a great place to live if you don’t have to eat. The food is tolerable about a 1/4 to 1/3 of the time. It is so salty which doesn’t seem like a smart thing when you’re feeding the elderly. The amounts of food on the plate are tiny. Everyone we have met there has the same complaints about the food. And food is no small issue. We are talking about the health and comradely over meals. We planned my moms budget based on her meals provided. She would starve if she didn’t purchase food to keep in her room and get creative with how to cook it. This needs to change. She can’t afford to live there if they aren’t providing the food they promised. A group of us are gathering information and will go to management about the food. We hope that changes will be made. Because everything else is very good!

Residents have been very friendly and welcoming. Most of the staff have been also. Some not so much. Lots of activities. I'm unable to participate, but they are available. The food is prepared, not at all appetizing. Just plain bad food prep. The meals sound very good, but the prep is not. Very clean and quiet.

We loved them. But too expensive. Dad got sick and they increased his care to over [name removed] a month. That is too much for average person an should not be allowed. Increased price on us. Not acceptable. We really liked azalea trails at first. But they just kept uping our level of care. I would definitely choose a place with one price for all levels

Their Director of nursing is definitely the weak link. She has lost doctors orders, given the wrong medication or the wrong dosage on several occasions and is less than a truthful person. The food is well prepared but of cheap and low cost ingredients, ie the roast beef is processed, not freshly prepared, etc. However, the Activities Director is amazing. There are a multitude of activities/events each day and they cover a wide range of interests. I wish my Mom would take advantage of the many fun things available to her.

We toured Landon Ridge at Sugar Land when searching for Memory Care for our loved one. The atmosphere seemed positive, but there were a lot of missing pieces in what I was told. I didn't get the same amount of information as I did with other facilities, even after asking for it.

They lack in the most important areas. I would not recommend it unless they hired more staff, got rid of [name removed] and hired a more engaging Activity Director. The staff should be number 1 priority, and not just looks. My dad was in Ansel Park's Assisted Living and my mom was in their Memory Care. [name removed], Activities Director was very sweet and had good ideas but was not very engaging with my mom. The place is very spacious so they need more staff to accommodate the residents. [name removed], Marketing Manager was very nice and professional, unfortunately I cannot say the same for [name removed], Resident Coordinator. The facility is beautiful but they need better staff. They also need to allow the memory care residents locks on their bedroom doors so others don't just walk in on them.