Sagora Senior Living

They lack in the most important areas. I would not recommend it unless they hired more staff, got rid of [name removed] and hired a more engaging Activity Director. The staff should be number 1 priority, and not just looks. My dad was in Ansel Park's Assisted Living and my mom was in their Memory Care. [name removed], Activities Director was very sweet and had good ideas but was not very engaging with my mom. The place is very spacious so they need more staff to accommodate the residents. [name removed], Marketing Manager was very nice and professional, unfortunately I cannot say the same for [name removed], Resident Coordinator. The facility is beautiful but they need better staff. They also need to allow the memory care residents locks on their bedroom doors so others don't just walk in on them.

Prairie Rose, when I took the tour, I smelled cigarette smoke and the person who gave me the tour said they were addressing with the family, but it turned me off, plus the facility needed much updating. Those were the main reasons we did not choose this facility.

Well, from the moment we walked in, it felt off. There were problems with the elevator, they were painting all the rooms we wanted to see or doing major construction. It just didn't feel as welcome as [facility name removed]. And, it was way more expensive. The grounds were beautiful at Rosewood but, I just didn't like it as much as [facility name removed] It also had a weird smell to it!

It was a bit better when it was Waterford but it started going downhill when they changed hands. Some of the staff is excellent, but many of the good ones have left. The ones who stayed are only there because they love the residents and are trying to keep their spirits up. The new people also don't take care of the workers like they should. That's why many of them left. The food was never very good. Almost half the rooms are empty since the new owners came. I guess that would tell you a lot. They are hiring some new people who seem good, but the question is if they will stay or not. We felt the need to get out of there in case they crashed.

It was not good fit for me. The initial impression I had from my visit, and the meal I had, with the beautiful free apple pie I was given, was not based on the truth and my experience changed my impression after I moved there. I moved there in July and moved out by the end of November.

One thing they said was that the new Holiday Corporate team is less responsive to calls requesting help for issues in the apartments, and seem more money driven than customer service. They have cut back the amount of money spent on food for meals in the dining room. They both said that since they don't have anything other place to compare it to, they feel like it could be better but they have heard of worse.

I love it here and am happy. My apartment is really cute. I've settled in and have met so many people. We have happy hours that are a good time. Housekeeping is light - they're not allowed to pick up anything when they dust, so I still have to do some cleaning. When you walk in things look pretty good. They're having trouble keeping staff in the dining room and in housekeeping. But the staff that are here are good, and I really like most of them. They just seem to have a lot on their plates. But I think it's a place where others could be very happy here as well.

Our family had an in person tour and we were arrived late morning and all the residents were still in their rooms, there was not a lot of activity going on. Also we first were schedule to see the more independent living but we realized our loved one would need more assisted living and when we wanted to see the assisted living side she was not really interested anymore and said if we had questions we should just email her.

Father has lived here for about 4 years, the food is edible for the most part and the soups are outstanding for the most part, it is unfortunate that the servers have no protocol to follow so the most stressful part of the day is spent in the dining room, you have no idea what portion of the meal will come first and if it is as ordered, one day on of my tablemates got a piece of frozen fish and one day we were told they had run out or hot water for tea!! we recently got a letter about next years rent increase and were told it is a little larger than usual but less than most other places got, my dad's increase was 67.5%!!!

Our family had an in person tour and we loved the level of independence that they gave their clients, but it wouldn't have worked in our particular situation.

I toured this facility and it was great, overall. The Tour Guide wasn't there the day I toured, so I toured with the Executive Director and he was on top of his game. This facility is more expensive than others in the area, but the Executive Director did a really good job of explaining that to me and helping me understand why.

They do have activities for the residents to participate in.

The Heartis Waco community itself is very nice, the apartment rooms are really nice size and we have had no issues with that at all. They are understaffed at times so the care is lacking and sometimes the staff seem a little disorganized. We do think they would benefit from like a checklist or something during the onboarding process to make things a little easier.

Good place for independent Living! Especially when the individual can drive. I am glad that it works for us. We feel blessed to have our loved one there.

It is a nice community but there could be some improvements - the meals are always almost served cold so the dining service could be a little better. We do not really see any activities geared towards men and we have had some troubles with the medication management .

It has been great for my loved one, it has her socializing again and she has improved. Things started changing pretty quickly after we got here, there has been a lot of staff turnover. They are not doing book-keeping very well right now so there is a glitch and they cannot seem to get that straight. There has been a change in directors recently, so we are hoping the transition will get that all corrected.

Lakestone Terrace is a community for Independent Living, and my loved one needed more assisted living style which they could not offer, more than just checking on her once a day. I was not satisfied as my loved one needed more than what this community could offer.

Issues with bugs and complaints about the food.

Our family had a virtual tour and it just did not meet our needs, we do not remember the name but the the guy who was my contact was rude and tried to imply that I settled for less than the best for our loved one when I wasn't interested in his facility

My loved one is happy but there is a lot of disorganization. They are happy with their neighbors. We pickeded because, I got a really good feeling when I visited ,and they were very friendly. There has been a change in ownership and things that were promised, but were not included such as hardwood floors, so it was carpet instead. They are trying to include more activites which is great . Overall, I would not recommend this community to other families.