Sagora Senior Living

The facility itself is really clean but the individual house keeping could really be improved. When it comes to activities they bangs on drums and do bingo. A lot of the activities they said they would be offering are not offered and we do understand that they are understaffed but we are still expected to pay full price for everything.

A new company bought it. Most of the staff left. The meals seems to be off balance. You no longer have choices on meals. My loved one was served leftovers and breakfast with no meats, etc. The foods quality declined and the overall prices went up. They are short on staff.

The facility at Bristol Park at Cypress seemed nice. But they weren't really responsive. The tour was really fast. And I don’t feel like I got as much information from them as I did on my other tours.

Renaissance-Austin was not a good option for my loved one with mobility issues. There were a lot of levels, ramps, and stairs. Even their roll in showers had ramps built up and over the step in. So it would have been very difficult for her to be in that shower.

We had a nice tour with Rio Terra. We were looking for a place that focused only on memory care and we felt this facility would not meet my loved ones needs.

I think their problem other than being short handed is that they got taken over in November and I think that is causing a lot of the problems. The staff do really mean well and they try their best. It still is just not what it needs to be for my loved one. They have lots of activities provided, but no one ever makes sure my loved one gets there or encourages her to go, so she is in her room a lot. Every time I talk to anyone about it, they say it will get done and it never does and it is frustrating. There are just a lot of things that Elison could use improvement on, especially communication, but things seem to be improving.

This community is very pricey and not as big of a living quarters as the community that I was looking for. The other community had a lot more room to move around and worked out better for my loved one.

We had a good experience with the facility itself and the administrator, but there was a lot of turnover in the caregivers. There is not enough caregivers in that large of a facility to properly take of those who do need help. The same goes for their memory care facility. If you have a family member who needs some care, then they may not always get it. I would recommend the facility for more independent people.

I would recommend The Heritage Tomball with some reservations. They were short staffed during my loved one's stay. My loved one would get one shower instead of two showers a week. The activities were limited and due to the pandemic they weren't able to start church services up again. The dining room has assigned seating and this wasn't conveyed to the residents.

With a community I feel like you get what you pay for with my mother I felt that there was just different care needed. Nothing negative about the community at all just not the right fit for our loved one.

Things have declined since we put my mother in law in here. The common areas are kept very nicely, but the residents apartments are lacking on cleanliness. The food started out really great but it has gone downhill, the portions are considerably smaller and the quality is not as good, we have heard residents complaining to management about it. They are priced well compared to other facilities that we saw. I would tell others to make sure to address any issues that come up.

The food is not good due to the portion size. Bingo, volleyball, and more are some of the activities available for the residents to choose from. The staff are not as helpful as they should be towards the residents.

Our family had an in person tour and the people we met with were lovely, and the meals were fantastic. However it is an old facility, the carpets are worn and torn and the cooperation just has not kept up with the interior.

I walked in and immediately knew this was not the place. The carpets were all super dirty throughout the facility. The rooms were smaller and not as up to date as some other places we looked into. It reminded me of an old nursing home, very institutional.

Our family had an in person tour and everyone we met was very nice.

The community is going through a rough patch. They've had a change of staff, busted pipe and non working hot water heater. Bingo, and music playing are some of the activities available for the residents.

Don't go there unless they do staff changes. Food isn't geared around people with health issues. There needs to be more healthy options.

Our family had an in person tour and it was fine, but the memory care area was a little dreary and just not very inviting.

Has become more of an assisted living facility than a senior retirement facility. So many needing aides. Can get run over by motorized chairs, furniture in bad shape in dining room and great room. Staff and food-ok.