Sagora Senior Living

I love the friendliness and the staff is very nice at Elison of Orchard Glen. We are still without a lifestyle director and have to make our own activities. It is clean. The rent was raised 9 percent, which is hard. Food is generally good, but some is too salty and I have to eat in my apartment as I'm on a low sodium diet. They are not allowed to perform cpr and have to call an emt if someone falls.

If you are able to do everything for yourself & you have family to help then it's a good place but if you may need help not so good ! Better than a lot of places so it's okay.

The staff at Holiday Lakeshore Estates works hard, but there is not enough staff. The food is tolerable but not heart healthy. The cost is outlandish compared to the quality.

I would say the food is not so good. Staff is okay but better communication is needed. I would say visit at least 3 times, morning afternoon and evening.

This facility was in a major overhaul of employees at the short time that my parents were there, so I feel this attributed to many of the problems we had. There were a few outstanding employees, the rest of the staff did their best. The food was not good- complaints by many of the residents. The chef had been fired or quit, so the new person was not good. The staff was friendly. I would give a poor rating on the housekeeping on the assisted living side. At this time I would not recommend it, but with the new staff, maybe things will improve.

It's very good in some ways. In the end, my mom needed more assistance. It's a good place if you don't need much assistance.

Most staff are caring but understaffed to provide residents with higher care support needs. Also considerable turnover in caregivers. Poor communication between management, nurses, caregivers, residents and families. Persistent difficulties with med techs and medication management. Would not recommend as systematic problem with management that prioritizes corporate policies over residents care.

During the past 12 months they have had two Executive Directors and they have been without a permanent Director for months. The quality of service has been very uneven and I don't believe myloved one has had good continuum of care. During all this management turmoil the facility has instituted a price increase.

I am a resident at Holiday Brentwood Estates. Brentwood has many problems to solve before I would recommend it.

My loved one is no longer here. Nice facility for the cost. Care for my mother was lacking. Communication with upper management lacking.

The services are way over priced for what you actually get. Mostly I found the workers sent to me slow, unmotivated, and not ready interested in the job.

The facility/staff is welcoming. The residents seem happy. The facility is very clean. My MIL likes the food. We got off to a bad start because instead of sending someone in person to do an assessment on my MIL then did it by a zoom call. Within 2 days in assisted living they moved her to memory care. I would insist on a in-person assessment. After moving her to memory care the cost went up $[removed]/month. There's no as many activities in memory care compared to assisted living. My recommendation is try to get a person with dementia into assisted living before they need to go to memory care as soon as possible. The adjustment into memory care would be so much easier.

We are still getting them acclimated and have had some new medical issues so still hoping it gets better. They are understaffed and their new resident procedures leave a lot to be desired. Sometimes takes 2-3 hours for them to respond to the push of button to get help.

Staff is different daily, No stability. Housekeeping is poor. The move in was not good. Meals were poor, especially in Memory Care. Improvement needed in all areas, except the Director and Concierge. I could not recommend this facility.

The dining room servers and housekeepers are wonderful, hard working and caring people. The management, on the other hand, will tell you what you want to. The dining room servers and housekeepers are wonderful, hard working and caring people. The management, on the other hand, will tell you what you want to hear.

I think the only thing that I would tell future families is that there is no Director. That means there's no one to help explain anything. Also, the previous Director told us that residents have access to transportation during the week. That's also untrue. There is only one day (maybe two) out of the week that residents can get rides to places. And that's when the driver isn't on vacation or hasn't called in.

I believe they were a great place. It was clean, friendly people. I just don't think that they got back with the patients fast enough when they pressed their buttons for needing help.

Rosewood is going through a transition from Holiday to Atria right now. Also renovations. New residents don't get all the help they need. . They are short handed they say. Feel they are in over their heads but they are trying. Care? This is an independent life facility. There is no "care". Food is acceptable but service is poor. Food always cold. Not enough help. Activities are average. But they are trying. Value, hard to put a number to but I would make the move even if I had known what I know now. Over all I like my new home at this time.

Staff: Independent Care...Outgoing and friendly... HOUSEKEEPING: maid service can be intermittent...public areas are maintained well. Entire facility is being remodeled. Paint, carpet, lobby furnishings. COMMUNICATION WITH FAMILY: families visit most anytime, apartments available for staying over, emergency contacts are kept on all residents. Communication is open. Move-in process was very easy companies most used are excellent in the move-in process. MEALS... average mostly buffet style. Get there early. IMPROVEMENTS: Upper management needs a more hands on approach to dining services.. training. RECOMMENDATION: I have talked with others and studied media of other living facilities and find that for the money at this time, can't be beat. There's always room for improvement.

Sagora continues to raise our rates without needed repairs and upgrades. The staff is great and the neighborhood is wonderful, but I’m disappointed in the lack of concern for comfort. We have repeatedly asked for these considerations with little response.