Sagora Senior Living

They are very understaffed. Room for wasn't cleaned for over two weeks. Antiquated communication system. Went without call aid for 5 days. Once in Hospice Dad had 3 to 4 falls out of bed and they never reported it or called Hospice as required.

You can't trust the maid on the 3rd floor. She's actually been caught stealing and people take their stuff back when they find it on her cart. It's been reported but they say they can't do anything without proof so she keeps doing it. We've found something of my Grandfather's as well as other residents on the cart. The food is hit or miss these days. The incredibly rude server is gone, so that's a plus!

The independent side is nice. The assisted living services are lacking. The faculty is well maintained. The apartments are fine. Rules in the dining area are not always accommodating, though the food is fine. Rides to external needs have diminished, so waiting times can be long.

Room is great ! food is just ok. There is a lot of employee turnovers . They enjoy the activities. The residents are wonderful. It's clean they keep up on the property. Oh and transportation to dr appointments is not good

Asher needs to improve morale, food, reliable staff, and management.

Very clean. Staff is friendly and help in person. Its very hard to get anyone to answer the phone at the nurses station though and the resident services director always seems overwhelmed and never responds to my emails. My Moms room is missing the emergency pull cord in her bathroom and she's been there nearly 2 months. Water leaked from her sink and it took over a week to fix it. The floor was slick every day. The room is small but nice and updated. This property is the only one we saw that seemed to be actually designed for this purpose. Some were clearly converted hotels. The food is very good. The food is the best part. Its great. Dining area is very nice along with the service. I've also made 3 phone calls and finally had to email the executive director to get a simple one page letter verifying my Moms residence so I can cancel her Dish TV service without a $[removed] penalty. The only thing they do promptly is automatically deduct my monthly bill.

All the "5" categories speak for themselves. The cost of residency seemed much too high. Her monthly rent was $[removed]. My opinion is it was about overpriced by 50-75%. The deposit was $[removed]; none of which was rebated back when she vacated, leaving the apartment in excellent condition. She passed on [date removed] btw, with the majority of the month of April unoccupied. The company sent a check to her estate for $[removed]. Someone is making money somewhere. Summing up, the living/care experience at Brayden Park is highly recommended by me, but the financial aspect of it his the complete opposite.

Fair/good depending on the day. The administration/staff has had a big turn around and things aren't always coordinated. Staff overall is helpful when they are available. Activities are fine Food is fair, very small portions.

Staff was very nice but it really needs some improvements. They are supposed to get new flooring and do some painting. Furniture was very worn and some needs replacing.

The place is nice but I have been there when they come to help in 5 or 10 minutes and I have been there when it takes them an hour to come help so I'm very unhappy with that and they make them wait until last to get there food so I'm not happy with that and they make my mom wait an hour a lot of times past her medicine time. And I've had a lot of problems with them giving my mom some of her pills it's been an nightmare. But the place its self is a nice place and some of the people are nice , but my parents hate it and keep begging to leave.

The staff is friendly and helpful. They're not as organized as I expected. Sometimes it seems the left hand doesn't know what the right hand is doing--most likely not as good communication between different staff jobs and also to my loved one. As a new resident, there are things that need to be communicated, preferably in writing

I would give five stars for the effort the community put together for this open house. I would give no stars for the fact that they were only showing one particular apartment (very tiny). Turned out that the other couple attending, like us, were interested in their cottages.

The facilities are beautiful, well designed and appealing to the eye. The apartments and cottages are large and are configured traditionally with the bathroom, bedroom combination. The dining room, game room, lounge/library and cafe are all nice and welcoming. There really is no exercise room though they converted a meeting room into a place to conduct exercise classes. That's the strengths of the facility. The biggest flaws I've seen are two: There food service is very inconsistent, food quality, long service times, and employee turnover. And second, which in my opinion would solve most of the issues, poor management and leadership. In my opinion there's a lack of policies and procedures, job training, and scheduling to maintain a consistent level of quality. You have certain staff members doing their assigned duties, but having to work or fill positions outside their own job. It makes things complicated and confusing especially for an elderly clientele.

This is a lovely, newly renovated facility. The apartments are fairly small & may not work for all. It considers itself an independent living community, but we saw only 2 residents (out of 35 or more) who did not have walking assistance. We were impressed with all the activity spaces available.

You did not recommend this place. I found out about it myself. Please stop emailing me. My mother loved this place

Unfortunately, my experience has been disappointing due to ongoing understaffing issues. The lack of staff has affected important areas of care, including timely meals, medications, and assistance with basic needs like getting to the bathroom. The caregivers who are there seem to do their best, but the facility clearly needs more support and better staffing consistency. At this point, I would not feel comfortable recommending this community until the staffing situation is improved.

Depends on " who " you get when you walk in. No place is perfect, but most friendly for the most part. Maintenance guys very good& informative. I've actually referred 2 families that were with parents at gardens of Venice, and they did switch and move to elison bella vita!

Seems over priced for the size of room's and what you get... Was clean and friendly environment just not for us.

Lovely facility - but not the right fit for us due to the couple being at separate stages : needing different levels of support. There didn’t seem to be as much flexibility as we found with other locations.

Facility did not keep the resident apartments clean. The room always reeked of urine and the bathroom floor was always sticky and dirty. They were very disorganized. Billing was a nightmare. Individual caregivers were okay. But most were grumpy and unhappy seeming. I moved my husband out of there within a month to[Name Removed]....was a very good move.