Sagora Senior Living

Overall everyone is very friendly. There has been a lack in communication between facility and myself as far as medication (lack there of), progress, and status. There seems to be a high turnover of staff in our 6 weeks.

New management at Hawkins Creek has changed conditions quite a bit. Aides are not attentive to patients, rooms are not cleaned, and clothes disappear. One med aide was was rude. I watched them sit down and talk ignoring patients. Only a few of the experienced aides would even talk to visitors. Very disappointed for the price

one of the amenities is supposed to be a weekly cleaning of his apartment. He's been there 4 months and has only gotten 1 cleaning. Apparently they can't keep staffed. it is extremely difficult to get ahold of anyone. We're promised countless call backs that never happen and are told the person we need to speak with is never there when we call, even when we call during the times they told us previously they would be there. he has complained a lot about the food. We came a few times to try it, but I feel they take extra care to only make our plates good when we're visiting, not for every day. a lot of the amenities aren't happening. There has been no van driver or cleaning for months.

Communication was an issue. Staff was caring. Food was good Activities were good. Friday happy hour with live music was always fun

She has been there over a year. They have had some change in management and it has not been as good. They have had trouble keeping staff. Otherwise the apartment sizes are good. Beautifully kept spaces. Food is good. Staff is friendly. They could use more activities and things for them to do. But again I think that is staff.

Brennity started off great. But as time went on they could not keep staff and it was hard to get answers to anything happening. Mom took a fall during the night, don't know how long she was on the bathroom floor. Broke her hip, collarbone and arm. That was in [date removed]. She went to hospital and then rehab. We brought her home as I relocated to AL to take care of her. She came home in [month removed] and passed at the end of [month removed] We are still waiting 9 months later for our refund from Brennity of prepaid expenses. Always someone new is handling it whenever I call.

My dad is well taken care of but there's been a complete turn over in staff and the billing keeps getting messed up.

The staff is great! But their billing process leaves much to be desired. Ownership change and too many changes. But the staff were wonderful.

If they are relatively self sufficient then the facility is good. Nice location, good food, plenty of activities. If they need more assistance, the facility is quite lacking. Medication administration is awful - they ran out of my mom's medication and didn't tell me until I inquired 10 days later because her sugar was out of control. They have lost paperwork that was turned in to get her on their pharmacy network. They were not getting her for meals (this was finally corrected). They have turned over several people that are in charge of these types of tasks so I am hoping the new people will get it under control.

The staff in memory care were very kind to my Mother. Administratively, I had to move my Mother's room 3 times in 6 months.

At first my dad really enjoyed it, then they were bought out by a larger corporation based in Texas and since then things haven't been great. They cannot keep staff, especially in dining. Currently they are without a chef, so meals are being catered in rather than the resident having the choice of food like offered when my dad moved in. Rates also increased after this new corporation took over.

I didn't rate any as 5 as 5 means perfect to me and no place is perfect. Waterview is wonderful and I'm glad to be here. It's a great place & I especially enjoy all the daily activities they offer.

Charge for every thing. Just fired a lot of staff and managers. No good reasons that I saw

The food is awful. The service in the kitchen is awful. They charge extra for services for people in wheelchairs and using Rolators. We make our own activities, they don't. The administrator is usually too busy to talk to us. The cleaning people are not friendly. The washing machines and dryers don't work on some floors

She's actually quite unhappy and looking to move again, so I guess we can take that for what it's worth. FS Beautiful grounds, nice residents. Not for people who are visually impaired.

The room/facility was clean and the staff was nice. They did not always knock when entering the rooms, sometimes just walk right in. If you were a few minutes behind getting to the dining room for food, you basically would get whatever is left instead of what was being offered to everyone else. My dad's shower was overflowing and the solution was for him to use another resident's shower after waiting a couple of weeks to get it fixed. There was no emergency maintenance and the CNA working in the building seemed to carry that role a lot. Overall, it wasn't horrible, but for the money you are spending, there can most definitely be those improvements.

The staff at Lynridge are extremely friendly & knowledgeable. We were ready to have my mother become a resident in the memory care facility. [name removed] there was super knowledgeable and knows her stuff about dementia. Our issue came from the contract & requirement that family must sign as a financial guarantor & be responsible for funds if the residents doesn't have funds. They refuse to alter this and said that all facilities would require it. They refuse to put into email or writing of any kind otherwise. I found the very next place we visited that Lynridge is mistaken. I found another place for my mother easily where we only had to sign as power of attorney and not as financial guarantor and it specifically states that family is not responsible with their own finances. So beware of the contract at Lynridge. To top it off the price at Lynridge is quite expensive compared to other places. They did lower their price but compared to the place we ended up with, they are rather high

Admin staff (particularly for Nursing) was difficult to get a hold of, sometimes nonresponsive. Admin was in a period of changeover, which was a good thing. Food was average, Dad saying that it seemed like foodservice quality. Facility was clean and activities were enjoyable.

There is a lot of turnover in administrative staff and management, which impacts both the residents and their families. There are community members who help new residents but they could improve by providing more communication and assistance to family members who are managing the finances, care, and ensuring our family members have what they need. Would highly recommend an external physician rather than the one who comes onsite. There is no appointment time, just a day, so you can't really plan. Then, he never actually examined my mom, just talked to her and recommended an option based on what he thought it was based on her age. The nursing staff is very caring and friendly and the facility is very nice. I have, however, had to press for changes in care rather than them recommending changes based on what they observe.

We appreciate the opportunity to share feedback on our recent experience. Overall, we found the community to be well-kept and welcoming, and we could tell that many residents were happy there. Unfortunately, it just wasn’t the right fit for my grandmother. The main challenge was social connection. She didn’t know anyone at the community and found it difficult to make meaningful connections. Many residents seemed to already know each other from the area, which made it feel more closed-off to someone new. While there were a good number of activities on the calendar, they weren’t always the kind that aligned with her interests or energy level. She’s used to being much more active and around family all day, so the transition was a big one. We asked if there was any kind of buddy system or support to help her get more integrated socially, but were told that type of service wasn’t offered. That was disappointing. I believe that kind of intentional onboarding could really help new residents feel less isolated, especially in their first few weeks. We also encountered some difficulty with transportation. We were told it was available anywhere within Pinellas County, which was a key factor in choosing this community. However, we later learned that all pickups had to be completed by 2pm each day, which made scheduling important medical appointments difficult. When we voiced our concerns and eventually gave notice, we were surprised and disappointed that the management team didn’t follow up to acknowledge our concerns or explore possible solutions. Even after moving out within the first 30 days, there was no willingness to waive or reduce fees. That lack of engagement made a difficult decision easier. Ultimately, my grandmother could have stayed longer, but we had to ask ourselves: at her age, why spend your days feeling lonely when you can be surrounded by people who love and want to spend time with you? We made the decision to move her out so she could be closer to family and feel more emotionally supported. Thank you for the care your team did provide during her brief stay. We hope this feedback is helpful in supporting future residents during their transition into the community.