Sagora Senior Living

After 8+ years we are increasingly disappointed with this facility. The maintenance of the grounds is slipping with mold stains on many walls. The latest trend is to add supplemental charges wherever possible, parking , transportation, gym classes , and entertainment events which used to be covered by the monthly assessments. Rent is guaranteed to increase by anywhere from 3-6% annually- count on it! The latest move is to demand residents reserve a dinner time and this must be done daily. All changes from management are directives! Staff are quitting rather than deal with management. This used to be a home where seniors were treated with respect. This is not the case now.

Of course quoted cost is without their evaluation. Their evaluation can add [price removed], as if not a big deal. Place is pretty. And big. Too big for management to supervise, really. They "had" a few great people that almost immediately left after new mgmt. My loved one's room is tiny. Studio, wall type kitchen. Nice large/long bathroom.... the dining room seems nice but my loved one isn't social.

We moved our mother from the Harrison this past fall. Ever since the change from [community removed], it was nothing but false promises. [name removed], the new Executive Director, does not return call and when you do catch him, he is as sweet as can be to your face, but only to appease you. One good are is the cleaning, and the building is beautiful. Get everything in writing, document what is going on, and make sure you advocate for your loved one if you move here.

We took her there when it was under the previous management. The cost was good and we liked that facility. But when it got taken over, it lost a lot of the good qualities. That's when we moved her to a different facility

My mom fell and laid on the floor for 10 hours and no one ever checked on her and they knew she hadn't been down for her meals, I found her myself at 4:30 pm, and almost had to break the door down because there couldn't find the master key. The staff at the front desk are not helpful at all. I would tell others to do their due diligence and talk to other folks there, it's a somewhat nice facility, but they don't take care of things in the apts, and the food is less than

It takes too long when you push the button around your neck for someone to come and help you. The service is very slow, the food is poor quality and poor taste.

There has been a lot of turnover in staff (i think this is the 4th executive director in a year). When first moved in, staff was super attentive and meals were great. Quality has gone down in all areas. Billing is a nightmare as well. You cannot get a clear statement of charges. Due to these issues, at the moment, I would not recommend Mirabella to others looking for care for a loved one. Especially if the elder is stubborn and particular.

While my mothers stay meds were not passed til noon as 1 med tech present for all clients. My mother was also helping a friend ( another resident ) CHANGE her dressing on a weekend. No one able to help on a weekend. That client had to go to the hospital needing antibiotics due to worsening ( lack of medical staff checking the wound. I would not recommend this facility to anyone . One evening a med tech brought her small child to work and passed meds with her child in a stroller. Said She didn't have anyone to watch her child and would be terminated if she didn't come to work.

Since Heron Point took over ownership of Regency in VB, the residents are very unhappy. The pool has been closed for months. Quality of food has dimenished. People are being locked out of their rooms . Until the last minute residents were not advised about support they would receive during hurricane.

I expected the facility would be safe during wind & rain storms. They told me that it is “hurricane safe”. IT IS NOT. Rain comes in my windows, soaking the carpets & damaging my wood furniture. The plaster around the windows was soaked & fell to the floor. When you tour this facility look at the air ducts in the hallways. Black mold is evident in both the north & south towers. Initially I thought this would be a good fit for me. The marketing ppl are very friendly. Although, what was promised wasn’t upheld. Now that I’ve joined in some of the activities. Ones I’d normally enjoy. But the experience was ruined by the people put in charge. Now I know it’s just girls just being mean, but someone “in charge” should have some decorum. It’s a horrible feeling when I sit on the bus & the organizer of the dinner is saying vicious things about me to 2 other women. And one of those women actually stood up so she could hear better!

The new management is awful. It's pretty crazy and unorganized over there. The kitchen ran out of eggs one morning. Eggs! Other meals have been short on food too. But, by god, the dining room has new light fixtures and new seating. My dad thought the WiFi went down, but it turned out that the new management forgot to share the new password with the residents. The staff turnover is outrageous. The bus rarely works. Their priorities are out of whack over there.

Difficult to get calls back, I believe they were short staffed toward the end of her stay. Staff was not visible when I was visiting, I often had to hunt for staff. Also there were many empty rooms in the Memory Care Unit. Her room was generally very clean. The staff when encountered were very friendly and helpful. Mostly very unsure how often they checked on my aunt and how quickly they found her (she was falling frequently). She loved the food. I was uncertain if she was getting her meals regularly. She needed transferring to wheelchair and being escorted to dining room or getting it in her room. I don't think they were encouraging her enough to participate and that may have led to her being in her room alone a lot. Just really dissatisfied and not confident about the care she received there. I am located in New Jersey and depend a lot on phone communication with the facility.

We removed my Mom from there in June. They were losing staff and residents like crazy. She is at [community name removed] now. Despite their website Briarview does not customize food for elderly folks. It's a waste of money.

Ask the local hospice companies which facilities are the best. Ask where they would put their loved ones. Visit all parts of the facility, not just what they show you. Show up at an odd time, other than when your appointment is set. Pay close attention to how the workers treat you and the residents when managers aren't around. Go to a monthly resident/family council meeting. Hear what the other families are experiencing. Ask them directly if they would put their loved one here again, knowing what they know now. Our experience at EA was not great. Mom loved the activities, but everything else was sorely lacking. The communication is non-existent. Four directors in four years, and a revolving door of employees. They're not equipped to help when you really need it. At the end, after ~[fee removed] spent, they recommend you pay someone to sit with your loved one. After hospice comes in, they do even less to help. This area has a lot of options. Take your time and trust your gut.

The facility was sold two weeks after we moved my dad in. Housekeeping was non existent. Dining options changed to self-serve food for seniors with their walkers. The hallways are filthy. Pool is dirty. We are told they have hired staff and things will change. He would have been better off staying in his home.

Looks great on the outside appearance....but very rude care givers. We ended up calling adult protective service to have them investigated. Many people fired. Not a nice place for [fee removed] a month

They are super nice and helpful to the best of their ability! The food was absolutely horrible.

Don't put your loved one there!! They are more interested in money than anything else. Also in Alabama they consider Memory Care same rules as "Assisted Living".

The common areas are fairly clean they have had a roach issue. There has been a high turnover and some strange stories. There is no extra care that is provided. Our loved one complains about the food the most, typically the meals either don't happen or are so small in portions that its not worth it. They have cancelled all the activities. We pay [fee removed] a month for something slightly bigger than a prison cell. Our loved one doesn't have much money but they haven't been able to have consistent food options they have canceled transportation and activities.

I would not recommend this assisted living. The medical staff is very slow and the management act uncaring. The front reception staff aren’t that friendly. It’s. Also, one of the most expensive facilities in OKC.