Sagora Senior Living

Our family had a virtual tour and it just did not meet our needs, we do not remember the name but the the guy who was my contact was rude and tried to imply that I settled for less than the best for our loved one when I wasn't interested in his facility

My loved one is happy but there is a lot of disorganization. They are happy with their neighbors. We pickeded because, I got a really good feeling when I visited ,and they were very friendly. There has been a change in ownership and things that were promised, but were not included such as hardwood floors, so it was carpet instead. They are trying to include more activites which is great . Overall, I would not recommend this community to other families.

The staff members working at Holiday Brentwood are great but there is just not enough help and therefore certain things that were promised have not been met. Not quite meeting the expectations, we have problems with the food service and the billing department. We do really like the apartment and the location of the community and how accommodating they staff have been

Everything is good there, as long as you don't need any help or medicine. My loved one seems to like the food pretty good. They need to improve on their communication with the family, which is the main concern. In addition, they need to improve on, what they are willing to do as far care. Most of the staff is exceptional but it's one person dragging them down.

Right now, there is no maintenance. They're trying to hire somebody. I like the people and everything is fine, except for the maintenance. We've lived her for 2.5 months, and our dryer does not work. Our window won't shut, so we have tape across it to prevent the outside air from coming in. We were told we'd get shelving, but that has not happened. Our refrigerator went out and when they delivered the new one, it had food in it. They told us we would have a new refrigerator with an ice maker, but there isn't one. So we had to go out and buy ice trays. Ice trays aren't that expensive, but it's just we're the ones having to fix issues. There was no toilet lid or seat, so my husband found a toilet sitting out somewhere; he took the toilet seat off of it and put it on ours. We opened the door one day and the handle fell off. We had no keys until about three weeks ago, so our door was open to anybody. Our renters insurance person was quite upset that we didn't have any type of protection. In the bathroom, the place where the tile meets the carpeting was lifting. The carpeting itself is lifting up and coming out from the piece that's put across to separate and put it down. I haven't reported it because I feel that nothing gets done. I love it here and I wouldn't move anywhere else, but the maintenance is terrible. They have two maintenance people, but we have 137 units and that's not just enough. I realize that they had an influx of residents who moved in, which put a lot of pressure on their staff. They said they are hiring another "temporary" maintenance person, but they need to resolve these issues. The food is absolutely great. For activities, they have everything from going out to the see the capital, to exercise and movies. They have a person where if you're having trouble with your phone, as most seniors do, you can go down and talk to him and he will help you with any problems. We have not been able to take advantage of that because we're still trying to get settled.

They could work to improve on the food - it is just not a good experience for the residents the overall quality and really just everything about it could be better. They could do better with the safety - which is a huge thing. Also there is not enough space in the front of the building for the residents to get in and out of the car and be out of the weather

My son chose this facility for our loved one. I'm not sure I would've picked it. The price was the cheapest. They offer activities, [name removed] is wonderful! They offer light housekeeping. I would tell someone to look around especially meal times. We do have a new chef, so far he's bringing up the rating. They are also in the process of doing so many upgrades.

Our family had an in person tour and the community was absolutely beautiful, but the tour guide just did not really seem that knowledgeable and we did not get to see a lot of things on the tour - so the tour was lacking and for the price point it was just not worth it.

I toured Holiday Renaissance; we went twice and I liked it because it was super close to where I live. I wanted to like it more, but it is older, kind of dirty and had a real small dining room. The second time I went with my husband; we had a tour and ate a meal. The initial person who gave our first tour had just started working there, but she was already gone and no longer working at the community. The person who gave our second tour never stopped talking. The place is dingy and she opened one apartment to show us and immediately said, "That's not ready", but my husband saw in and it was covered in bugs. The people seemed happy there, but my dad would not have liked the cleanliness.

The food doesn't sound the best. Example: Hot dogs for dinner. I think her bathroom is not being cleaned very well. There is a musty odor at times in the hallways.

My loved one loves the food, and is always busy with activities. Be careful with this community. They are understaffed, and unable to keep staff. They are a bit overpriced. I initially picked this place because it seemed like it was a pretty well kept place, everything was great ,but things changed along the way. Also, the rooms are not very clean.

Our family had an in person tour and it was a nice tour experience but from everything we saw we deciding this wouldn't be the most suitable place for our loved one

Our family had an in person tour and it was a nice tour experience but from everything we saw we deciding this wouldn't be the most suitable place for our loved one

The community is pretty clean. For the most part, the care services is pretty good. My loved one does not really like the food. Overall, communication with family and the staff is good. They help to make the stay there, for the residents more pleasant. The staff could be more responsive.

There are some positives.....but there are negatives to go along.....At first the place was really good. But now that the new company took over or merged, there are some areas that are slacking. Now to give some credit, the lack of people working there has gone down so not being able to hire more staff might have something to do with it. Now the biggest applause I give them is the activities are wonderful. The director in charge of this program is wonderful and it shows that she loves her job.

There were a few things that steered us away from HarborChase of Huntsville. The location was not our preference. It was not quite downtown, but very much surrounded by the city and in vicinity of the hospital. They were remodeling the building, so I didn't get a good look at what the outcome of that would be. And they were also the priciest of the places I looked into.

We toured with Brentwood Estates and all of the people we interacted with were very friendly. It was an older building and had outdated furniture and décor. Also the residents here seemed less active and there was not much going on.

Prestonwood Court was one of the premier Assisted Living facilities in Plano. The facility was sold several years ago and the staff was replaced. During and after Covid they lost many of the staff. During Covid they had more than 20 residents die of Covid. The current director is a challenge to work with. The nursing staff has issues performing their jobs in a timely manner. The food is substandard and the chef explains that it is directed from the corporate level.

We toured The Brennity at Melbourne Senior Living, the community was very lovely, we liked the people and it seemed very nice. At The Brennity when you move from independent to assisted living, you are basically living out of one room. I felt as though I'd would've been moving into a hospital. Our top two community choices allowed residents to stay in a normal independent apartment, but assistance comes in and helps with whatever you need throughout the day. We preferred that rather than being in a single room. I didn't like that idea at all.

The people who take care of the residents are extremely friendly and really do a good job, but they are severely understaffed - the staff to residents ratio is not adequate at all. We do love the facility and when our loved one first moved in the meals and dining service was wonderful - but now it is still advertised as gourmet food but the residents get sandwiches every single night. The activities during the week are good, they do a good job with staying on schedule but there is nothing over the weekends right now.