Sagora Senior Living

Communication after you settle in has been poor. They are great at first but once settled you are another email to answer. You have to ask multiple times. Activity bus is broken down so they have not gone out on outings that we were told about and other activities also not occurring (gardening). I think a lot was promised to get us to sign and choose their facility. We had to clean the shower before moving in. Toilet was broken and leaking etc. Just too many things that they have not been on top of. They have care acuity there (staff per needs of residents) but I don’t see it. I think they are understaffed and can’t keep up. They have a chef that makes everything homemade (another reason we chose) but food is not great at all. It has been disappointing and we may move her.

They were understaffed but a few staff members were very attentive and understood the needs of seniors. Since the nursing staff was inadequate, hospice nurse was brought in to provide services. I wish we had known sooner about hospice support for people with dementia.

Management of the changes twice in less than 6 months sucked. Additionally, they are trying to screw my mother out of her hard earned money after telling her they could no longer care for her. They haven't heard the last of me. They have sent a refund check with no explanation how they arrived at $[fee removed] when the rent was $[fee removed] .I will not cash their check.

We have had a great experience with everything except that residents are allowed to constantly wander unmonitored from room to room and take things that belong to other residents. Staff is not concerned and blows it off. Every time we go more things are missing so we have stopped bringing things that we know will keep her comfortable because it will be taken.

Our experience here so far has been better than expected. Washer/dryer connections in apartment.

The current director is very rude and awful to the residents and has committed fraud and extortion with some of them. At least one of the maids is a thief and the director has backed them up on a number of occasions when reported. The head waitress is also very rude and argues with residents about what they order. She's also rude to guests if residents as well.All of the residents and most of the rest of the staff and head chef are very, very nice.

Does not have a pool, jacuzzi or healthcare as claimed on your site.

right after i moved in and soon after, they were fixing balconies and moved my garden items into my living room and couldn't finish unpacking. - Took them months. I got water (3times)coming to my living room from balcony after raining - took months to fix. The gutter was away from side wall so water came down like a waterfall. Garbage disposal didn't work, somehow affected the dish washer function so couldn't use, - took weeks. Called front desk for work, didn't hear so Sent emails to the maintenance director and he made excuses. Supposed to have housekeeping 30 mins 1 day a week, hardly time to do much and can't on holidays. There were dead roaches on hallway and stains on carpet, dirty elevator- took weeks to clean. They do not tell you some times ahead of time when they come and they surprised me entering to apartment. They do not tell you when you tour that if you fall or can't get up from chairs, staff can not help. Learned later to call EMS. One time the fire department was called because a fall and couldn't get up and they broke door frame and maintenance took more than a month to fix. Pool temperature when cold weather wasn't always done. I was using with pt therapist in summer but couldn't in Autumn and Winter. I haven't gone to any outings because i needed the bus lift to work (it wasn't for months) but i found out that they can only lift my rolletor not me and can't go up the stairs to go inside and up the bus so as always, they can not help. One staff had me practice getting up to see if i could but i couldn't do it. Those are things you find out after moving in and not before. Very dissapointed to say the least. It would be nice if they had a better gym with more equipment. Some people moved out to regular apartments because of problems and the rise of rent cost. What has made it good is a comfortable apartment size with balcony view and well equipped kitchen(microwave oven above stove and hard to reach, got a small for counter), making friends, activities and must times food. (Salty some times, dry fish or meat, no sugar free or dairy free desserts).

We like the staff even though it changes often. They could improve on the food choices and getting residents out of their rooms for activities and meals.

Buy a motion sensor camera for the entry way to your apt. I had $[fee removed] worth of furniture & paintings stolen from my apt. Admin had signed out the key but didn't feel responsible. That's why I moved. The chef & wait staff are great.

My experience being here from when the building was HarborChase to now The Harrison, it was never the same there again, once this new company took over, I noticed that they were very rude and snappy all the time, ALL the directors most of which were new since the others quit once the new company came) they were avoidant to the residents, employees and Family like when they changed the contract it was hard for the residents to even get to talk to the [name removed], the residents complained and complained about no communication throughout the building. Not to mention the turn over rate of employees is crazy. The residents voices should be heard and do something about it instead of avoiding. The food is always cold but served on a hot plate.???

Hopefully the Management changes they made took care of the issue.

Most are warm and friendly, the in house Dr and nursing staff is great but billing seems to be challenged. I think they need to start a book club or card games, bingo, arts and crafts, anything is better than nothing.

The executive director was let go during the time my husband was there, so the staff turnover was a concern. I think the staff really cared for the residents from my interaction with them. Overall I thought it was pretty good.

It was one of the lowest priced locations but it was old and needed repairs and additional security measures. They provide transportation to doctors appointments when needed. They also have shopping days and other off premises activities. However, when I was there...their food was often very bad. Fish and chips on the menu and what was served was a few fried shrimp and potato chips. Their cook claimed to be a chef. It's obvious he was not. This was an acceptable location because I spent the time working with management to improve on my wife's experience. The maid service was crap to put it bluntly. I had to hire additional help to ensure the apartment was kept clean. It seems it has changed hands now though. So I have no idea what the management is like.

It's adequate however it has a long way to go and with changing management. I would tell a friend, to look some more.

There has been countless turnovers with the staff on every level of management and care which says there is a much bigger problem at the top.

This is a little hard with the change of administration earlier this year. We were very happy with everything about Harbor Chase, but now.... Communication with admin is difficult. I haven't met new memory care director. Resident services mgr prefers email contact - and was out of office for 2 weeks when I reached out. Now no overnight nurse. The people I do see are very nice, helpful and caring.

Nice place, however if you have Alzheimer's or Dementia I suggest somewhere else

We reside in the independent villas which are far nicer than the main building. The facility director is in over her head. Operating without maintenance director now for six months (so maintenance isn't being done). Chef replaced due to health event. New chef trying hard but not 50% capable of prior chef. We are considering moving if things go further south! Location is close to shopping and health care. If management could get its act together it would be great!