Sagora Senior Living

The staff was very friendly and eager to please. The facility was upgraded recently and improvements were well done. However, the heat and air was a through the wall unit found in some motels. There was no kitchen or cooking in the rooms. The local area was in an improvised area and the facility itself was probably 40 plus years old. The biggest plus was the rental price. One bedroom was about $2500.00 a month. The facility I choice is $3800.00 but it is a 6 year old facility. Immaculately maintained, In the heart of the Montgomery's fastest and most desirable location. All in all the best fit for me and my expectations. sincerely, Larry Henderson

I still don't have pricing. Nobody's contacted me. It's very frustrating. I was given an incomplete folder.

The facility itself is good. It's the care in memory care that concerns us. I don't think they keep the people engaged in activities and conversation. The caretakers are very pleasant but at times just on cell phones and sitting. I understand memory care can be a challenge but that is why he is there and not at home.

Overall we have been pleased with Mirabella. The food service is not up to par. Residents wait up to 40 minutes for their meals. I actually witnessed it and often the food is cold when they get it. I sent an email ti [name removed] and [name removed] about it, but have received no response from either of them. Other than that everything is really nice.

My mother only lived there for 5 months. Her health declined. The staff there were wonderful people but they were short staffed. That's about all I have to say. It's a great place as long as the resident doesn't need a lot of care. They had nice activities and food was delicious.

The administration is not great. Their lack of support of the med techs and other staff is terrible. They have been severely understaffed for months. They have gone through two chefs and the kitchen staff is nonexistent. The food quality has gone down tremendously. The executive director is not up to the task. There have been bed bugs on the upper levels that have not be handled properly. The incredible med techs staff then have managed to keep are over worked and under paid. The carpet in the man hallways smell and has not been updated in decades. The quality of food is garbage. Often times drinks are brought in either plastic cups or coffee cups. Plastic silverware is delivered to rooms and sometimes just a spoon for meals. Complaints have gone no where.

My mom has been there for nearly two years. Overall the place is a good value for the money and love the staff and[Name Removed], the activities director. They take good care of my mom. The administration is disappointing. It is hard to reach the director and the one time I tried to talk to her about a concern, she never called me back after multiple attempts and only was able to speak to her by tracking her down when in the facility. That issue is still pending after two months. Communication is spotty at best. The hot water was turned off for several days due to a pipe issue in the section my mom lives and not one communication went out to inform us of the status or ETA to be fixed. Every day I had to test the water or ask a staff member to determine if mom could take a shower that day. The food sometimes is not bad or good but my mom always complains it comes out cold. This is a more recent issue (maybe last six months) and she had not complained previously. She typically is a very positive person and for her to talk about it being cold all the time is impactful to me. They did just hire a new chef who starts next week! I do like the staff and [name removed] is great!

I was greeted with enthusiasm and a smile. I was disappointed because I am looking for an independent to assisted living and your facility does not have an independent unit. I did not take the tour.

Very nice facility with a great location. The staff is polite, accommodating, and always welcoming when I visit. The services provided are excellent, and the moms room is a wonderful addition. Overall, a very positive experience. Thank you.

The staff is friendly and caring but memory care is understaffed. Food seems good. Room's floor could be cleaner. Room size is good. People with dementia are labor intensive due to mobility and incontinence issues. They also need a lot of interaction and socialization in early to moderate stages. Staffing is not where it needs to be to provide optimum care.

Stonefield was purchased by Sagora Senior Living last year. While the frontline staff continues to do an amazing job, the overall experience has declined to a 3-star level due to poor food quality and high staff turnover.

This place is not for my family. The building is outdated. It did not have a clean smell. The staff was friendly and helpful though. Prices are too high for an old place.

The person in charge was not the best but the staff was great. I didn't think the good was great. Breakfast was nice, but lots of soup and sandwiches for lunch and dinner. They would give packages of condiments which were hard for many of the people to open. The activities they provided were varied and the special ones were extra nice. The place was pretty clean but they did not put extra energy onto individual rooms. The room size was fine with an extra big closet, kitchenette(refrigerator, sink cabinets and place for a microwave, good sized bathroom, a d bedroom sitting area combo. It was plenty big for my father.

We recommend the staff with just a few tweaks to some experiences. Maybe an option to add for those who care to have a little more flavor in food. Provided seasoning packets at their risk, but our loved one likes the apartment and the people there.

I like the people of course ....the food could improve though. I would recommend this community to others

I have nothing to compare the value to. Staff members very friendly and always helpful and available. The meal schedule could be improved.

I liked the location and how nice the staff was. Everyone there seemed to like their job. I do think we were mislead on how " mentally with it" the residents are. VERY few, if any, are really functioning in the real world, so to speak. It seems that almost everyone has glaring memory and behavior issues... not just small issues. As a result, my sister has not really found friendship or bonded with her neighbors. It seems to me, most of these folks are in a different category than she is. We were kinda led to believe there were several others in similar conditions as she is, but that is not the case.

They need to install cameras in the hallways. The chef is great, servers quite efficient, most residents friendly. The programs fun. Beware theft. I had $[removed] loss from my apartment & management didn't feel responsible, even though they had checked out the key & not made sure it was checked back in. That's why I moved. Make sure you get insurance & also install cameras.

The independent living is extremely independent. They do the bare minimum and dont necessarily look out for resident's safety even when asked, which I understand liability wise but othet facilities offered 10am check ins for ALL residents. They only offer free breakfast and dinner which wasn't explained to us in the beginning only that two meals were free. Dining staff and cleaning services/maintenance are the best staff when it comes to warmth and caring.

Overall everyone is very friendly. There has been a lack in communication between facility and myself as far as medication (lack there of), progress, and status. There seems to be a high turnover of staff in our 6 weeks.