Sagora Senior Living

Rosewood is going through a transition from Holiday to Atria right now. Also renovations. New residents don't get all the help they need. . They are short handed they say. Feel they are in over their heads but they are trying. Care? This is an independent life facility. There is no "care". Food is acceptable but service is poor. Food always cold. Not enough help. Activities are average. But they are trying. Value, hard to put a number to but I would make the move even if I had known what I know now. Over all I like my new home at this time.

Staff: Independent Care...Outgoing and friendly... HOUSEKEEPING: maid service can be intermittent...public areas are maintained well. Entire facility is being remodeled. Paint, carpet, lobby furnishings. COMMUNICATION WITH FAMILY: families visit most anytime, apartments available for staying over, emergency contacts are kept on all residents. Communication is open. Move-in process was very easy companies most used are excellent in the move-in process. MEALS... average mostly buffet style. Get there early. IMPROVEMENTS: Upper management needs a more hands on approach to dining services.. training. RECOMMENDATION: I have talked with others and studied media of other living facilities and find that for the money at this time, can't be beat. There's always room for improvement.

Sagora continues to raise our rates without needed repairs and upgrades. The staff is great and the neighborhood is wonderful, but I’m disappointed in the lack of concern for comfort. We have repeatedly asked for these considerations with little response.

The staff was very caring. The facility is older and My dad uses an electric wheelchair chair full time and his room was not big enough for him to easily navigate. My dad is old school on food and he felt like there were some problems with the food and food service. The residents seemed older and less active. Dad would have liked to have more activities like music programs, dominoes,cards, and Maybe a bible study group.

Staff was professional, but communication between Medtechs, Nurse Practitioner, Medical Director with family needs A LOT OF IMPROVEMENT. We would get charges for prescriptions and were not informed what for or that NP had/had not seen our senior. Staff lost important ER paperwork & then told us to get copies ourselves. Clearly had not reviewed the ER paperwork before doing another needs assessment & raising the care rates to the max w/no notice.

Although scheduled, I did not move into the Renaissance because before I could, I was diagnosed with a reoccurrence of breast cancer. Of course this was unexpected. After much thot I decided I would recuperate much better in my home. I sent a message to [name removed], notifying him of my decision & why & asking if any of my initial deposit money could be refunded. He not only said no but that I still owed [fee removed] for the 90 day notice I was supposed to give before vacating. I've already been charged [fee removed] & [name removed] said there'd be one more charge of unknown amount. It'll be whatever's left "in the system". This has been a very expensive mistake. To be sure, I will never recommend your establishment to anyone I meet who's looking to move into a Senior Living facility. My experience indicates that making the most money takes precedence over caring at the Renaissance

It's clean. Some staff is attentive. Lots of turnover in only 2 months. Fit my parent's' budget

My loved one is a resident at Holiday Parkwood Meadows. The facility is nicely maintained, it's simply showing it's age in places and could use some TLC. Especially for the cost. They also do not deliver food to the residents' rooms. Just a couple of observations as an outsider.

My loved one is a resident at Holiday Brentwood Estates. The chef was supposed to call me weeks ago. Never called. It took 3 weeks to get my loved one's fall call button and 4 weeks before his room was cleaned. It was supposed to be done weekly. They continue to serve him pork, though we requested that they not do this. You need a strong manager to get the whole place in shape. Desk staff has been very dismissive of our questions. Very disappointed. [Name removed], who showed us the facility, was very nice and accommodating. Since then, it's been downhill all the way. Management isn't present, nor are they proactive. The place needs help!

Overall good, but memory care staff not as good. Picked them because closer to my sister and she heard good reviews about it. Handling diabetes is great, but with new staff, a big learning curve, so not as good at present.

Since they changed ownership it has really changed with the meals, activities, and staff along with the price has gone up that most can't afford so they have moved out.At the time mom chose Rocky Ridge it was the overall looks and amenities the price was reasonable compared to others facilities in the area.

Quality of care - The reason I gave this a lower score is: there seems to be only one person for care upstairs and one downstairs. I believe most people never coming out of their rooms are on the first floor, so it would make sense they have 2 people each shift for downstairs. This is why when buttons are pushed, it takes awhile to get help. Most people are friendly but have been a couple that obviously do t like their job and it shows.

The experience has been okay. I picked this community because of the price, location and gut feeling. Overall, I would recommend to others.

I picked this community because I was told they had excellent food and a lot of activities. Some of the food is not that good. Some food is very good. Activities are not their priorities.

Facility is fairly clean, but my loved ones apartment is not. There has been high management turn over so any complaints have not been documented or followed through on due to the turn over. My mom didn't need much care for the first 6 months she was there and was able to independently participate in preferred activities. So it was ok, that they weren't very attentive. She needs more help now and the care/attention given is no better. If my mom wasn't almost [removed] and ready to go home to Heaven, I would have already called to try and figure something else out for her. Very disappointing!

The Holiday Renaissance- Austin community is trying to improve generally. Meals are inconsistent; good sometimes, poor other times. They could use more Activity Director led activities, rather than relying on residents to fill the gap.

Our family had an in person tour with Lakestone Terrace Senior Living and overall it was a good tour experience, but ultimately it was just not the place for our loved one.

We moved my mother in about 7-weeks ago. The pros: the staff is great, the people are great. The activities and services are great. Overall a great place to live if you don’t have to eat. The food is tolerable about a 1/4 to 1/3 of the time. It is so salty which doesn’t seem like a smart thing when you’re feeding the elderly. The amounts of food on the plate are tiny. Everyone we have met there has the same complaints about the food. And food is no small issue. We are talking about the health and comradely over meals. We planned my moms budget based on her meals provided. She would starve if she didn’t purchase food to keep in her room and get creative with how to cook it. This needs to change. She can’t afford to live there if they aren’t providing the food they promised. A group of us are gathering information and will go to management about the food. We hope that changes will be made. Because everything else is very good!

Residents have been very friendly and welcoming. Most of the staff have been also. Some not so much. Lots of activities. I'm unable to participate, but they are available. The food is prepared, not at all appetizing. Just plain bad food prep. The meals sound very good, but the prep is not. Very clean and quiet.

We loved them. But too expensive. Dad got sick and they increased his care to over [name removed] a month. That is too much for average person an should not be allowed. Increased price on us. Not acceptable. We really liked azalea trails at first. But they just kept uping our level of care. I would definitely choose a place with one price for all levels