Sagora Senior Living

My Mom is no longer at the Heritage. She left late February and is now residing within my home. I am now her caretaker. Her experience at the Heritage was not pleasant for her (for a lot of reasons). Her expectations were not met; however, I felt the facility was an adequate, safe, pleasant facility. Facility has its faults. (Poor food choices, preparedness, temp. Staff/personnel overturn ). Management is aware and is trying to improve. Overall facility, I felt, Heritage was great.

They started off trying to make sure my Dad was included. They would check on him to remind him of dining times, etc. He was taking care of his own meds for a month, but had to switch to Elison staff administering them. I didn't feel like they were careful to when to administering meds and it resulted in confusion. Eventually it settled down and then there was an outbreak of covid. They did not take care to shut down the dining room until they allowed some of us to attend a Family night dinner that resulted in my Dad contracting covid and as a result passing away. I actually think he probably had covid the night of the dinner. I think the current administrator is trying to change the range of clients to those who are very independent. This is not what my 97 year old father needed, as well as many of the other people living there. They did have extra things for the people to do almost daily. I don't think my Dad had enough time there to rate it any higher and might have scored lower.

The Regency changed hands and became Heron Point shortly after mom got there and tried to settle in. With no children close by, things were tricky. Just when we started to learn the routine and who to talk to about things, many of the staff left and new people took over. Food went downhill, maintenance contact was let go, there was no cleaning staff…it was a mess. After 4 months, things have slowly gotten better but it’s honestly been hard. Mom has made some new friends and is engaging in some more activities as she has become more confident and comfortable with her new place. For that, we feel we have made the right choice putting her here.

They seem to have a problem with violent crime in the area which makes residents feel unsafe. Also there are many people in the community that need more intensive care than is appropriate for an independent living facility. Finally, the food is good but they are often short-staffed, which leads to long wait times at meals .

I would move out but this was the best price available. The windows in my apartment are foggy so I can't see outside. Hallway rug has stains and there's a lot of bugs. Staff is friendly, but front office staff will lie to your face. They make promises regarding repairs and don't follow through. Facility has made it clear that I live in Independent Living and they won't do anything to help us except dial 911. They use too much salt and it's mostly carbs. I'm still working so I haven't had a chance to attend many activities as they are all during the day. As I mentioned above financially this was the best deal in town. The building is very old and has many problems. It could be cleaner, for example dining room chairs are sticky. But I'm settled so will stay until the end of my lease. "Disappointed" really sums up my feelings now. Based on promises made by the sales person I really am disappointed.

I would move out but this was the best price available. The windows in my apartment are foggy so I can't see outside. Hallway rug has stains and there's a lot of bugs. Staff is friendly, but front office staff will lie to your face. They make promises regarding repairs and don't follow through. Facility has made it clear that I live in Independent Living and they won't do anything to help us except dial 911. They use too much salt and it's mostly carbs. I'm still working so I haven't had a chance to attend many activities as they are all during the day. As I mentioned above financially this was the best deal in town. The building is very old and has many problems. It could be cleaner, for example dining room chairs are sticky. But I'm settled so will stay until the end of my lease. "Disappointed" really sums up my feelings now. Based on promises made by the sales person I really am disappointed.

The staff worked very hard, all were concerned about safety and our loved one was definitely safe, but there is always room for improvement

Definition of "assisted " living. Staff is great. Facility does not respond in a timely fashion. Encouragement of clients to attend. My sister may be difficult, but that should not stop the encouragement for involvement.

Management helpful (lots of turnover though). Location fairly clean but not individual rooms. Feces on wall and floor disgusting. "Cleaned" twice a week, but not well. Floor not mopped, nothing wiped down. Management nice, staff 50/50. Some staff helpful but others not friendly or even available. My family member had numerous falls and was laying on the floor for hours before discovering him. Always in wet underpants, not checked on or changed frequently although paying for high care level. ALWAYS SEVERE UNDERSTAFFING! High turnover with staff. Meals bland as expected but good variety and quality. Most were church based or bingo. No off-site options. Some musical artists occasionally. Very expensive for the level (or lack) of care paid. Better care elsewhere that's cheaper.

Facility janitorial is lacking Facility needs carpet replaced Food is steadily getting worse

I would say do not move your loved one in there. Unless they are totally independent and require no assistance. They just went under new ownership for hopefully that will help all of the issues. Trying to deal with the Director and the administrative people on financial issues with the accounts is a nightmare. Months to get anything. resolved.

Overall it was a good experience. Dad had advanced Alzheimers and Parkinson. He wouldn't/couldn't comprehend what was going on. Dad was there only 30 days before passing. Can't make an opinion based on that time, but based on the experience we did have with Lynridge, we would recommend them to other families.

The staff at Bristol Park at Amarillo have been accommodating for our needs when it is brought to their attention. They do need more staff, but that seems like a dilemma at all facilities. Overall I would recommend this facility to others looking.

The meals provided are very sodium and carb heavy. I would like to see healthier meals. The activities offered are very limited. Physical activities are very few and far between. Turnover in staff, including directors, is high. Some are carrying the workload of more than one.

Staff was nice.The director or a manager at the time when mom was there had absolutely zero compassion when mom passed away. I sincerely hope she is not working there or anywhere else in the same or similar position.

The facility is really nice. The food is great!. The care is better recently. The place is divided into three parts. The facility, the personal care and then the rehab part. That makes things a little complicated, and probably why communication isn’t as good as it should be

Moved canceled leave. Didn't work out. Had to move someplace else! Staff was nice though. Would recommend for someone more independent than I. Staff was nice though. Corporate management changing hands.

The transition to memory care had some high and low points. Staff were friendly and listened to our concerns but staff did not appear to have additional training or information from administration about my mom’s specific needs. My mom has many challenges and staff are learning how to help her the best they can. Clothing and items have been misplaced therefore we have learned not to provide things that are costly. The nurse communicates frequently with family making us aware of challenges and mishaps.

Loved the people, the manager was fighting an uphill battle with an old building, the cleaning lady and being able to hire good cooks. Everyone was very kind, loved having a nurse come to my mo. And the hospital nearby.

The front desk staff at Elison of Pinecrest are super friendly. The management can be huffy. Housekeeping is a joke, which is frustrating as I was counting on it. The residents are 99% the nicest and friendliest people that I've ever met. When we first moved in, the food was served restaurant style, as advertised. Shortly after that, it went to all buffet style, which a lot of the residents really complained about. Those with walkers had a hard time going thru the line and carrying their food back to a table. The food was mostly pretty good, but there were almost never any vegetarian options (twice in four months). The salads were consistently very good. Many of the dinner offerings were too peppery and the pork was always tough. Their best chef left after we'd been there for only three months. She was truly special.