Sagora Senior Living

Our tour and initial information were very helpful. The facility is well appointed and the majority of the staff are very friendly. Unfortunately, our family members moved in the week Brennity of Fairhope was going through some administrative changes which created some confusion and communications were mishandled. The food has been less than advertised, but we've been assured it will improve due to the hiring of a new culinary director. We are hopeful and this week should see improvements. The location is great and they have lots of activities. We hope that our family members become more involved and better acquainted with the facility and staff in the near future. The apartment is very nice and their view of the courtyard is lovely.

Very Nice tour, but not the one for us.

This tour was not what we were wanting. It had a feeling of being in a hotel and not a comfortable environment. The management was helpful to answer the questions on the care that is given.This did not have a comfortable atmosphere.They offer nice activities

When I toured Hartis Eagle Mountain, I was not pleased with the tour. I'm not sure if the lady was new, but she did not know much about the facility. The place itself was clean and decorated well, but it was not the best fit for my father at the moment.

The staff at the Renaissance was nice, bit not as friendly as other places we toured. When we went in for lunch, they sat us alone in a table facing away from the community. It was not as warm and friendly as other places. Also, the rooms were tiny! you could not fit a bed and dresser in there.

The transitioning to the community has been a little hard for my mother. It helps that the care staff that are around are very nice and have great communication. My mother has been participating in some activities, so it's good to know that she likes them. The meals could use better taste and there could be more variety offered.

The community didn't do over night stay which is one of the main services i was looking for. The staff were nice and attentive. The community was fairly new, so they were still working on updating some services to it. The tour guide was smart and provided me with all the necessary information that i needed.

My wife and i are both residing in the community. So far it has been kept clean and everything put in place. Some of the meals that we have had have not been good a wide variety would be nice so we could choose what we like. My wife and i have been participating in some of the activities that are offered on site. I would recommend the community the staff has been nice with us and the communication has been great.

I toured this community for my friend and it was decent. From what I saw the community looked well-kept. The staff was kind and friendly. They answered my questions and were very informative. I didn't feel they were able to provide the level of care my friend needed. It was a decent tour, but not the place for my friend.

My mom moved in to a beautiful, clean apartment. Took a few too many days to hook up the cable that was guaranteed; still waiting on name plates for her box. For the most part, staff is very friendly and helpful.

Lakestone is a wonderful community. Beautiful lakefront, great food, close to shopping & friendly staff.

The staff was really nice and caring with Vicki the sales person being the most helpful. We had several meals in the dining room prior to our move in, the food was great. However, it takes one and a half hours to sometimes almost two to get served lunch. I am not a table sitter. The facility is beautiful and well maintained inside and out. The fact that there is only one elevator is inconvient and sometimes time consuming to use. We live on the 3rd floor and I choose to use the stairs as much as possible. The facility is close to resturants, shopping, entertainment, etc which is a big plus for us. We love our two bedroom unit and feel it very comfortable and homey. A couple of issues with pricing policies on the community fees. They were raised from $ 2,000 to $ 2,700, which is extremely high. Would be curious to know when that took effect. Another issue, we were told that the base price of the unit was $ 2,049 as we had written down information when my wife called, but when processing in the office we were informed that it was $ 2,099, fifty dollars more. Last issue was the fact that we informed the office staff we were not moving in until sometime in May. We signed our agreement/contract on the 25th of April and were charged for one day in April in addition to the month of May. I felt that was "gouging" a bit. We both wanted this facility and its location, so we accepted the aforementioned. Overall we are extremely happy to have made the decision to move here and are enjoying the life style.

Things are going pretty well for my mother here at Oakwood she seems to have adjusted well. The community is very clean and well kept, no problems there. The staff has been really helpful and kind to my mother and are always willing to help. I have been to have dinner with her a few times and the food is okay not the best but okay. She seems happy here she even got herself a boyfriend now which is nice to see. If you are in the area I would recommend for you to take a look at this community it is very nice.

It was overwhelming for Mom initially as there was so many things going on, but gradually she warmed up to the new surroundings and people and seems to be happy as of now.

Beautiful facility, very friendly, and the care staff have been exceptional. One main area for improvement is the dining room. Not enough staff and the food is not good and not well planned. One nite I was there to visit my Mom and they served pizza and corn. Not very nutritious or easy for seniors to eat. Have complained multiple times about the food and food service but no improvement , the servers are great, just not enough of them to take care of everyone.

This new facility is very beautiful and accommodating to the needs of your loved one. The staff is very involved with the residents and as they get to know them they adjust their care to suit their needs. They are very kind, polite and respectable and know each resident by name. They cater to their likes and dislikes while always trying to engage them in activities or events. Their attention to detail in regards to housekeeping and doing the residents laundry is very lacking in spite of repeated reminders and insistence. Their activities program is in its start up stages so they lack a solid structure of engagement of the residents however they show promise of improvement. Their dining area is beautiful and inviting served in a restaurant type atmosphere. The staff is versatile as caregivers, food servers and doing residents laundry. I hope as more residents join Sycamore they can hire appropriate staff for each area. This facility has a base rate for apartments with a service fee for each increment of care needed which can be rather costly for those needing much care. Overall the facility is very nice for Sugar Land, I am pleased with the care and I hope the other areas will improve as they grow.

The wifi could improve. It's not strong enough for the rooms and you have to go down the hallway for it to work.

They need need more help at HEARTIS. They are understaffed. For example when they move dad they pick him up by his shorts and it gives him a huge wedgie. I just don't think the staff are trained properly. We are working with them on it. The food is okay. We have been happy with the people. One time my mom said the staff said that dad didn't get his medicine because he didn't come to breakfast. I don't think that should be happening. He should get his medicine no matter what. Rhonda there is fantastic. The interaction that I have had with the staff has been good. But some of the things I hear really need improving.

At The Brennity at Fairhope the food needs improvement. It is just not good. That really needs improving. They also need better integration of new residents. The facility does not have central heat and air. They are just window units.

Our grandmother has been here one month. So far we have been pleased with the staff politeness, cleanliness, and the varied selection of activities. One of the things we observed while checking Heritage Place out is that the residents all seem to be in good spirits.