Sagora Senior Living

Waterview The Point Independent Living is a great, thoughtful place. They offer so many advantages, I assume from over years experience. It is very clean and there is a housekeeper once a week, The staff is friendly/knowledgeable. They have great attention & care/many tenants fall & there is a quick response. There is a perfect dining area; the meals good & plenty, but sometimes more thoughtful to looks & presentation than tasty. There are lots of varied activities and list shown on bulletins received 6 days a week. Menus on back. It is quite expensive and some cannot afford it, but many amenities I recommend. They have much experience & cover most all needs. They have experienced shortage of waiters. but just added 4.

Overall this transition has gone very well! There is always room for improvement, nothing is perfect. My mom sometimes complains about redundancy with food options and there is only one maintenance person but he is great! Just a little too busy. However, the small team makes a lot happen. My mom is doing amazing better than I've seen her in years. And the staff knows her and obviously cares about here, which is comforting.

We have been looking for a place for our mom for about 2 years. The first place we chose was a disappointment and we started another search. Then we found Aberdeen Heights! Now we feel confident that Mom is home at last.

Overall, our family member is happy with the facility. Very nice, clean, well kept. Staff is friendly. Her main complaint is the food is not very good. Residents seem to complain to each other, but not to management. Also, she is diabetic, as are many other residents, and there are few, if any, diabetic food choices for meals, other than eggs and protein for breakfast.

A nice place and people are all pleasant after you draw them out. They try to provide extra things to keep you involved. I liked the water exercise. But that will end in September because pool outside. Meals were generally very good. They always had a second choice of a hamburger or soup. Wait staff excellent and three meals a day. Was nice too. A little expensive but worth it. Covered parking was extra.

There seems to be high turnover. Communication is poor. I'm the one who has to ask for a meeting to discuss care, concerns, meds, doctor assessments, etc. Until recently they didn't always clean, change sheets and do her laundry weekly, like the contract states. There have been 3 rate hikes for various reasons. I'm sure it is because of turnover in management and nursing positions. I'm told they are trying to find their footing, and it will improve. Everyone is always nice and quick to get back to me, but I'm the one who reaches out. Over the years with family, this is the third facility I have dealt with, and each of those places had quarterly meetings with family members. The only meeting they scheduled with me was to inform me of an [fee removed rate increase as of [date removed]. That was after the [date removed] increase. Of course, memory care means another increase.

I would recommend it. I picked this community because it was no smell and I liked the staff.

Carpets should have been replaced 1 year ago. They are past usefulness/ cleanliness. Why No recycling?

It's been a good experience and the staff has been kind. There were recently a lot of upgrades to the building.

I am struggling to accept my Parkinson's diagnosis and what appears to be a rapid progression. I loved that they had speech ot/pt services on site. That slowed the process progression of my pd. The staff of these programs saved my life in the six months I lived there. Beyond that people there I found to be judgmental and unforgiving. I made a couple mistakes my first week that hurt no one. But some could nut let it go and others were mad and rude to me until the day I moved at six months. It wasn't even all that but just not a very welcoming and warm place. New owners were struggling with staff shortage including all management. Plus I realized I needed more help than I did realized.

I would tell a friend, how much my parents love it there. [name removed] was my selling point. She helped us with everything. Thank you for what you guys do. It saved me and my family so much time, tears and anxiety.

Our dad loves it there, but he needs so much care now there are things they will not do and the things they will do are all extra. It's quite an expense and thankfully the VA kicked in to help finally. They deliver the meals to his room since he will not come to the dining hall with his catheter bag. He doesn't mind paying extra for them to deliver. He doesn't eat a lot of it, but says they feed him well. We paid to have him bathed in his room, cleaned at least once a week. But often feel we need to clean and change the sheets in between. They are very friendly, but the staff changes frequently and that is discouraging. He does not participate in any of the activities.

The residents are individuals and, as in any neighborhood, some are more outgoing than others. There are always many residents at the activities and although my parents have become pretty much home bound, I enjoy knowing the other residents. The upheaval in staff the last six months is disconcerting though.

Great experience overall at Landon Ridge Alamo Ranch. However, I understand this is an independent living facility, but when someone is in obvious need of physical help, there should be an exception made to assist the individual.

There have been several miscommunications about amenities, it almost feels like they lied about stuff to get us to agree to come. The care is good, the staff is patient, the food is good, the building is clean. They do not have standard infection protocols for when there are contagious diseases, that made me very uncomfortable.

I think Bristol provided excellent, personalized care for my mom. After searching for a place that would provide the level and kind of care my mom needed, I think I found what she needed at Bristol. So many of the caretakers took time to give her personalized attention.

I am a bit frustrated by how the directorship here is so stifled in what they can do by Segura the corporation that owns this place but that's probably true everywhere.

Good for independent people. Clean and comfortable.

My one complaint would be that they need to realize that their clients are not used to high tech appliances and other items. My mother had memory problems. She had problems using the microwave and other things. The television required 2 remotes to work. I know these are minor problems which wouldn't affect you or I. They were major for my mom. Thank you so much for helping us with mom.

I feel like I can give most of those ratings only because I am constantly managing issues. I have to regularly bring things to the attention of staff because my mother-in-law won't or can't advocate for herself. I don't know what state we would be in if I wasn't there regularly. She is happy there though.