ProMedica Senior Care

Everyone is friendly the place is clean everyone works together this is a great place there an outdoor for resident to walk quite and nice there activities that keep resident engaged

Arden Courts is A very beautiful safe place to call home Everyone show respect towards one another and is very helpful

I had a family member that was only there for a short period of time. They were at the end their life and Arden courts with them in on hospice where they cared for him until the end I can’t thank them enough for their care and dedication

Majority of staff were very caring. A couple were amazing with my mom. And there were a few that didn't seem suited for that line of work. Food...my mom was on strained food so it wasn't appetizing. Always was clean. The water and snacks for guests. And the space for visitors to sit was very nice. Staff welcomed us when we visited my mom for meals and always actually. Even Custodian. Activities seemed ok. What i observed...songs, staff dancing in front, lots of tv. Sensory activities and perhaps more creative innovative activities and strolls outdoors would've been nice as they didn't seem to take my mom. I wasn't there all the time so maybe they did do that. Not sure. Room was small but adequate for 2 people with dementia, I suppose. Overall id recommend the place, because we did. A friend took her father there.

The staff at Arden are so caring towards the residents and knowledgeable about dementia. The facility offers residents a feeling of autonomy while providing care, support, and supervision at all stages. When we originally toured, it was the outdoor area, the activities, and the feel and organization of the facility the drew us in. However, it is the staff that really makes this place the best choice.

Trying to decide on the best place for mom was not easy!! Visits to many facilities, but after visiting Arden Courts it was clear this was the place!! [name removed] and [name removed], caring staff, lots of activities, clean and well laid out floor plan made it clear. Its almost a month and mom is very happy!!! Thank you everyone at Arden Courts!!

The staff at Arden Courts is very caring, always showing the highest level of hospitality. The activities they offer are engaging and supportive to their residents. They are simply the best at memory care!

Arden Courts of Geneva made the difficult decision of placing my husband in memory care an easy transition due to their excellent staff and care. They address any concerns I have with promptness and professionalism. In the process of deciding where to place my husband I visited three memory care facilities. The home-like atmosphere and building lay out of Arden Courts along with a history of long time staff helped me make my decision. I liked that all rooms are private. It also helped that I knew the loved ones of a couple of residents who were happy with their care. The activities geared for the residents are very good to keep them content and engaged in their day. The variety of visitors coming to entertain the residents whether musical or other interests have been great. The food and snacks served each day taste good and provide a nutritional balanced diet. The courtyard is a nice area to enjoy sitting on a bench or walking around. My loved one is safe and content at Arden Courts.

Compassionate, caring, and patient: these words completely sum up how our loved one has been treated from the moment she became a resident at this facility. Everyone I have met at the facility, from the nurses, to the caregivers, to the operations/facility staff, to administration, all demonstrate an exceptional level of caregiving. Simply put, everyone on staff treat her like family, and there is such comfort in knowing that she is cared for around the clock with the utmost of compassion.

The staff is really great. My mom loved the daily activities and activity director and it going to them really helped with her dementia.

I went for a tour last week with the memory care advisor. She was so kind and listened to my family and we didn't feel rushed. When she opened the double doors I knew this place was great. We saw so many happy people walking around inside and outside. We are going to call and put down a deposit this week.

My dad moved in recently to Arden. My mom was struggling with dad at home. He is a very tall man and was always falling and up all night. We liked the community right away. They gave me books and information on dementia and have been so kind to my mom. They also helped sign him up for hospice which was scary for us but they explained it so well and we both like all the staff. My dad is happy for the first time in a long time. My mom and I have been able to hang out together without worrying about dad. Thank you.

I recently visited Auberge at Plano, and I was truly touched by the level of care, compassion, and professionalism shown throughout the community. From the moment I arrived, it was clear that the residents are treated with dignity, respect, and genuine love. The caregiving team is outstanding. The staff work together as a family, creating a warm, safe, and nurturing environment for residents living with memory care needs. Their patience, attentiveness, and genuine concern for each resident make a meaningful difference every day. The facility is clean, welcoming, and well-maintained, and the positive atmosphere can be felt throughout the community. It is reassuring to know that residents are surrounded by people who truly care about them. I highly recommend Auberge at Plano to anyone seeking exceptional memory care for a loved one. The management, nursing team, and caregivers go above and beyond to provide outstanding care and support.

I was telling the executive director just now, Thank You for all that you are doing for my mom. We love coming to visit and I just had a delicious lunch with her, the food is always excellent. The staff is so polite and understanding and patient, I can't do what they do and appreciate it so much, please keep it up!

Dad is doing great! He's positive, he's eating again, the staff gives him a hard time because of his sense of humor, he loves it, we all do. I am very pleased at what his quality of life has become, so happy!

The Auberge has been wonderful for my sister. Her health has improved, she's not sleeping all day anymore and actually is rarely in her room. When we come to visit we sit in the living room and she introduces us to the staff who she adores. We can not be more grateful and are very happy we chose this community.

CSM is a magical place. I’m a long time visitor and I have seen how residents blossom and thrive at Charlotte. There is a welcoming feeling from the time you walk through the front door and everyone is always included. The staff and residents are friendly and kind. They truly care. The management team goes above and beyond to make sure residents are safe, happy and LOVED.

This facility is the nicest around --it's beautiful, clean and they have the BEST staff --caring, helpful they truly LOVE their residents. The activities they provide alone are exceptional--always something going on

My cousin is living at Arden Courts of Fair Oaks. Every time I come to see her she is well put together and seems very content. I have gotten familiar with the caregivers, and they let me know how she has been doing. The community is clean and does not have a smell. The staff all greet you with a "hello" and a smile.

I visited my friend who is a resident here for 2 days. Overall, the place is warm, clean, and comfortable. I live out of state so I am comforted knowing that my friend is getting well taken care of. Anyone that needs to place a friend or family member in memory care should put this place at the top of their list.