ProMedica Senior Care

I would rate these all a 5. Our experience there has been nothing but exceptional. Keep in mind my mother in law is very mobile just doesn't remember anything. Whenever I see her with the activities she is always smiling and participating

So far we are very pleased. The staff is awesome. They are courteous, respectful and caring to residents as well as family. The black uniforms are classy and present a very professional appearance. The rooms are larger than other places we toured and have been updated. The food I have seen served looked like good portions and had an attractive appearance. I like that each individual wing is served in a small dining room and kitchen for residents of only that wing with several caregivers in attendance. It is intimate dining with individual attention instead of one large dining room. The facility is very clean and attractive and secure. Visitors sign in and out and enter through three sets of 3 doors. My husband is receiving a higher level of concern and care than the previous facility offered. Their calendar has a full schedule of activities; however, I usually visit on Sundays and have not observed any activities. Residents are lined up in chairs in front of the TV like a movie theatre and there are no activities going on. They are served a snack in the afternoon. The only thing I am not pleased with is the large rate increase after only one month of residence.

The first memory care my father in law was in kicked him out and left him in the hospital. Arden Court helped transfer care quickly and responsible transferred. Questions were answered in a timely manor and they divulged pertinent information.

Staff is always kind and patient with the residents and family. The rooms are adequate. Activities are plentiful and varied. The food looks appetizing and plentiful. I am very pleased with my husband's care .

Room size is good for 1 person. No kitchenette. Small refrigerator is allowed. I would prefer more caregivers & activities or age-appropriate music, especially after supper. Food is well prepared & served. Some food, such as large entrees, should be cut into bite-size pieces, before serving.

Room size is great- maybe even a little too big but it's great for someone in a wheelchair. Staff is really wonderful- my dad has severe hearing loss and it's very hard to communicate with him but the staff goes the extra mile. The care is outstanding truly. I am actually taking a vacation next week and have zero anxiety about leaving him in their care.

The residents all have their own private room, closet, dresser, bedside table and bathroom. Its a small room but at least its not shared. Food is average. Activities are lively and fantastic, 2 hours every morning and afternoon. The nurses are wonderful and so are the cnas, who know them well.

Staff/care: Excellent! They really care about the residents. Activities: fun they engage the residents. Food: nice variety. Room is small but nice. My sister in law shares a room with another resident. There is a curtain up as a divider. Place is very clean.

It presents as a warm and welcoming center beginning at the front door. Refreshments are located in the front foyer. The receptionist must buzz you into center, where you sign in and out. The main greeting and activities room is well arranged with 4 wings and a courtyard for residents. Always clean. Caretakers were respectful and greeted each person with dignity. Each wing had its own dining room with table cloth and real dinnerware. Assistance was given to my husband as he continued his decline. Transportation was provided for medical appts. Veteran's Day activities co- ordinated with the school across the street. Family invited each month to meet with department heads to discuss issues for betterment of their services. The other issue I had was with their billing, told they were switching to a new software.

The hall carpet in the common areas needs to be cleaned or replaced with a more appropriate color. Otherwise all other areas I toured looked great.

The staff is amazing. I am extremely pleased with the care he receives. I was, however, very disappointed that [Name Removed] is no longer there. He was the primary reason for my decision.

We toured four facilities that were not private and Arden Courts was our favorite among the four. Your facility was bright, cheerful and welcoming. We liked the idea of the facility being divided into four areas based on cognitive state. We were also impressed by the ratio of patient to caregiver. Your facility ranked second on our total list close behind one of the private facilities that we had also toured.

The team is fabulous. Everyone makes you feel at home. The only thing I'd improve on is they need new carpeting (or a good cleaning)...it's a bit stinky there.

Menu seems ok but I've not witnessed a meal. Staff is very attentive and friendly. You can tell they're invested in keeping residents happy and truly getting to know them. Very well maintained, security is very good, and communication has been excellent so far. It is expensive but you get what you pay for. Room is pretty standard but that is intentional because they want residents out and engaging.

Everything was great I didn't have any complaints I didn't see any faults and anything the people were great everybody took care of me whenever I needed the hospice people were phenomenal

I can't say enough nice things about Auberge. There wasn't a single person there that didn't seem like they truly cared and they were so good with Mom. Everybody from the staff to the administration gave me a sense that my mother was safe. It was clean, organized, and overall just a good experience.

Clean, attention to patients, well maintained back yard for walking. I would recommend to others

5 for all except for food, and not that there were any issues but my brother in his 14 days there didn't much, so I don't really have any experience with food. My greatest interactions were with the administrative staff, and on your 1-5 scale I would give all of them a 10+. They were absolutely great to work with and went far beyond what I could have hoped for to make the complex transition from Arlington, VA, to Winter Springs.

In her few days there she and I were impressed with the activities and care for the tenants. I would recommend it

[name removed] was very kind, considerate and welcoming. The staff was amazing!!! Everyone was very informative and answered all of our questions and concerns.