ProMedica Senior Care

My grandfather lives here and I am here with my dad. The executive director asked if i would give the Auberge a review and I said I would be happy to. My grandfather has been living here for almost a year and likes it very much, we all do. The caregivers are awesome and the food is good too! My dad likes to sit outside so we pretty much spend all our time out here. I would recommend this community to anyone.

It's a good place well run and friendly. I would recommend for sure.

Arden Courts is a wonderful place to consider for your loved ones. During my tour, I witnessed residents who were engaged, happy, and well cared for. The community has a cozy, home-like environment, yet offers plenty of space for residents to walk around and enjoy their freedom to roam safely. I was especially impressed by the 24-hour on-site nursing care, private rooms, a wide variety of activities, and the large, secure outdoor space. Arden Courts truly feels like a supportive and enriching environment for those who need memory care. If my mother hadn’t moved out of state, I wouldn’t have hesitated to move her into Arden Courts. Hands down, it stood out as an exceptional option.

I can’t say enough wonderful things about Auberge. From the moment we walked in, we felt welcomed and reassured. The staff is incredibly compassionate, patient, and attentive—they truly treat residents like family. The environment is warm, safe, and thoughtfully designed for those with memory needs, which gave us such peace of mind We are so grateful to have found Auberge. Knowing our loved one is in such capable and caring hands makes all the difference. I highly recommend this community to any family looking for exceptional memory care.

My loved one has been a part of the community for a while now and there isn’t enough words to describe the amazing job they do. Simply lovely! I can go home and have a peace of mind that my loved one is being taken care of and if I have any issues, I can reach out to management and they resolve it

You can feel safe knowing your loved one is here and being taken care of. The staff makes everything feel homey as well as offering only the top specialized care. Staff is responsive and willing to help.

This memory care community is a great place for the elderly. It smells good, staff is caring, and it is a unique place for our population with dementia. I toured couple of weeks ago, and it is definitely a place I would recommend and put your loved one!

This community has an excellent new director, she is responsive, very caring , knows all her residents. She is making a lot of positive changes! I have been to other communities, and this Arden Courts is definitely special

I was really impressed by the great atmosphere and care provided to the residents. The staff seem genuinely compassionate and patient showing they care about the people there. Every interaction I saw between staff and residents was respectful. The community is also clean and well-kept making it feel very welcoming and like home. Overall, Arden Courts seems like a great place and that their residents are in good hands.

When I first came to the building everyone had a smile on their face and welcomed me. During my interview they did a wonderful job explaining the job and giving me a tour. The place was also very clean and smelled good.

Working here i have learned so much. Everyone is willing to help and answer all my questions. Very kind to the residents and family. Understanding, caring, open minded to change. This is a wonderful place to work

My father has been a resident of Arden Courts Richmond since early [date removed]. He had got to the point we were no longer able to take care of him at home. He became very aggressive, especially verbally. I never thought he would get to the point we would need to move him to a facility, but it did. He needed help we were not qualified to give him. Now Arden Courts has become home to him and a second home to me. The staff there is so friendly and caring. My father is well taken care of. I sleep a lot better at night now, knowing he is safe and well taken care of. It has also taken a lot of stress off me. I highly recommend Arden Courts Richmond.

My husband had dietary restrictions which were recognized and followed by all those who dealt with meals and snacks. He required extra attention to toileting needs which were managed by staff as required. The activities he could attend were appropriate to his interests. In general the overall care was excellent. The staff was always patient and met his needs with care and knowledge.

I visit often to see my neighbor who has now lived here for 11 months. She seems to be doing better here than in her home. I am glad people are taking good care of her and the caregivers seem very kind. So far so good.

Spending time with my friend here is never dull. We often join in on the activities together, or simply relax outside in the garden courtyard. The staff are incredibly friendly and make visitors feel right at home. They always make a point to say hello, and you can tell they genuinely care about creating a positive experience for everyone—residents and guests alike. I leave every visit with a full heart.

The staff also do a fantastic job communicating with families. They're always approachable, quick to respond, and willing to take the time to explain things or just listen. That kind of support and transparency has made this journey so much easier for me and my family. Knowing my mom is in a place where she is not only safe, but genuinely cared for and valued, brings a sense of peace I can’t fully put into words. I’m so grateful to everyone at the Auberge for the love and dedication they show every day.

I wrote It Works in the title because this is the third place my mom has lived and none of them worked. The Auberge runs like a well oiled machine. All meals, daily activities, all run like clockwork, we are very happy!

I want to say I like the new management much better than the last. The executive director is engaged and always out with my dad when i come to see him. I like that all the staff are involved in everything, all day long, whether it be lunch service or an activity or going outside to hang out, everyone is involved and no one is shy, everyone is talking and making sure all are having a good time, that makes my dad and i very happy.

In any facility, working with the staff is the best way to get the best situation for your loved one. Arden Court is very good at working with the families

I have been visiting my friend here every week for almost two years. When i visit we usually arrange flowers or I help her set the tables for lunch, otherwise we sit outside and and chat or just sit and watch the busy people walk around. I like it here because I know my friend is being taken care of and in great health. I have recommended the Auberge to a neighbor of mine and she's considering it for her husband. Thanks to the staff for always supplying flowers!