ProMedica Senior Care

1. Overall experience = 5 From the tour last year, to signing the papers, to moving mom in (in a rush!), to the food, the activities, and the caregivers, The Auberge gets an A+ from me. My mom has settled in well, and I can tell that she felt safe and knew she would be taken care of withing the first two weeks of being there. 2. Cleanliness = 4 In general, the facility is always very clean. The dining room is sometimes a little messy, but that's to be understood, depending on when I'm there. If it's right after lunch, I would expect it to be a bit messy after mealtime. But I've never felt like it's "dirty" just crumbs and whatnot. The carpets in the hallway have definitely seen better days and it's obvious that there have been "accidents." But, The Auberge is getting a little updating right now, and they're putting in wood floors, which I know will help with this tremendously. 3. Friendliness of Staff = 5 I love [name removed] . She's always so kind and upbeat in person and on the phone. There's been a lot of change in the last year, but I really like Linsey and think she's doing an excellent job as the new director. I love [name removed] and have had a couple of really nice personal conversations with her. Who doesn't love [name removed] ??? He's so great. I love his persistence in getting my mom to participate in activities, and I appreciate all of offerings both in the facility and outside. There's only been one person that I have not enjoyed interacting with, but I'm not sure she's even still there. 4. Quality of Care = 5 The nursing staff there is top notch and I appreciate that I get phone calls letting me know if something has happened or if mom is not feeling well. I also really like [name removed] , who seems to be a primary caregiver for my mom. She genuinely seems to like my mom and treats her like family. She lets me know when mom is low on bathroom supplies and when she needs anything, like socks, etc. 5. Meals / Dining = 4 When mom first moved in there was an executive chef who made such amazing meals that I almost wished I lived there and could eat that food every day. That person left and I believe was replaced by someone that may have been working in the kitchen. The meals are not the same. I see a lot of the same meals over and over, and every time I see broccoli, it's overcooked. BUT that being said, I'm sure the residents don't remember the meals from day to day, and I see that mom eats most everything in front of her. 6. Activities = 5 My mom has only recently started to participate in more of the activities. I appreciate that there's always something special going on, whether they have a musician come into the facility, or take the residents out to look at Christmas lights in the neighborhood. And there are plenty of regular activities like Bingo, etc. 7. Value for Cost = 4 Obviously, I wish it were a little bit less expensive, but I don't think The Auberge is really any more expensive than other facilities, plus I believe "you get what you pay for." And I'm more than happy to pay the cost to keep my mom happy, healthy, active, and safe. I love The Auberge, because The Auberge loves my mom. She is very well cared-for, and I know that she is safe. The Auberge provides activities and support that I would not be able to do at home. I feel that the staff truly treats her like a family member. The facility is clean, easy for mom to navigate, and I like that they have the residents help to decorate for holidays throughout the year. I know without a doubt that my mom is in the best place. The Auberge is worth every penny.

Arden Courts in San Antonio, TX has been a lifesaver! My mother has been living with my husband and I for one year. Being a caregiver to a person with Dementia has been the most challenging task I have ever faced. I met the activity director at Arden Courts of Dementia friendly events around town. Knowing someone before placing my mother at location for care has made the transition so much easier. I am blessed to have found a place I know my mother will be cared for. Arden Courts has helped tremendously in a time of need.

We are putting my mother in law in here and thought this place was terrific! We can't say enough great things about this place. I have been through this with both my parents and I have got to say that this place is more wonderful then other places! We are very excited for her to join this community! The staff knows everyone by name and they were very eager to help us and her. We know she will have a long happy life here!

I have been very impressed by the high level of excellence of the Arden Courts facility. A few years back, I had a family member in a different memory care facility that I found quite satisfactory. However, I discovered a whole new level of quality with the Arden Courts facility and staff. In my opinion, the facility is well-conceived, beautiful, clean, and very comfortable for my loved one. More importantly, however, is the level and types of care--very attentive staff, skilled nursing onsite 24/7, the expertise and resources available to provide focused dementia care. Most importantly for me, though, is the truly compassionate care I witness consistently. This is very important to me and I feel makes a big difference for my loved one. I would highly recommend this place for anyone who wants their loved one in the capable hands of the best facility in the business!

The search for memory care for mom was overwhelming until I got a recommendation from a friend whose husband was in memory care at Arden Courts of silver spring. I scheduled a tour and was very impressed. I found a very well maintained place with the right level of care and attention for my mom. She was a resident there for over 2 years and was very content and comfortable. I spend a lot of time there with mom and found the staff very attentive to all residents. They knew the independent needs each resident and treated all with compassion and excellent care. I Don’t have a negative word to say about the AC TEAM. A Special thanks to RN [name removed] for her continued caring support for mom . She knew each resident personally, their needs, and their character and handled them all with amazing patience, love and care. Also standing out with great compassion and attention to each resident was [name removed] who handled all community activities and engaged everyone in games and activities daily.

I had a wonderful experience visiting Charlotte Stephenson Manor. The staff were very friendly and introduced themselves. The menu looked great and residents were engaged in a serious bingo game! This is where I would like to go, when my husband and I are ready.

My grandmothers best friend stayed at Charlotte Stephenson. All the staff are friendly and knowledgeable. The facility is clean and neat, always decorated for the holidays. Activity staff is always doing some fun activity. Residents all seem happy.

My aunt just moved in the staff and management. I am impressed with the exceptional community my aunt has joined. Thanks to the professional welcoming and knowledgeable staff and staff and management. As a memory care community Arden Court excels. Kudos to the entire staff. Ingrid expertise was instrumental in the decision to choose Arden and court and easy one.

I have lived at Lely Palms for three months in a one bedroom apartment. I am very happy with everything from the size of my apartment to the public rooms and the staff who are very friendly and helpful. The food is excellent and offers a great menu with many choices daily. Many activities are also offered daily. I especially want to mention my sales representative [name removed] who made my transition go smoothly. She has a dynamic personality and. Continues to check on me from time to time. I feel that I am part of a village community! Patricia Noon and my dog Luvy ten stars from me????????????????????

As a new resident, I appreciate the extra time and effort the staff have given me to help me feel comfortable. They’ve gone above and beyond to make me feel at home. The food and activities are nice, as well!

All the people that I met that worked there. The price and that the price was fixed for duration. I would highly recommend it. Everyone that works there is very kind people.

They were the only place that accepted him so we had no choice. That said, we are happy with his care. It was a good experience.

Promedica at Arden Courts was a godsend for our family. They treated my sister with early onset Alzheimer’s like a queen. They worked with her where she was in her mind. They allowed her all the freedom they could. My sister was not easy. She crawled around, slept and ate on the floor. And that is what she wanted to do and that respected her wish’s and mine. I can’t say enough about the love and respect they showed my sister.

I would tell a friend I'm happy with Dad's experience. I didn't have to worry about him and they communicate with me in a timely fashion day and night about issues that arise.

I would like to thank all who are involved in helping me and my wife enjoy the different programs at Arden Courts. They are so nice to attend, and I enjoy seeing my wife enjoying her favorite things again. It's been so long. These events will last in my memory forever! I was able to enjoy a cup of coffee with my wife early in the morning while she looked out the window pointing at the beautiful scenery. I would like to again thank all of the staff for the great times I can have with her while she is in their care.

I'd give them all 5's. Mom seems happy there. Management keeps you informed of activities and invites family to participate in some of the social events. Myself, fighting cancer, I am limited on visits I can make and they help me feel at ease by providing regular updates on Mom's health and challenges. I do make unannounced visits and am pleased with her room's cleanliness and Mom's appearance. The residents village pods always have an associate present and they are attentive and friendly.

My family member was the happiest he had been in years after we moved him in. The have a very large military men population which is great. They have programs just for them which is very refreshing.as most places don't have many men related activities.

My son-in-law works at Arden Courts of Sarasota. I have toured the community and must say it is cozy, warm and inviting. I told him that if a community is ever needed to provide care for me, I would not mind living at Arden Courts. It just felt right.

Love Arden Courts. Excellent care and communication for residents/family. Arden Courts is specifically designed for dementia residents. The nursing care is excellent. The entire team is wonderful when working with residents.

My family and I are incredibly grateful for the care and support my mother receives at Arden Courts of Fair Oaks. The staff here is compassionate, attentive, and genuinely dedicated to the well-being of each resident. They provide thoughtful updates on my mom's progress, and it’s clear they work hard to ensure she feels comfortable and engaged. When I visit, I see how happy and at ease my mother is—she’s always excited to show me around, and I know she feels proud of her surroundings. The management team has created a warm, caring environment that feels like a true home. We feel so fortunate to have our mother in such good hands at Arden Courts of Fair Oaks. Thank you to the entire team for all that you do!