ProMedica Senior Care

Staff is, for the most part, very dedicated, highly competent, friendly, and sensitive to the residents and family. Of course, there are always a few exceptions, but they are rare. Activities are plentiful and relevant to most residents but my wife is not a willing participant in groups. There could be more opportunities for individual activities

This memory care community provides a truly welcoming and supportive environment. The staff are kind, attentive, and patient, treating residents with dignity and respect. The setting feels safe and comfortable, with thoughtful activities that keep residents engaged. Families can feel at ease knowing their loved ones are well cared for in such a compassionate place.

Our family has been very pleased with this small memory care community. The intimate size makes it feel warm and personal, and staff members know each resident by name and treat them like family. The environment is calm, safe, and thoughtfully designed for those with memory challenges. We appreciate the open communication, individualized attention, and the genuine kindness shown to our loved one. While it’s not a large facility with every amenity, the close-knit atmosphere and quality of care make it an excellent choice for families looking for a more personal touch.

My brother and I are very happy with this community. Mom has been here for almost 2 years and likes the staff very much. She likes to sing and also plays trivia each day. She said the piano playing has been great and enjoys the crafts and snacks. We are pleased and happy we moved her here.

I will say this, my dad was here for three years and now my mom is here and I wouldn't trust their care with anyone else in the world, my sisters both agree and we also agree the staff here do a better job than we ever could. I very much appreciate the size of each home so when we call and ask about mom, we know she is within 10 feet of the phone being answered and we know whats going on up to the minute. We are so happy and the staff should be proud, its also nice that so many nurses and caregivers have been here for over 10 years so that speaks volumes.

My sister is a highly educated professional and about five or so years ago, she started showing some symptoms of d it disorientation leaving her home in the middle of the night, walking on Galsted bc and 102nd St., asking people to take her home. One evening, one of her neighbors saw her and picked her up bc and took her home. He saw me by her house and told me what had happened! I spoke with one of my church members and found out about Arden Courts and I contacted them, spojke with the intake person and the rest is history!

I highly recommend this facility. We love it here for our dad. The caregivers are amazing as well. The whole community is beautiful. The caregivers take their time with our dad and he love his new home.

I enjoy visiting my mom every weekend. The staff must help her eat and they seem so patient, more than i ever was. Two of the staff also sing to her when they are helping her eat and this is one thing we told them when she moved in, that she used to sing and loves to hear people sing. I honestly thought nothing like this would ever happen and i see her smile when we walk in, she is smiling at the caregivers singing to her.

Very nice staff and yes we would absolutely recommend Arden Courts to other families based on the experience so far.

Staff kind, caring, responsive, and pleasant, from Nurses to aides to housekeepers, and dietary. Snacks, substitute meals, late meals, food preferences all provided. Independent eating encouraged but feeding assistance always available. Activities offered and encouraged. Attempts made to include all participation abilities. Administrators are visible and interact daily with residents Addressing them by name. They are responsive to inquiries and helpful with info and problem solving.

This is a beautiful place, the garden is lovely and the putting green is great! Staff is friendly and attentive! It smells great and clean! The people living there seem to have a great time and truly enjoy themselves

The layout of the facility was well designed. Adequate space for residents to do activities and be comfortable in the facility. Facility is clean and the staff was very helpful. Very friendly people who were kind to me.

I love the four cottage layout of the facility. So many places are one giant building it was refreshing to see a different option. The staff was very friendly. I happen to come at meal Time and the meals look very appetizing. I also found the grounds to be very attractive. Overall I think this would be an excellent choice.

My experience was good, very straight forward and everyone was welcoming and kind. Very helpful as well I learned a lot from going to orientation. The staff are overall nice and wonderful people to be around.

Staff cares, activities are fun and food is excellent, my mom has no complaints. They brought in 3 tiny service dogs yesterday and I swear I never saw mom smile so long, she didn’t want them to leave, the dogs were so kind and they come every month.

The Auberge at Lake Zurich is very home-like with four cottages which are clean and well maintained, newly refreshed. The staff genuinely care about the residents and the food is just like home cooking. Residents are often walking within the gated community with monitored security cameras to assist with safety. Activities are offered throughout the day and residents are encouraged to socialize outside when the weather is nice. I would feel very confident having my loved ones live in this community.

My mom has been here for 2 years and for the last 3 months they are now under new management, Evergreen. I was so grateful when i met the new executive director, his name is [name removed] and he is making it fun again. He lives 5 minutes away from me and my husband and we connected immediately. The caregivers are very good and I know there was a bad apple here and [name removed] helped usher her out, thank you! The food and care are excellent and we are pleased overall with everything. My mom can fold napkins and does so daily now, she also does trivia each morning and sit and stretch so she is as active as they come.

My dad lives here and him and I are sitting here having a root beer float! We are very happy with the care, the staff, [name removed] was wonderful helping us with this transition and [name removed] the Executive Director is always sitting my dad and his friends chatting about the Bears or Beer, it really has been great here. The food is also very good, far better than expected.

The food is great! The staff is always smiling and so helpful, my mom absolutely loves her cottage and the caregivers and staff that she sees every day. We are very happy we chose The Auberge because its small and there is so much 1-on-1.

Moved mom in last year and everything about this experience far exceeded what myself and my family were expecting. This was an excruciating decision to move mom to a memory care community and thank his we did, I honestly think she is better today than when she was at home so thank you all so much for what you have done for mom.