ProMedica Senior Care

Very friendly staff and my Mom seems to be content here.

Community is great! very welcoming and bright. Great nursing staff too! Staff is always smiling and helpful to residents and families when needed. Activity room is filled with residents enjoying an activity.

Arden Courts of Pikesville provides a supportive environment for those living with Alzheimer’s and other forms of Dementia. The nurses, caregivers and staff are friendly, caring and courteous. The activities are engaging and the food is great.

My heart is at ease knowing my dad is well taken care of at Arden Courts Kensington. Sheila went above and beyond to help us get him settled, and all the staff treat him with dignity and respect. I love that I can always find him participating in the day’s activities. Overall, I feel really lucky to have found this place!

Love is what you feel walking in the door. Smiling happy Residents is what you see. Compassionate answers to questions is what you hear. The Alzheimer's support groups at Arden Courts are very informative and answer all questions compassionately.

The facility is great, well staffed, clean, and the staff is friendly and patient. I would recommend it to anyone looking. I would also like to say that [name removed] their Executive Director, moved fast (as far as assessment, paperwork, approval) when my situation was dire and called for it.

This is a great facility that is well maintained, but the best thing about this place is the staff. They are great. They treat the residents like family. You can’t ask for more than that. I would recommend this place to anyone.

I have been visiting my friend for 2 years, she has dementia and I am grateful she still knows where she is and that she is at the Auberge. I am very happy with the staff, so much so that I sent my nephew a link to the server position they need to fill. Everyone is so friendly and supportive and this has been a great decision getting her to live here.

The simplest way I can review Hollis is to say she is a true professional and trustworthy. I have not had direct experience with Arden Courts, but I have toured the facility and it looks like a place I would like if, I or a loved one, needed memory care. And, if Hollis works there, I trust that it's a great place for your loved ones too.

Our mom loves life at the Auberge. She feels at home. As her care needs have changed, she continues to receive excellent, skilled and loving support from all of the staff. We are so grateful for this beautiful home for our mom!

I had been worried about moving mum into a memory care facility. I have been so pleasantly surprised about how positive our experience has been at Arden Courts. She gets better care here than she had been before we moved here when we were bringing in a private aid multiple times a day. The staff engage with her, ensure she is clean, encourage her to participate in activities and take meals in the dining room, and they really take the time to learn about her preferences and needs. The on-site physical therapist is a dream, interacting with and looking out for all the residents, whether or not they are her patients. When I walk around I often see a staff member hanging out with a table of residents after a mealtime engaging them in conversation or encouraging residents to participate in activities. The approach of having small neighborhoods in the facility works well, with residents becoming very familiar with each other and with the staff. It’s very familial, which is very healthy.

As a physician who regularly visits multiple memory care communities, I can confidently say that this community stands out in the best possible way. From the moment you walk through the doors, it's clear that this is more than just a facility — it's a true home for its residents. From a clinical perspective, communication with the care team is seamless. They’re proactive, well-informed, and always open to collaboration, which is crucial when managing complex medical needs in a memory care setting. It’s always a pleasure to visit this the Auberge — not only because of the high standards of care, but because the warmth and positivity here are genuinely uplifting. Families can rest assured knowing their loved ones are in excellent hands.

Everyone helped make the process as painless as possible. [name removed], [name removed], [name removed], [name removed] along with the entire staff acted as if they knew the hardship I was faced with. Everyone did their very best to make the transiting as smooth as possible! Everyone of the staff that I have had contact with have been phenomenal. The kitchen staff has assured that [name removed] meals are suitable for her. Regarding the food that is served; every meal that I have observed looks fresh, it is warm and prepared with care. [name removed] must surely agree, as she finishes every meal! Regarding daily activities; [name removed] really doesn't participate. I wish she would. My only suggestion at this early point is to perhaps arrange something more around an individual activity. I understand that is asking a lot. However up to now [name removed] does not participate and simply walks the floor. Occasionally during sleeping periods. She has not yet begun to "fit in" from my perspective. I thought it would work out more smoothly, but it has not...from my perspective! She has not accepted that this is her home. On every visit, she spends the time arguing with me, as to why can't we just go home together. To be frank, it makes it extremely difficult for me to visit. Frankly, I'm torn between leaving her in place and bringing her home and seek in home care. It tears my heart out every time I leave her.

Each week, I have the privilege of celebrating Mass with the residents—a moment that is both humbling and profoundly moving. The staff go out of their way to ensure that residents who wish to attend are brought to the service, often assisting them with kindness and care that speaks volumes about their commitment. Even those residents facing advanced stages of memory loss are treated with a gentleness that affirms their worth and humanity. Over time, I’ve gotten to know many of the residents and their families. What strikes me most is the warmth that exists here—not only from staff to residents, but among the residents themselves. There's a real sense of community, even in the face of cognitive challenges. Music, prayer, and simple human connection still reach deep places in the soul, and I see that truth lived out here every week. I’ve also observed how the staff maintain a high standard of professionalism while still engaging with people in a deeply personal way. They are attentive

I toured here a year ago and was not happy with what i saw. Today I retoured because friend of mine told me she just moved her husband in. I am so happy I did. I liked the new manager very much and he introduced me to the staff in his house(there are 4). Everyone was very engaged with the residents and that is exactly what I am looking for. I am watching my husband decline and its because there is a lack of engagement, I can only do so much. I was very happy with everything I saw and am looking forward to my husband moving in, I am hopeful.

My wife and I toured and liked the community very much. We met the executive director for 30 minutes who gave us the low down and then met [name removed] for the tour. My mom currently lives in another community and we want to move her here. I will give another review after 30 days but everything so far has been 5 stars, very pleased with what we saw and who we met.

I want to thank everyone at the Auberge for taking great care of my grandmother. She seems very happy and the staff was very nice to us when we visited this weekend. I liked that they celebrated Grandparents Day, that meant alot to my sister and I.

I am happy with Arden Courts. My husband is taken care of very well and if I am not satisfied with something, I speak to the administrator and the problem is taken care of right away, The staff is caring and helpful.

I visit my dear friend at the Auberge every week, and I can honestly say it’s become a highlight of my routine — not just for her, but for me too! The first thing you notice when you walk in is how welcoming and upbeat the staff are. They greet you like family, and you can tell they truly enjoy what they do. It makes such a difference. And let me just say — the food is amazing! I’ve stayed for lunch and even a few themed dinners, and I’m always impressed. It’s not institutional at all — we’re talking about fresh meals that feel homemade. My friend absolutely lights up at mealtimes. She raves about the soups! You can tell the dining experience is a big part of her day, and the team goes out of their way to make it feel special. It feels like home here — and that’s everything.

We were given a heartbreaking diagnosis for a family member over 3 years ago. We were able to care for our loved one but after 3 years it became apparent that a safe place was necessary. After visiting a number of facilities, we were convinced Arden Courts was the best choice. The Memory Care Advisor at the Farmington Facility was supportive, very professional and extremely responsive to the changes and concerns going on in our lives. This person is truly an asset to this facility and we all are so grateful that our loved is part of that community.