ProMedica Senior Care

My experience has been a 5 in all categories. For [name removed] situation, Arden Courts has done a very good job with our loved one.

I am writing to thank the staff at Arden Courts in Whippany for the excellent care my husband, [name removed] is receiving. The staff are amazing and he is receiving the best care. Last year my husband’s health began to deteriorate. He was hospitalized several times and had two surgeries. After each hospitalization he was admitted to a care facility to recover. I was aware of the facilities in my area and none of them could meet my expectations. The care left a lot to be desired. I brought him home after each stay. As time went on I realized that he needed more help than I could provide. I started to look at different providers since I was familiar with the different facilities. When I took the tour at Arden Courts I immediately knew this where my husband belonged. I liked the at home atmosphere. The staff were so friendly, they would interact with the residents, the facility was immaculate.

Mom moved to Arden Courts in Mar 2023 from an assisted living in NC. The difference in her is dramatic. Previously, she was anxious and frightened. Here, she is relaxed and cheerful. She has friends, a new boyfriend, and her oldest daughter close by. The staff is warm and capable. They took good care of her when she contracted covid last year. The food is tasty. She is getting good stimulation with activities. We were surprised by how lovely her recent artwork project was. The last thing to mention is the relative lack of staff turnover. In her previous situation, it seemed like the facility was understaffed and changing all the time. This is particularly upsetting for dementia patients for whom consistency is important. As much as anything else, this contributes to the quality of care.

We visited many memory care facilities before deciding on Arden Courts in Kensington, MD. For us, it's the smiles we receive from everyone from the lovely ladies at the front desk to the nursing staff to the care givers when we visit. They all seem to love our beautiful mother and she loves them back. Of course, none of us wanted this for our mom, but we know she is safe and well taken care of . . .which is really all we can hope for. We're so thankful for the staff at Arden Courts, Kensington.

Excellent administrator. Better than others I've checked out. Very caring for the patients.

We are very happy at Auberge. It is expensive, [amount removed] per month, but they have very good caregivers and enough caregivers per resident to keep them safe. Activities are spotty, but adequate to keep my wife engaged. Hygiene is very good.

Arden Courts is amazing. Their staff was kind, caring, and invested in my mother's care. I would recommend them and your services to anyone looking!

With the care services - no matter what facility family needs to be a participating advocate. With the meals and dining - all in all ok. Kitchen does great job on monthly menu. The dining is rushed for people with dementia & are not always helped on feeding. We would of course recommend this community to other families!

When it comes to the care services, the staff could spend more time with my loved one and their hygiene. With the meals, they do try and give our loved one some of their favorites. There could be more one on one activities.

It has been almost three weeks since [name removed] passed away but there is hardly a day that goes by when I don’t think of you, the people at Arden Courts. Why? Because you took such good care of my beloved husband. You were patient and kind, never mean or sarcastic. You tried to find activities to keep him engaged in life. You respected his worth as a human being with an incurable disease that could change his mood in an instant. You gave him love. You were also welcoming and comforting to me. Your cheerful hellos and smiles helped me enormously. Each time I came for a visit I didn’t know what to expect from [name removed]. I walked into the reception with apprehension and yes, sometimes fear. But you helped me meet those fears and spend treasured times with [name removed]. You were always available to answer questions. I am so impressed with the focus of your organization to provide outstanding care for people with memory loss. I hope your model will continue to expand to many other states.

My husband passed away on [date removed]. If I had to use only 1 word to describe my experience with Arden Courts, that word would be wonderful. The longevity of their employees speaks volumes- employees there work together; the atmosphere is calm and thoughtful; the family of the resident is important and is always kept advised; their activities are impressive and engaging and kindness, compassion and helpfulness seem to be their way of life.

5 across the board. My dad recently passed, [date removed] and the care he received over the past 18 months was fantastic. I could tell each member of the staff built a rapport with my dad in their own way. I have no complaints of how the Auberge of Cedar Park cared for my dad during his stay there.

My mother had been at another facility and our family was not happy with her care. My brother and I visited Arden Court and immediately saw the kindness and care that all resident were receiving also the information we were given by [name removed] was incredible. 3 months later we couldn’t be more happy, activities are great every staff member is kind and helpful. Great move for my mom

Both of my parents reside at Arden Court. It has been a blessing being able to keep them safe and together. Our family toured several facilities in the search for help when keeping them at home was no longer feasible. Arden court was welcoming and beautiful with plenty of space for them to walk around and be active without worrying about their safety. The staff and caregivers are attentive and kind and treat my parents like family.

Top notch. Totally professional. Extremely responsive.

My experience here has been very great, been coming here for seven years and everyone of them has been amazing. Love the people and lovely staff members are great. Love this place.

My mom lived at Arden Courts for 9 years. She was always well cared for and we felt welcomed and at home there.

Arden Courts of Annandale is the best place for my Mom. I would recommend Arden Courts Annandale to anyone looking for a memory care facility for their loved one(s). They meet the residents where they are. Staff is hands on and cares about the residents. Knows everyone by name. My Mom is not a morning person and they don't force her to get up to have breakfast at 8 but when she gets up they make sure she gets something to eat. Staff also listens to what family members have to say or what's on their minds. I am very happy with the care my Mom is getting. I've seen the care the other residents are getting and they seem to be happy.

Best community I have toured. Clean and happy residents and staff. Can tell they care about the people there and have dementia experience and knowledge. If you are looking for a memory care community - you need to tour this one.

Our loved one is currently a resident at Arden Courts in Sterling Heights and the experience has been great for him so far. The staff is great. The cleanliness is great and the meals are great. We love Arden Courts, it is a very great place for our loved one!