ProMedica Senior Care

My father himself regards Arden Courts very favorably. He has said many times without being prompted that "the ladies are very nice, the food is good, the place is clean and I'm sleeping well." This of course, is music to my ears. I will add that I find the staff to be very friendly and supportive of the residents. My father hasn't participated my yet -- more encouragement would be welcome and even providing the monthly schedule to him would be helpful.

I toured with Arden Courts in South Holland and it was an extremely nice facility, but unfortunately it is just too expensive for what my friend was going to be able to afford for herself.

Overall, I am very happy with warmth of the community, the executive director and just the overall vibe of the facility. I am glad my loved ones are there! It's a small place and I feel that my loved ones are doing great there thanks to many wonderful staff. But institutional life has its downsides of course. Even high end, expensive memory care facilities should be better staffed, and there should be more staff training. That said, I think the overworked underpaid employees are by and large doing the very best that they can! I have become very fond of many of the caregivers working with my loved ones.

Our family had an in person tour with Arden Courts of ProMedica Memory Care and we found the staff members to be very friendly, and it seemed like there was a lot of activities for the residents to do.

Greenfield Estates is a good value, but like all places in these circumstances, you must be vigilant of your loved one. Overall it has been a good experience in a difficult situation.

My loved one does not like the food, it's too bland. They don't offer activities geared towards my loved one. Sometimes they don't follow through with ideas. They need to be more aware of the comings and goings of the residents. The staff is nice and they do their best but they need staff that is more attentive to the residents that may tend to wander around the facility.

The atmosphere is good, not depressing or hospital-like. Laundry can improve. Things do disappear from my loved ones room by other patients. The laundry can improve.

Very good experience. Good people working there, and the current management is investing in the community (new roof, cameras).

I want to add there are wonderful aides there that are employees of Arden Courts and then there are Agency people(temps)not so good. Did not feel the nursing staff was good, besides 1 or 2 people. Most were very indifferent to patients falling. Example: my mom fell, hit her head/eye area, nurse was called, looked at it and left. I had to ask the aide for an ice pack and I held it on my mom's eye. There was a lack of sympathy there. Another example was mom had a raging fever and when I got there in the morning she had been left that way all night with no treatment. The aides are supposed to check in on the patients but at night allot of the care was not good. Daytime was much better, some very quality people. Not enough aides per patient but I'm told that's a federal thing. Also there are no help I've fallen bracelets or necklaces and my mom did fall and lay by herself, I found her once, my dad found he once and another patients son found her once. So in summary they should legally HAVE to have a button to push for help at all times. Also top manager did not seem empathetic, and when she showed up after my mom died came across fake. I know nursing homes are not great and I was told by hospice that this was one of the best so.....what can I say. I also felt I needed to be there constantly unless certain aides were on duty.

My loved one enjoys the variety of the food options. There has been a recent price increase. The care during the day is better than the care at night. They need to be more aware of the caregivers on the night shift.

The community is one of the best places I have been too because the staff involvement with the patients.

The cleanliness and the warmth of this facility stood out to us. It was like a timeshare resort to feel at ease. I like that it was dementia specialized focusing on independence with safety. The staff was friendly and engaging. They had an activities director and she had lots of activities. Cleanliness was very good. I would definitely recommend them to family and friends.

Arden was my second choice.

Great friendly atmosphere.

The availability of staff and the attention they provide for suggestions or concerns that arise stand out to us at this facility. The medical physician is very knowledgeable and has elder care experience working with memory patients. Also the general staff provides individual attention and personalized care to the patients. The facility conducts monthly sessions for the families to be updated and learn about memory care and its various stages of the aging process. They are informative and allow family members to talk in a group setting about experiences and observations. I would recommend them to others, however everyone must understand that there is an initial adjustment period where the staff and families need to become familiar with each other. No one can be brought in and expect everything to be perfect on the first day.

I think this facility is pretty good. I don't have any issues with it at all. Communication with the family is great, they call often. The staff is friendly. Housekeeping is done often and it's always very clean. I would definitely recommend them to family and friends.

The Auberge was very good to my mom. No issues. She only stated there for less than a month and now she is with our family. Communication with the staff was good, they did a couple video walk throughs. I was there for a couple dinners and the other residents were attended well. We do think the cost is very high

This facility is good, but my main concern is the continued outside agency help. I know that's an issue everywhere, but I still don't care for it. It's hard to build rapport when you don't have the same consistent staff. And it's hard for the staff, also. They aren't able to get to know the residents and their personal needs. Some of the caregivers are great and others not so much. The move in process could not have been better, it went very smooth. Housekeeping is ok, but the facility is all carpet and that makes it harder. My loved one's room is very clean. The common areas are clean, but have a urine smell due to being carpet and accidents happening. I've spoken to the director about it as well. Communication with the family is ok. I will say, they can truly handle Alzheimer's patients here. To me, there's a huge difference between Memory Care and Alzheimer's care. It's hard to find a good fit for Alzheimer's, but they do a great job here. For that type of care, I would recommend them to family and friends.

We chose Arden Courts because I was told my wife needed a place specifically devoted to memory care and not a place that just had a memory care unit inside a larger facility. I had several consultant who recommended Arden Courts over other memory care facilities as well. I went out a couple of times and toured the facility and had a good interview with the director, I was favorably impressed. The director is very involved with what is going on, she is frequently out among the other residents and interacting with them and the staff. If anything is going on, she is the one who calls me to let me know. For example, they told me not to come visit the first week she was here and the director called me every day with an update on how she was doing. I would definitely recommend this facility to those looking for memory care.

My father was not there long. Arrived in May and passed away end of July. He did not thrive there but I don't believe his lack if thriving or passing was because of the place. The facilities were going through significant turnover during the short time there. A lot of this had to do with the global impacts of Covid on all healthcare facilities. However I think there may have also been some changeover at the corporate level that was impacting resources at the facility. Due to the turnover, a care conference with the family that usually happens after the resident has settled in didn't happen even though requested a couple of times. There were multiple times my father had accidents and was not changed timely which indicated to us his need for help finding a restroom was not being met. His bathroom was also not always cleaned timely. These were items we planned to bring up at the care conference for resolution but it did not occur. Based on the responsiveness of the staff when things were addressed w them, we felt that in time and the settling down of turnover, the issues we observed would have been resolved. The staff was trying hard to maintain a good experience for residents and families, so we believed the issues to circumstantial, resolvable and not an indicator of a systemic problem. Unfortunately, we were unable to ascertain whether our beliefs were accurate or if there was a systemic problem that we would have realized with more time