ProMedica Senior Care

Terrible management turnover. 4 managers is just over a year, each one less qualified than the one before them. Beautifully laid out facility but understaffed as well as having a group of caregivers with no compassion. There is a dangerous level of lack of supervision. My mother suffered fall after fall as a result. Her room and bathroom were not kept clean, nor was my mother kept clean until hospice got onboard. The food was standard institution fair , not even served warm. The director, who was present on the day my mother died, never left her office to greet me offer condolences. Don’t put a love one in this “warehouse”.

1 on all except the activities. However we took my dad out of the Arden courts community and I would not recommend at all !!!

The numbers say it all.

Our family felt the communication and professionalism was lacking tremendously . Needs Improvement. Meals were just ok . Witnessed employees engaging in heated discussions in front of visitors . Just not what families want to see or hear . Activities not really directed for someone with more advanced memory disease. Hope this helps someone who is looking .

They have a bad turnover of staff residents are not getting proper care. Management are not handling the problems as far as resident care. Caregivers are not very friendly get mad when you ask for help with loved ones. Do not recommend this facility.

Based on the experience we have had so far with Arden Courts, we can say that the facility would need to monitor the activities of the residents more closely in order to make it a better improvement/experience

If I could give a zero I would. Nothing we were promised actually happened. My father was only in Arden of Allentown 12 days. We never got a copy of our contract or receipt for the initial payment although I asked multiple times. We were told that someone would have eyes on him every 15 minutes around the clock and it would be documented - that did not happen. Numerous times we found other residents in his room, included one who was sound asleep in his bed. Also we were informed that a female resident was found in his room and was touching him in a sexual manner. We did not receive a phone call but found out when we arrived to visit. On our last visit we found him in a common area with about 10 other residents in front of a tv and anytime anyone got up to leave a staff member guided them back to their seat and then gave them a snack. On one occasion we saw my father had a large bruise on the inside of his upper arm that ran from his armpit area almost to his elbow. We showed it to the nurse and asked what happened. She acted surprised to see it and asked my father if he fell or what happened. #1 this is a memory care. Why would you think he would remember? # 2. The bruise was on the inside of his arm. How would that happen in a fall. It looked like someone grabbed his arm. #3 Why wasn't it documented? It obviously was not fresh at least a day or 2 old. If they are helping him dress and bath someone should have documented it.

Our experience was stressful . We feel the staff could use more training on the disease and proper ways to speak to the patients and families . Communication from management was poor . We expected more.

When I toured The Auberge at Naperville originally they were very kind and family oriented, but they were bought by another company and their care went downhill. There was one nurse, [name removed], who was kind, compassionate and skilled. The treatment by the rest of the staff was not good. They yelled at and berated some of the residents. They refused to work with us as our loved one's condition deteriorated. They wouldn't provide his medical records in a timely manner. It was a fiasco and I'm glad he's not there any longer.

My mother was assulted while at this facility and within a month she passed away. It has been very difficult to get any information about what happened to her. I do not recomend anyone sending a loved one here.

I would not recommend Arden Courts. My father nearly died in their care. They made many assurances to my family that they could properly care for him. He needed assistance with eating, drinking, dressing, and walking. They told us they could handle this. He wasn't there but a couple of weeks when they were insisting to drug him so he would be more cooperative. All it did was make him so out of it we could not even stir him awake. The family insisted they stop with any drugs, and they reluctantly had to do so. He was there for 3 months and lost 30 lbs and the ability to walk. He got so weak he was taken to the hospital with severe dehydration and was in kidney failure. He was in the hospital for 10 days, and it was touch and go. Doctors did not think he was going to make it. He did pull through, and we transferred him to another facility in west Palm Beach where he received the care he needed. He gained a little weight back, his coloring was so much better but he was not able to walk again. Unfortunately my dad passed away in November. I think Arden Courts just wanted another body in their facility and made assurances to us that they could not possibly handle. My father's health and physical well being deteriorated to such a high degree in the 3 months he was there. He didn't deserve to be treated like this. I would tell anyone to stay away from putting their loved ones in this facility.

Our loved one was a resident here at Arden Courts for a short while and it was a terrible and horrible experience and because of that we would not refer this community to any other families.

Not the outcome we hoped for. Poor communication. Abrupt and disengaged staff. Poor care . Poor quality meals . Our loved one declined quickly in the short time they were in this facility . Would not recommend .

I had to put my best friend here in Jan 2018, when it had good reputation. After the excellent executive director left following Covid, care went steadily downhill. Management has been extremely uncooperative and uncaring. The few excellent aides were overwhelmed. Nursing care was also overwhelmed. Eventually, a simple skin tear on the right leg was allowed to become systemic. One day I discovered the LEFT leg was very red. The next morning she was unconscious and she died four days later.

The administration is very very rude. They accused me of taking pictures of the log in book, when I was taking a photo of the event they were having as they never let me know they were having a "family thanksgiving" and [name removed] had to eat alone.. I was very very upset.. so I was taking a pic of their "sign" for the event.. they are just rude rude rude.. I told the gentleman to never speak to me when I walk into that place again! I moved her to a new facility. The only positive thing I can say about this place is that it's very clean. 9/10 of the everyday workers were super nice, it was just the administrative staff.

I would tell others that I had a significant problem with medication administration and things being given as ordered. I had to put my loved one in the hospital because breathing treatments were not given as they were supposed to be The place is divided into assisted living and memory care unit. My understanding was the cognitive ability of patients is supposed to be similar among the wards and that was not the case. If your parent can communicate, the spark program is being done and it is a great program, but the cognitive ability of residents are not comparable so not many people can participate. I would not recommend this facility to other families looking based off our experience.

They are very short staffed. My loved one fell and broke her hip yet no one even saw it happen. Either hire more staff or don't accept more patients than staffed to handle.

My score might increase. So far my father is still alive. I. The hospital due to COVID. Never had it u til now. Missed psych meds…here now. Home health nurse sent to wrong room In the beg. Blamed in HOME h nurse. They took her to the wrong room. Parent almost given lethal dose of wrong med. list is long. They need a better monitoring med system in place. Asap. The one in place is dangerous. We are locked in even tho we chose no memory care to avoid Lock Down!!! Severe Locked down facility . Most TV’s, fireplaces, speakers for music DO NOT work other than entrance family members see before signing papers. I’m praying changes are made bc my dad does love his neighbors and some of the caregivers. Needs more structure and accountability with MED TECHS AND DON!!!! Director of Nursing. If your parent needs a lot of meds and insulin I would research other facilities first. The cleanliness rating is for my dads room. The rest of the facility is very clean. But dads room is not.

Extremely disappointed in the care of my loved one and personal cleanliness. I would not recommend Arden Courts of Winter Springs to others looking into this facility. My loved one received inadequate care and there is a low staff to resident ratio.

The facility was very dirty and smelled like urine. A residents diaper was down by his shoes and the lady touring us just walked by and didn’t even try to tell staff this person needed assistance she just kept ok touring.