ProMedica Senior Care

What I would say about ARDEN CT Anderson is that the key full-time people are fabulous and the ongoing activities are what is keeping my Mom there. They have wonderful intentions but are understaffed. All the residents are memory care and the setup is wonderful for them. Some of the agency people seem to care but still seems to be a breakdown of communication sometimes and sometimes the agency people are not as motivated or as engaged with the residents to ensure ALL THE NEEDS ARE MET. FOR EXAMPLE: Most residents need help toileting and eating. There are not enough checks for those things. The full-time people and trainers are spread thin.. WONDERFUL PEOPLE it is CLEAN, secure and well maintained for residents not for visitors which is best.

Everyone at Arden Courts Northbrook is VERY caring. This facility is head and shoulders above [facility name removed] where my loved one was at previously. But, communication with psychiatrist about meds has been difficult.

It has been a good experience overall! There have been a couple of people who were not very attentive, but over the past couple months, it has gotten better. Overall, most people were very helpful transitioning my mother to assisted living. What stood out to me was that the facility was well taken care of (clean and didn't smell bad) and the director was wonderful in helping us with paperwork and answering all our questions. The amenities (salon, in house pcp, podiatry visits etc) also were also important as my mom cannot get around very well.

All staff members are caring and very helpful. Looking forward to more time in the nice courtyard as the weather allows as we moved dad in to Auberge in November.

They specialize in dementia care. Especially with patients with behavioral issues. Therefore, families should be prepared to possibly see behaviors that might be upsetting. However, if this is something you need for a loved one, they are experts in managing.. My loved one passed away in November, but we were very happy with the care he received at Arden Courts.

There is a beautiful, safe, and accessible outdoor space for the residents to use whenever the weather is suitable. Residential area is arranged in four pods, each with its own kitchen, dining, and living rooms. This provides for a more home-like feel than a facility with multiple floors and long hallways to navigate.

Our Father was welcomed into the facility by all of the staff. It is a very friendly and "home-like" environment. He feels comfortable and has stated several times how the kitchen staff "treats me like part of their family"

We have found management to be very responsive to our concerns regarding our mother. Mom has said that she finds the staff and everyone to be very nice and so do we. although I haven’t eaten a regular meal here, our mom has said she’s very happy with the food. Occasionally, I have seen a sandwich for dinner’s main course which I thought was not very appropriate for them and kind of hard to eat but other than that occasional occurrence, the meals seemed very well planned and mom seemed to like it. The nurses are very helpful with any concerns you may have with your loved ones health and are quick to notify the doctor if needed. Most of the activities provided seem to hold mom‘s interest and the staff is very helpful with the residents during these sessions. Sometimes the laundry gets mixed up with other residents but usually the staff can locate the lost clothes. We would definitely recommend you consider Arden Court if your loved one needs the memory care services that they provide

Everyone I've dealt with on the staff has been very friendly and responsive. They're quick to reach out and give me updates on things as needed.

I'm glad I chose Arden Courts for him. Because he was quiet and seemingly content, I think he was overlooked at times. Not mistreated just overlooked. Especially Sunday evenings when AC was extremely understaffed. I happened to be there a couple of times and it was a bit worrisome to watch what was and was not going on. I think the nurses and aides in the wing where he was located might not have been as professional as in the other wings. That was my impression. I walked to the other wings and didn't sense the turmoil I observed in Bill's wing. I didn't want to move him because the day nurses all knew and liked him. He seemed comfortable there!

Overall experience has been good. There were a few hiccups at the beginning, but got them ironed out.

Overall my mother in law was cared for. I was happy with the staff on the floor. Everyone at A Place for Mom has been helpful.

At times dining areas had new food stains on table or chairs and occasionally my moms bathroom has stains on floor/toilet/lid. The staff has been wonderful, no lacking of care ever seen.

I can not say enough about Arden Courts. They are one of the best facilities we have come across in a long time! From the moment we walked in the door, we were treated wonderful, like family. What a breath of fresh air from some of the other places we toured. The facility is very clean, neat, with an at-home atmosphere. The move in process was smooth and easy. [Name removed], from admissions, was such a pleasure to work with. She went above and beyond to help make a scary transition very easy. They all were so great at helping my grandmother adjust to her new home. The staff are always friendly and greet you whenever they see you. They do everything they can to accommodate us and make the process as non stressful as possible. Not only are the staff wonderful, the facility's amenities are top-notch, offering comfort, convenience and functionality. They even include family members in a lot of the events happening there. I just love this place and I am glad we made the right decision to move her here.

My mom was previously a resident at Arden Courts in Avon. She deteriorated quickly and passed away. They were great. Much nicer and more attentive than her previous facility. We were very happy with the care.

My loved one was a resident at this facility. It was a great place, just not the best fit for our needs. I would highly recommend this facility to others.

The facility is clean and there is not an odor present. The staff (Executive Director, Director of Health Services, Receptionist, most of the Nurses and Caregivers that provide direct care) have been great at communicating with a willingness to talk and answer questions as well as respond to concerns. I have seen compassion and a genuine interest in my loved one's wellbeing.

This is our first experience having to work with a facility for a parent. So nothing to compare to when evaluating, but can say we are very happy so far with what Arden Courts has done for our family as a place we feel that can give our mom the best of care and quality of life she can get at this stage of her disease. Did not rate 5. I'm sure the food is good but our mom's diet has been very limited.

The majority of the staff are polite and on top of things. I would definitely recommend Arden Courts in Geneva to others.

While there is some turnover with care givers, there always seems to be a veteran caregiver on staff to guide the newer ones. My mom is completely dependent on them for everything, and luckily she still has her sweet demeanor so they all take good care of her