ProMedica Senior Care

Our experience there has been generally great. Has it been perfect? No. But I can’t imagine any other facility doing a better job. My Mom who has Alzheimer’s has been there a little over 10 months. She might not say she likes it there but I can tell that she does. Everything from taking care of her personal needs, the meals and the activities had been very good. I know many people, including my wife and myself, thought we/ they could take care of their loved one the best. You can’t. My biggest suggestion, and this isn’t a criticism of Arden Court or any facility, is that you need to visit your loved on a regular basis. it’s not just for your benefit but it makes things easier for everyone involved

Came to Arden Courts from [removed] they started out ok and went downhill fast. Arden Courts has better staffing much better and more activity’s. Handle difficult situations better and respond and resolve problems. Nobody’s perfect but they do well with a very difficult situation.

The friendly atmosphere, the nursing staff are great, the aides really seem to get to know and care for the residents. I would Definitely recommend them to someone looking for memory care

We used them for respite. They charge more money depending on location. It costs [cost removed]more per day for the Palos location. Now that they know we can afford to pay the higher price, they never have availability at that less expensive location. It's a for profit industry, so I get it, but I still feel a bit manipulated. Also, they gave the wrong rolling walker last time.

The workers were wonderful. But they should have had a lock on his door when out. Personal hygiene products, Wipes, diapers disappeared constantly as well as clothing. Would probably recommend though.

It was a very nice facility, well kept and the administration and staff were very nice and helpful. I was comfortable with my husband being there as he needed 24 hour care. The particular care givers he had were fabulous and loved him and took good care of him. This is just me venting. Caregivers doing all the hard work are never paid enough for all they do. The rate went up 2 times in the 15 months my husband was there. One time 8 percent with only one months notice. Way more than the average they said when moving my husband in. All memory care facilities are costly and more than the average person can afford to privately pay.

The concept is wonderful, and the staff is friendly, communicates well . As always, the quality varies between individual caregivers, and some are better than others. I know my mother is safe and well looked after.

My mom improved because she was able to finally relax in a stress-free and caring environment. I know that the peaceful conditions at A.C. greatly Contributed to her improvement. Mom & I are now closer than we have ever been. Thank you.

Not every place is perfect for every resident or family. One size does not fit all. This facility offers good workshops and info on dementia for caregivers. The staff is also loving and caring. There is not a lot of faith-based support, however. My advice... keep shopping until it feels right for you and your loved one. The concept of Memory Care appealed to me, as opposed to straight nursing care. The residents are treated with dignity.

I liked the physical layout of the facility. I didn’t like how callously the many costs were presented on paper, and how long it took to complete the paperwork, despite how kind the staff was. I would recommend Arden Courts to someone who needs quality memory care for their loved one

I like the facility accept clothes, slippers, eyeglasses disappear. The sheets and comforter are never the ones I bought. I wish they would sweep and mop my dad's bedroom floors more frequently. I would recommend Arden Courts in Monroeville to other families looking.

What our family likes the most about Arden Courts is the caregivers and the food. Based on the experience we have had so far, we would definitely recommend this community to other families.

We moved mom to be closer to us. They were great with her but with dad passing and her dementia it was hard for her there. Staff was great food excellent.

Loved the place, everyone seemed very nice, was very thankful that they picked up on a broken hip within the first 34 days of being there, which was from a previous home, but was not happy that they wouldn't take him back after the hip was replaced. But kept the money that had been spent when he was only there four days.

My loved one passed away a day after moving in. I can tell you that the administration was friendly and helpful, especially after my wife's death. My experience with the care staff was limited. Some seemed very caring and friendly, others more distant and interested only in the TV. But hard to tell from just a couple of days. I do wish my wife's room had had a working call button, though it might not have made a difference.

Although the facility isn't the prettiest or updated, the care there is pretty good. The staff are kind and interested in the residents lives. They know them well, and have good communication with the families. I feel my mother is in good hands.

While our loved one was there she liked it and they were al great. We were very happy with them for the time that she was there.

[name removed] passed away last March. They were very caring and took great care of her. I feel that the close attention they give to their residents was amazing. One of the caretakers there treated mom as his own. Called her mama.

I feel like my mom is well taken care of. They do have trouble with staffing like any other place, but the regular people that work there are caring and loving.