ProMedica Senior Care

Their billing department just seemed a little unorganized, they billed us for something after we had already pain and couldn't explain what it was for. It was rectified and they were very professional about it. Other than that we were very happy with them. Their staff is SO compassionate and caring.

There are problems now and then with new aides but management is super, activities director is super and most aides are great. Head nurse goes above and beyond. [name removed], [name removed], [name removed] aide and [name removed] deserves a raise.

Great facility! Very cozy! I loved that they always had the residents involved in lots of activities.

The staff at Lely Palms is friendly and helpful. They go the extra mile to help me resolve any problem I might have.

Resident should have enough supplies like facial tissue and a bed savers. Needs more communications among care staff member.

My mom has been at Arden Care for almost a month and I am impressed with the quality of care she is receiving. The staff is caring and professional. I would definitely recommend this memory care unit for a loved one.

I’m is not good to writing English

The CNA are good they take care residents good and the place is clean and the place is clean. The place is big enough to work around. I like the way they do activities making them feel at home ,l like the way

Parent has been at residence for [date removed] Overall the care has been acceptable. Nice staff. Primary concern is the open Activities Director, many days seem unorganized. A schedule does not appear to be followed on many days. - Great administrative staff -- Andrew is excellent, diligent.

The ladies at the front desk were very friendly. The ladies in the studio art room were very lovely. The residents looked very happy to be there.

Arden Court is clean, with hard working and thoughtful staff. There are many activities for the residents, and the activity coordinator is friendly and very patient. I feel my mother is very safe and cared for. My only critique is that my mother's hygiene could use more frequent attention. However, when we've lived this out, the facility has made an effort to improve.

We picked them because of the proximity to our house, discussions with staff, condition of the facility. It's a place tailored and constructed for memory care.

Facility is well cared for, clean and very pleasant. Staff was friendly and seemed attentive when we visited. Unfortunately we lived out of state. My rating for the administration was based on the fact they were very attentive to our family while we were deciding on the facility and answered all the questions asked. After my sister and brother in law became residents the attentiveness seemed less important. Sometimes days went by before phone calls were returned. When they were returned they were apologetic. Difficult when you live far away from facility. Overall care was good. Overall the facility did a good job in the care of my family. I would offer a bit of advice if a family member does not live in the vicinity of the facility they might have trouble receiving updated information. Not sure how this can be improved just something they should be aware of.

My husband and I liked the set-up of the outer circular hallway and the simple furnished rooms. My mother lived there until she needed more care. What I didn't like was there never really seemed to be enough staff for these memory-impaired people during evening hours. The director refused to go to an outside agency when staff was low because it was too expensive. Even staff complained that staffing was low. I didn't like that Arden Courts was corporate owned.

The overall rating is good. Once the house nurse and the executive director left, there has not been any stability with the personnel.

They were the only places I checked out when advised that they had an opening...... visited and found the place nice and friendly. Also I thought the monthly fee was reasonable. I would recommend them.

We have been very happy with the experience at Auberge. Our only complaint is that they do not accept Medicaid. We will have to move my mother out of Auberge within a few months as we are running out of money. Auberge has been wonderful working with us regarding finances, but they don't have any Medicaid beds. I don't understand why memory care units don't. It's really very sad the way we (this country) handle our eldercare.

Overall satisfaction with Arden Courts Palos Heights. The facility could use more physical health- oriented recreational activities for residents.

The people are really nice and my aunt seems to feel safer and more comfortable there than [community name removed]. I think they are doing a great job in an inherently difficult environment.

We were disappointed that there was no oxygen mask available when her O2 level dropped Below 60, and then it was several days to get one that was correct for the machine.