ProMedica Senior Care

Very small rooms. No shower in the rooms. Neighborhood was cute. Nice outdoor walking area. Kitchen / dinning area nice. Staff not very friendly as we walked around.

Again, there are three different buildings where residents would need to be transferred for activities appropriate for their abilities. Also, this is a very expensive place. The livingroom was rather dark.

Overall it has been a fairly decent experience with Silverado Naperville. There have been a couple of small issues here and there, but the place is very nice and clean and the people there are super friendly.

We were only here for a very brief time. It was clean and the staff was friendly. We didn't have any concerns with that. It just wasn't a great fit for the needs we had. The one thing that has been a little frustrating is dealing with the financials. We still haven't gotten any of our money back. They seem to be taking a while to settle the money situation.

The facility is nice with residents of various levels. The outdoor path is very nice. I am not sure this is the best choice for my dad as he is not very social and gets easily overwhelmed with a lot of people. It appears to be a nice facility.

Silverado is huge, and it's absolutely gorgeous. They have every amenity you would ever want. However when I was there for the tour, I saw people in the dining room filling out applications, and I felt that was unprofessional. I also felt like they were strong-arming me. I had barely gotten back in my car and they were calling me wanting a decision.

Althea is wonderful. Warm, caring, knowledgable. Arden Courts isn't 'big' enough though.

Silverado-The Woodlands is a beautiful facility but costly. They offer a lot of activities but need more caregivers for the overall needs of their residents.

Things started off very positively with Silverado, however a few recent problems have soured the experience. The facility itself is beautiful, clean, and well kept, and the apartments are very nice looking. They have a lot of great amenities, the food is good, and I love that they have therapy dogs. Recently, however, we've had problems with the administrative and business side of things. It required multiple calls over a long period of time before we finally got the billing and insurance straightened out. A friend of my loved one invited her to go with their family on a trip to the fair, but my loved one was not allowed to go since the Silverado staff could not find my authorization for her to leave, despite me having sent it in multiple times. My loved one has also been struck more than once by another memory care resident, and the facilities response was to tell me that "These things happen", which is not an acceptable response at all.

Great place only one year old, but it was to far even though it was all expressway to get there and the cost was the highest we encountered. That is the first place I felt concerned about the cost.

I knew this community as Arden Courts. There were a couple of the staff that were really good and a few that weren’t. They’re expensive. They give you all these promises in the sales pitch, but that’s not what really happens. They had me hire a private caregivers to help him adjust so their care givers backed off and then he didn’t adjust. The activities weren’t good for my husband.

Arden Courts was definitely a nice place for those with serious dementia issues. Looking for a facility with more lively residents.

We toured this location when we were looking into options for my Mom. It was a nice looking place, and the staff were very friendly, but it just wouldn't have been a good fit for Mom. Mom likes to keep to herself, and this community seemed like one of their main focuses was on getting everyone to interact. They don't allow televisions in the rooms, and there weren't any single rooms available when we looked. I understand the value of that sort of program, but it wasn't something my Mom would have been comfortable with.

This is strictly an Alzheimers community. It was tiny, very small. Essentially all they had was a living room and the clients rooms. If we were just looking at money this place didn't have an admission fee and their price included everything, even the supplies. But it was just way too small.

I like the kitchen in the main cottage, although there was an odor when you first walk in. Don't like the fact that the cottages are not attached. Would have to bundle up in the winter to attend an event in the main cottage. There was not an odor in the Supportive cottage--this may have been the better looking out of all of the 'supportive' facilities--perhaps because it was a middle-level cottage (like a Terrace level from Sunrise). There is another cottage for lower-functioning residents. I think I liked the rooms here the best.

Staff did a great job of showing me around and explaining their services. I thought it was a nice place for my mom, but not for both my parents.

Have talked to them and they do not accept Medicaid.

I toured Arden Courts of Glen Ellyn and I didn't care for it at all. I didn't see any of the residents as we walked through the halls. I had no idea how the staff interacted with them.

Part of the overall experience is due to covid - It was difficult to speak with the nurses over the phone because they did not speak very fluent English. It is a one story building, our loved one had a private room, but we were confused on why we could not go on the outside and speak through the window to our loved one. Due to covid we do not know that our loved one received the best care they provided, because we were never able to go in and check to see the kind of care.

Frontier Management LLC / Auberge bought out Silverado in June 2019. We were SO HAPPY with my mothers exceptional, compassionate care when it was run by Silverado. Unfortunately the new west coast company owners are not at all the hands-on, family oriented facility it once was. It now seems more like so many other large corporations, a money maker, at all costs. It is evident in the new up charging for many things that were once included, cutbacks of resident activities and outings, feedback from unhappy diminishing caregivers and staff. We are really sad to lose what was once a truly amazing, happy place...