ProMedica Senior Care

The staff is friendly and welcoming, and there are plenty of activities for the residents. For those who are more alert, it can be a little difficult to see some residents who are physically or mentally unwell, but that's part of how the community is set up. My mother is still very aware of her surroundings and was initially a bit taken aback by this. That said, it's wonderful that they encourage everyone to come out of their rooms for activities and meals. My mother hasn't been this engaged and active in years. Overall, it was the right place for her.

Choosing Arden Court was a positive move for us. Overall, it is kept clean but I do wish they would clean the carpets frequently. Everyone is friendly and welcoming. I like the care my Husband is getting staff cares and knows what he needs. At first he didn't care for the food but enjoys every meal now. He was just telling me that there was gravy on the potatoes at noon meal and really tasty. I think the activities could be better. Many residents are in a room to participate and not enough help or space to get everyone involved. Many residents have Alzheimer's and need one on one help that they aren't getting. I think that we are getting what we paid for. And its close to our home. One last thought from me is A Place for Mom is terrific cannot thank you all enough for all the support you gave me and my family

They have a monthly support group.

They were good to her I think she liked it there for the most part. The staff seemed real nice and they liked her, said they would miss her. Thank you again for your help.

Staff members were kind and patient. Bathroom sinks were not positioned well for residents in a wheelchair. Washing hands/brushing teeth was difficult. The food was not very healthy. Bananas were the only fresh fruit available each day. Residents were bathed twice a week and in between as needed. My mother required assistance with toileting and was kept pretty clean.

My aunt was in multiple facilities, some prices much higher, but the care and services she received at Arden courts were so much more personalized and superior.

Everyone was very helpful in accommodating our loved one who was quite a challenge. They also stayed on top of letting my e know when personal items needed reordered. Worked well with hospice team.

We toured Arden Courts in [date removed] as a possible place for my father, who has dementia. [name removed] was wonderful…she took the time to talk to us and understand our situation, then gave us a thorough tour. The rooms are adequate, low bed, dresser, and I believe a chair. No televisions are in the rooms, as they want the residents to interact with each other. There are multiple spaces for the residents to congregate. I was impressed that [name removed] knew every resident’s name as we walked on our tour. While ultimately we were not able to place my father in Arden Courts because he needs more care, we would have chosen them above the other facilities we toured

Overall it's a very nice and clean facility. It is expensive, but what I liked most compared to other facilities is it was one price for everything. The majority of the staff was very friendly and kind. They had activities for residents and families all throughout the month. At times felt communication could have been better, but it was during a difficult time as well.

They're great at taking care of my dad, but they're not great keeping us informed. Yes, I would recommend Arden Courts to others.

We moved my sister-in-law into The Auberge at Vintage Lakes in about 1 year ago. Everyone has been very helpful and attentive. Sometimes it is difficult to get a quick answer, but I also understand that they have others to care for as well. My sister-in-law can be very opinionated but the staff seem to handle her very well and love on her. I love walking through the halls and all the care takers calling my sister-in-law by name. She knows most of their names also, especially her favorites.

Facilities are as good as I was hoping for. My wife has taken a liking to the entire staff. They have been very good to her. Always helpful, friendly and available. She seems to think of them as her new family of friends.

Caregivers are nice, food is good. Clean place and landscaping is nice. Wonderful place of business.

It's a good place and my dad is doing well there. I might add that the employees truly care about the residents and show them a lot of love

I struggle to answer the value for cost. Compared to the previous place in which my spouse was living for under [fee removed], this is worth the [fee removed], or so increase. That said, I feel the staff turnover in aides is high because pay is probably low and the job is taxing every way for caregivers.) Overall, I am very grateful. I would recommend Arden to anyone but strongly encourage management and sales to be more actively present with day-to-day logistics to keep all workers accountable and following promised protocols.

The staff are friendly and there was very little turn over while we were there. Most of the staff have accents though and some of the residents had difficulty understanding them. Communication is not the best at Arden Courts, particularly between shifts. A staff member on one shift didn't have any idea what happened during a previous shift so it was very difficult to get answers to questions. The WiFi is really bad as well so trying to do work while there or even just send texts, look something up, etc. can be difficult. Also, if you use something like an Amazon echo, it has to be reconnected to the internet every 24 hours. They also say they have a 24/7 open door policy but when my father was dying, we got some pushback from admin about staying with him around the clock. Staff were okay with it though and the night shift would even bring us water and snacks. They were very sweet. When my dad died, the staff also performed a nice ceremony.

The staff is attentive and caring. When any concerns is brought to their attention, it is followed up and addressed. I am very pleased and it is good to know my parent is safe.

This is strictly a memory care facility. My mom was more highly functioning and I moved her to an assisted living facility close to my home. It is easier to be close to the facility to visit. I would recommend Arden Courts in Warminster to others looking for memory care for their loved ones.

The facility is well run My mom complains about the food but it seems OK. I don't think we are getting a bargain but the facility is well run and staff is very pleasant and experienced. For an Alzheimer's patient care I would recommend them. They made great progress with our mom and know how to treat and deal with Alzheimer's patients. Like I said the care is not a bargain, but you get what you pay for and mom has made a dramatic turn for the better

I thought they were kind and caring with my mother but when she died her wedding rings were missing from her body.