ProMedica Senior Care

Our tour was very disappointing. The woman who led the tour was very scattered. I got the impression that she was new, although I’m not sure if she was or not. She forgot to show us a lot of things, and we had to ask her. She didn't even have a business card in the brochure they handed out.

There are a couple of really good caregivers - but there are some not so good ones as well. We have had many situations when our loved one has fallen and there was no caregiver around. The nurses and office staff are good. The facility itself is lovely as well. After we met with them about our issues, the communication seems to have improved. I think that our loved one needs more care than they can provide.

I'm afraid of their staff. It wasn't easy getting my loved one moved to a different Alzheimer's facility. They didn't want my loved one moved.

We were not at all impressed with The Auberge at Oak Village. The residents had to share rooms and the rooms were very tiny and needed a lot of updates. You are also not able to bring your own furniture. Overall it was not a pleasant expeinrece.

We knew right away when we walked in this was not going to be the right fit. The facility itself needed a lot of updating - it did not seem well kept. In memory care they only had shared rooms that were dark and dingy and the bathroom was down the hallway.

We had a nice tour with Arden Courts but I just could not see my loved one residing here. The atmosphere was just not the right fit for what we were looking for.

Lely Palms is a nice place, but they showed me a villa that was across the street and one block up from everything else which was not at all what I had asked for. The set up was not going to work out for me.

It was a little rocky start; however, it has worked out other than the visitation hours. The community is very tight with the visitation hours to visit our loved one, this is most likely due to the pandemic. The staff are very friendly and they remember the family's names. The head of nursing calls all the time to keep the family updated on our loved one. The meal times are consistent. There is always some type of activity and the community tries really hard to engage the residents in the activities. The residents are able to walk the community, and go outside to a courtyard to visit with family. This community is fully memory care.

The guy who we worked with and who showed us around was very helpful and had a lot of information, he gave us books to read when we left as well. The memory care was built in a circle and they had 4 different pods. They had a men's pod women's pod etc. and then in the middle is the library, hair salon, etc. I was confused just touring so I knew that my loved one would have a hard time and end up going to the wrong place.

I thought Arden Courts of Lely Palms was very good. The person who showed us around was very good. It was just not what I wanted for my loved one. It was a very closed in environment and memory care only with no transition of levels of care. My loved one was not ready for that at this point.

This community was beautiful I just did not feel comfortable at this community. It was very pretty.

There is a lack of communication between the doctors and staff when it comes to the doctors evaluation and any type of medication changes. That could be improved. They could also improve on their organization with inventory and the resident belonging's because our loved one has had things go missing.

This was an okay community; however, not the right fit for my loved one.

I have given great reviews before. My mom has been there for about nine months. Loved it at first. It was wonderful. Now I am looking to move her out. New director and nursing changes. Not happy at all. Rooms and patients not as clean, director is not interested. Covid is everywhere, and they are still open. No communication at all.

The activities are good, but the transportation vehicle that takes the residents out to different places has stopped working. Also the activities are not really varied, they have different classes and opportunities in the day to do things, but the activities are not stimulating there is not much physical movement. Also when it comes to the medical side of things, there is a lack of communication and follow through.

The staff were extremely friendly. The rooms were very tiny, about half the size of some others that we looked into and it was not clean. It looks like they are in the process of renovating the facility, but it was just not the right fit for us.

When we toured they had just changed administrative staff an they were going through renovations as well so it was not organized. We could not get a good feel for the facility, but it seemed like it would be a nice place.

Nice staff, dated community

Think twice, really evaluate the operational structure. My father has special dietary requirements and they were not able to accommodate his needs. They knew in advance what the requirements were and they took him in and then told us they could not help. The facility is very clean and that was never an issue. They made promises that they were not able to keep and I had to move my dad somewhere else.

We did a virtual tour with Arden Courts. It just did not feel right and we did not think it would be the best fit for our loved one.