ProMedica Senior Care

Overall [name removed] spent a lot of time with me getting dad admitted, everyone was nice. They are focused on memory care exclusively, which is good. I would recommend it.

Arden Courts is a Gorgeous facility, the staff really seem to care about the residents, and they were all really friendly.

All 4 - 5. Great staff. Clean and safe. Need a few more team members but all was good. Yes, we would recommend this community to other families, depending on the needs of the individual.

Staff have been good. They communicate well with family. My brother has no complaints about quality of meals, though he has stated portions are small. The only other issue I had was with signing admission papers.

I'm having a good experience with them, but they're also small things that I feel need improvement like her floor is not always clean when I come to visit her and she has ants. I go every weekend, and when they did clean, it could be sticky. She's not always getting her teeth brushed, and I don't like that. I find things in her room that don't belong to her, or I'm missing things that do belong to her, and I put her name on everything. I do like the staff a lot, but I have a problem with the amount of rent that is going up as much as it did, and she's only been there since the last of May. I don't want to move her from there for a cheaper place because I like the location and I like the people. Honestly, when I first got there, I gave them a 5 because it was all new and I didn't know what to expect. But with some of the small issues, it dropped them down to a 4 but I still think that that is a good rating. I just hope that I don't have too many other issues that would cause them to drop any lower.

Not happy with staff as the executive director was just left go and we were not made aware. They need to improve on there staff as there is a lot of things that are not being taken care of

They changed to a different company and Gordon foods are much better. The staff is great and will do anything you ask.

I believe it was a good unit, and it was perfect for the care of my brother. It is difficult to place patients with mind disorders. Not every place can take care of them properly. They might say they can, but you've got to question them to prove it. Any mind disorder, although similar the symptoms can be just that far different as well. Finally, we found the arden, and it was the right spot for my brother. They called him [name removed].

My mom hasn't been in other memory care facilites, but her brief stay there was average. Staff was ok, one or two people that were main contacts and very helpful. others were not as available or willing to provide responses and seemed like you were bothering them. No clear answers on her eating or hygiene; couldn't get her TV working because of their new internet (and was caught by surprise). Knew she was safe there, but she was struggling and I think the facility could be more accommodating and engaging.

We were extremely pleased with the care my brother received at Arden Court. Above all, we were so grateful for the personal attention the staff paid to [name removed]. They were kind, patient, attentive and warm-- everything he needed in his condition. We could not have found a better home away from home for [name removed] to spend his final days!!!!!

Positive things include: Some really caring staff. beautiful gardens. beautiful and recently remodeled building. very clean facilities. communications have improved recently, support groups for families. monthly town halls. Delicious meals. Negative things include: A lot of turnover. We are on the 3rd director this year. 3rd head nurse, 3rd activities director, 2nd office manager. I believe due to the office staff turnover, communications have been poor at times, but it is currently good and I like the current team. Even with the turnover, my mom is well cared for. I am able to stop by frequently and after hours, and I am happy with what I see.

My sister in law has been very happy there. Very active socially. Our only complaint is that communication has been challenging. We don't always get our questions and concerns answered without lots of reasking

It’s a hard decision to put a loved one in memory care but it was best decision for my sister. Her sons and I are very pleased with the care she is getting. She gets plenty of attention and there are many activities going on around her. The staff is always pleasant. The rooms are nicely decorated and the general areas cheerful. Love the family barbecue held outside in the good summer weather.

The place is light and airy. Great for the homebound type of people who live there. I enjoy the aquarium and courtyard. The days are filled with activities. And I like that a haircutter is on premises every Monday. The staff seems willing be flexible when realizing something might work better, for an individual than what protocol dictates.

I feel my mother is safe and well taken care of. I feel the staff is doing the best for her. I feel she's in the best place possible. The vast majority of the staff are always kind to me and my mother.

They have a very robust activity schedule and they engage all patients by bringing everyone to the community room for entertainment and religious services. The entertainment included impersonators, singing groups, outdoor picnics, car shows plus gatherings for family members on various occasions. The maintenance staff was very attentive and the physical layout of the place is conducive to walking indoors and outside as well with gardens and seating areas to visit with family or just to rest. The various nooks like the library and bar area inside provide space to spend time with family or visitors or to socialize with other boarders. Drawbacks were: rooms are very small and the cleaning service is not the best. Also, the Meals were usually late and not what was listed on the menu if in fact the menu was even posted; no consistency there; the "chef" at the time didn't even know what he was going to make for the next meal sometimes. That was disappointing. The staff was welcoming and cordial.

Good: • Kind staff familiar with mom and her needs • Events held monthly for family to join • monthly Alzheimer's support group helpful • affordable care compared to other facilities • bed is always made, room tidy Needs improvement: • Mom fell once and I never received a call :( • caretakers need more training in changing bed linens (her mattress is now soiled so I must steam it ) • caretakers should be more proactive (or authoritative) in bathing and changing residents - as sometimes she needs her hair shampooed and teeth need brushing • although clearly labeled, mom's wheelchair was reassigned to another resident so I had to speak to staff about keeping it with her • more attention to housekeeping (bathroom is often in need of a scrubbing I've shopped around for 6+ years and am incredibly grateful to have found Auberge during this last season of mom's life. They saved us from having to put her in a government-sponsored facility. A lot of other care facilities are super expensive.

The staff at Arden Court is outstanding! There was nothing BAD! There were a few things to address. Which were immediately solved, a sticky floor, and some laundry mix ups! Staffing is great they see to the needs immediately, of the residents. {professional and supporting staff.}

They could have been more helpful in sending/completing all paper work needed for a death. Yes, I would recommend this community to other families and have recommend the community to other families.

There were a few things that were not up to par for the price. Most of the staff was caring and respectful to residents. The food is about a 3. The activities are really good. I would recommend them to others searching for memory care for their loved one - I think they are one of the better ones.