ProMedica Senior Care

Our loved one was there for 1 1/2 months. Fell 13 times. 4 emergency room visits from head injuries while under their care. Numerous other residents fell and had to go to the ER. One broke her hip. My loved one had an obvious thumb fracture that took three days to get c-rayed in their facility. Their doctor never gave results of the x-ray, even after I left several messages. My loved one went two days without her medication because their doctor would not return calls to refill her meds. I had a meeting with two administrators midway to voice my concerns and never got any response afterwards. Showers weren’t being given. Dentures got lost. Clothes from other residents were mixed with my loved one’s. Clothes were lost. Personal pillow was lost. TV shows were always wildlife killing other wildlife for food. Staff in a corner of the room with AirPods in both ears and on a computer, not paying attention to residents. Blood from a fall remained on the floor for three weeks.

My parent was admitted to order court and had an order for a low sugar diabetic diet. The staff consistently gave my parent the full sugar dessert after lunch and dinner. When I mentioned this, I was they only gave him A small piece so they don’t feel left out. They were given full portion, no wonder their blood sugar was awful while a resident there!

I have seen a change in the facility in the past year. It seems understaffed with high turnover. The residents seem more dirty and there is often an odor of dirty diapers when I visit. They’re left alone by themselves when they are fall risks and the ones that are low functioning are left alone sitting in chairs, all day it seems, with no stimulation or quality of life. The food quality has really suffered as well and they get a few graham crackers for a snack. I was also visiting and the executive Director was fighting/yelling with the nurse [name removed] very unprofessional. My advice would be to seek another place and take a look at the people that live there currently do they look healthy? Are they underweight? Do they look like they fall down a lot and have bruising on their arms and faces? I think they’re trying very hard to post fake positive reviews here and on Google so I wanted to tell the truth about what I’ve seen there.

Tell your clients to be careful with the drugs their doctor prescribes to their love one. Ge prescribed some drug my husband could not handle and he fell and broke his hip He wented into this facility on [date removed], walking and talking By [date removed]he was in hospital with broken hip couldn't swallow, and couldn't talk They visited one tone at hospital, I think to see if what condition [name removed] was in. Not one phone call or call after [name removed]died at a hospice house. So no I won't recommend them at all

I would tell others to look at other places. Just a few flaws: No mobility in activities all sitting No transportation available to go to drs appts Short staffed Activities are mediocre No real diversity Do not engage the resident Stage the visit Raised price No social worker or psychologists Hard to phone anyone Poor communication

Short-staffed and messages not being relayed to family members and parent went without a shower for 10 days when I asked to checked the chart. The center is under new management and it shows. The staff are caring with my parent but seem strained without enough staff and stressed by the many changes that do not just impact those that work there- but the residents feel the tension as well. Do not suggest until things calm down or get 'in order.' Considering other options for my parent.

The experience after almost 2 years has been very frustrating. Every aspect from getting medication for my mom, to the management has changed 2x and no one seemed to know what was going on. I asked the staff several times to have my mom ready for me to pick her up for a family event. When we arrived at 11 A.M. to pick her up she was still in bed. When I dropped her off at 3:15 P.M., the staff didn't even know she was gone. It was great in the beginning but the cost went up so much for what is offered. If I knew what I know now, no way would I spend that amount for that place. The changes in staff of the director and medical director have created a nightmare for me. I no longer have confidence in that place.

Despite them saying they were qualified to watch her. She fell again. Fractured and dislocated her shoulder on their watch. She was only there a few weeks and of course could not readmit her. Complications from her fall and dementia she recently passed away.

I would tell others to really check out a facility ...... Make sure they can take care of your loved one! Does your loved one take many medications? Nurse on duty 24/7? My experience was not good at Arden Court..... but I must say I learned a lot from them!!

I moved my husband, a few months after moving him in. Stay away!!!

Smoke and mirrors when touring the facility. Misleading on the type of care our loved one would be receiving. We were told visitation is anytime, that they’re open 24 hours, but that is not the case. We’ve been denied access after 11:00 p.m. We were told we do not want to upset the residents. I was almost denied access to see our mom at 6:45 p.m. I buzzed in (the night bell has been broken since we've been there). I announced I was here to see (gave my mom's name) and I was told, "She is sleeping right now." I stated who I was and that I was here to visit our mom, and then I was buzzed in. We were told our mother would get therapy twice a week; however, just recently discovered she will only receive therapy if covered by insurance. Our mom received therapy the first few weeks she was there and nothing after that. First few hours upon registering our mom there, my sister and I witnessed a resident fall. This happened within a few minutes of entering the living room to meet up with our mom. The caregivers did not assist in helping her back to her feet. Instead, they praised her for getting herself back on her feet. We went back to see the room our mother was assigned and found a resident sleeping in her bed and the room was claimed to be locked. Staff members didn’t realize that a resident was missing or how long she was sleeping in the room assigned to our mother? This is a memory care facility and they offer nothing to stimulate or engage the residents to keep their mind moving forward. The majority of the time, the residents are sitting in the living room, sedated, sleeping in their wheelchairs or a chair while the TV is on. Some watch; however, they are watching a TV with a bad picture, not sure how long the TV was like that, prior to our mom residing there, but we’ve made several inquiries to have it fixed. Finally, after 75 days, it was replaced along with the broken blind that has been broken since before our mother was placed at Arden Courts. They are frequently short-staffed. Some, not all, of the caregivers are not as attentive to the residents as they should be. There are some good nurses and caregivers but there are a few that shouldn’t be in that profession. We’ve witnessed many falls that could have been prevented, if there were enough staff and they were focused on caring for the residents. We’ve had to call out for assistance many times when a resident was doing inappropriate or unsanitary things, or was in danger or going to be a danger to themselves or another resident because no one is keeping a watchful eye on them. Many occasions there haven’t been staff present for ½ hour at a time and residents just roaming, doing whatever and are a danger to themselves or others. Personally, our mother was not getting showers twice a week, like they stated. We actually had to bring it to their attention because our mother smelled foul. She hadn’t had a shower in 6 days and wore the same clothing for 3 three days. The residents are continually sedated, falling and hurting themselves, some end up going to hospital and returning with bruises all over their face. We had discovered that one nurse was administering an incorrect dosage of blood thinner to our mom. We don’t know for how long but our mother ended up with a blood vessel bleeding in her eye. This same nurse didn’t know that Zyprexa and Olanzapine are the same drug, until I personally had to show him. There is inconsistency when administering medication; it varies on the nurse and if they are short-staffed when medication is administered. Not given at same time every day and consistency is key for medication to work properly. When you address your concerns about medication and why it’s being given, we are told, “That is the doctor’s orders.” Our mom has been there since the beginning of December and in less than 60 days residing there, 5 people from her quadrant have died. All our mom wants to do is sleep and her cognitive state is being jeopardized because there is no interaction to keep them coherent. My sister and I spend hours a day, several days a week there with our mom and we’ve witnessed things that will break your heart; therefore, we don’t want to leave our mom there. We are working on removing her from that facility and trying to get her home. Respect your loved one enough to fight on their behalf and honor their wishes. They should not have to live the remainder of their life like that.

A family member was there for 2 years. Since the initial residency the price monthly went up a great deal. . Also started charging for every minor item one can think of. When it was taken over by Promedica things became awful. They’re billing invoices NEVER arrived by the 10th of month, with letter after letting stating monthly charges must be paid by the tenth. There is NO way to contact anyone in the billing office, no name or contact info. Only contacting the manager on site of Springhouse which has nothing to do with billing. STAY AWAY!!!!!!

Toured facility with my mom. Tour guide very knowledgeable , clean place didn’t smell . Didn’t notice alot of workers around watching the folks in the living areas . Deal breaker was cost and director not introducing her self on our way in or out.

This is my second review if you are a person looking for good communication and care bypass this place . I had many unanswered Issues that no one ever got back to me on including the corporate even tho they respond to these reviews acting concerned and ready to listen .

The manager had asked for families to write reviews. Be careful when asking. Should make sure you are willing to take the bad with the fair. Personally have seen a decline in professional behavior communication and care. Staff turnover is obvious. We’ve had our relative here a long time so can write this with good insight . She receives hospice services and is at the end of her journey . Concerns brought to attention are not regarded.

If you're thinking about entrusting Arden Courts, Annandale, VA with your loved one's care...think again. My loved one was a resident there for 3 yrs until Aug 2023. When he was still mobile and verbal, and his dementia symptoms were moderate, he received adequate care. And to their credit, the management/staff navigated through covid successfully. However, as his condition worsened and management changed, so did the staffing levels and overall quality of care. He was assaulted by another resident causing major face/body bruising, left in wet/dirty diapers resulting in diaper rash, not provided with adequate nutrition <lost 25 lbs over 3 yrs> or daily hydration resulting in severe kidney failure which contributed to his recent death.

Services were not at all what was promised. They stated they could handle Foley catheter care, Foley care was very poor, weekly bath schedule took 2 weeks to get on the schedule that was then ignored, website lists full activity schedule, some days there were no activities. Participants in activities had to be high enough functioning to bring themselves to activities. Very chaotic environment. Extremely long wait time on pendant/call light. Facility went to 100% occupancy when we were being told and observed short staffing.

When we moved my elderly mother who has advanced Alzheimer's Disease into this facility, we were given many promises that she would be carefully watched as she adapted to the new living situation. Imagine my surprise when I went to visit, and no one knew where she was. I found her roaming an empty hall, completely lost, and moving away from her room, without the walker she must have to avoid falling, with no staff in sight. She was trying to grip a shelf along the side of the hall that is not a proper railing for gripping. My recommendation at this or any memory care facility is to do unannounced visits at odd hours.

I wouldn't recommend anyone to place their loved ones in this community. We didn't have the best experience for my loved one. The staff weren't able to accommodate the needs of my loved one. I had to pay personal caregivers in addition to the fees for the community. This is a not a good idea for anyone that has Alzheimer's needs at the end of the long journey.

Springhouse of Pikesville didn’t seem to have much diversity. Being a minority, you want to be comfortable. You get vibes about whether people welcome you or not - just a gut feeling. And I didn’t feel welcomed. The director was fine, but as we walked around, I didn’t feel a good spirit or welcoming atmosphere from the rest of the people. I didn't like the layout - I thought their hallways were too long. Aesthetically from the outside it’s very elegant, and it's an ideal location up on top of the hill away from traffic. But it turned me off that their building for memory care was across the street, which wasn’t accessible for my loved one in assisted living to make it over to see his wife in memory care. And I just didn't feel that they recruited us well.