ProMedica Senior Care

Its a clean unique community with 4 cottages. Healthcare helpers and housekeepers are not trained or vetted to a quality level. Food is very good, not enough snacks offered thru out the day. This particular community has brand new management by Evergreen. So far there has been no family involvement with management to take care of complaints. Also, there is a new activity director. Patients have few activities and are very bored. Patients being put in their rooms by 7:00 at night while helpers sit and look at their phones.

The people at Auberge are nice and the facility is updated. It is a better place for someone who can walk well and doesn’t need much extra care. Unfortunately my husband had pretty advanced Alzheimer’s and they were not equipped to take care of him. He took two bad falls within a month that landed him in the hospital ER. I ended up moving him to a wonderful residential facility in Plano called Altius. The caregivers were attentive and caring. I loved the place

Help is friendly. We would recommend the community to others for the value compared to others

The reason my rankings have dropped are because the management company and executive staff have changed. The current manager does not interact with the residents or families and is never visible. They are always understaffed, especially on the weekends. We are paying for a level of care that he is not receiving. The food quality is poor and my relative complains about it every day.

I liked that the was pleasant and communicative. I could always find out how [name removed] was. However, [name removed] was a difficult case. She went to the hospital 3 times in 5 months without any physical problems. Arden did not want her back, so now she is going to a different facility. Though I don't blame Arden, I am disappointed with the results.

Level of expertise and caring varies widely. Weekends can be a real problem if no senior staff on duty. There are other places that cost less and offer more. They charged $[removed] monthly plus move in fee. Please note this is not a place for an alert high functioning senior! Most were non-communicative.

Overall it would have been best not to move my mother to yet another place. Putting VSB and Auberge on a very low scale for readmitting their own patients. I know they were both playing with a government nursing home stat that they want readmit rates low. So much needs to be revamped and revisited with real health care needs. Especially when it comes to patients that are bed ridden but are cognitively unable to stay in bed. We can't restrain them any more so they fall and break bones. My mom fell 6 times and broke well over 6 bones her last 6 months of life. We even had Bright Star for [fee removed] dollars a week to keep someone next to her. That staffer fell asleep and mom got up and broke something then as well. My heart still aches since her passing away [date removed] due to complications of a broken shoulder and multiple in healed fx What a terrible end.

Always loosing items, shoes, clothes, remote controls, eyeglasses. I am not sure I would recommend this community to others

As most places, they seemed understaffed at night. My husband came home with bruises on his back and forehead . Food was good. And most of the staff were caring and attentive. The activity director was very good. My husband didn't really want to participate, perhaps more arts and crafts instead of movies and sing a long.

Please see above. Nice facility, staff friendly, but food is not appetizing. Food looks horrible and does not look healthy. Vegetables do not look green, meat looks like it just came out of the box. Portions are very small.

At the point that we entered the Head Nurse was in the process of retiring. Seems she was the glue that binds everything else. I would say you need to be pretty savvy about your loved ones meds, needs and habits and be a continuous presence there to advocate for them. Had a number of tussles with nursing, and unfortunately even though I was able to make headway, my person was declining quickly. I would also say that if you do have medical issues that you really have to be present because memory care is not really set up for skilled nursing issues. I believe from my interviews I was not really aware of that and sadly found out pretty quickly. I just think I thought I was making the correct choice, but as things would have it, probably not the best. The facility is a warm and homey atmosphere which we preferred over the more modern colder options, but it's also a bit tired in its decor tho clean. The grounds are nice and there is lots of opportunity to be outside.

The entire administration and head nurse have changed since we got there and we didn't even know when it happened. My mother-in-law eloped and the administrator didn't call to tell us. One of the med techs did. The administrator to this day still has not called us. Unfortunately at this point I cannot say that I would recommend this community. So no.

It is a place for memory care, I didn't see much to support, the staff was great but the caregivers didn't pay much attention to the physical needs and were not top quality. The facility was nice but I didn't see any real activities. I didn't see my father getting any benefit of being there and moved out. It's not bad but each person requires different care and he wasn't getting the attention needed. Probably like most places like this, nothing personal was safe including sheets and clothing, things walked off and his bedding and clothes would also disappear, it was a battle just to make sure they were cleaned and his own. For my dad it was best to stay at home.

But Arden is better than any other larger Memory Care facility that we visited. Those would be rated 3 or lower for various reasons. It is clear that the first imperative of these institutions is cost control and that's obvious everywhere.

We were initially really excited about what Arden Courts would have to offer my dad who has Alzheimer’s. They have dropped the ball with many things. I plan to talk with the executive director about the concerns. Many of the staff are leaving. I would rather talk with the ED before I would go into more detail.

I did inquire about rate increases and frequency before deciding. I was told once a year approx. 6% increase. After only 10 weeks I received a letter indicating an increase of [fee removed] a month 14.7% increase. I moved my Mother out with the 30 day notice. We loved the facility, the staff and cleanliness but the corporate position on such a huge increase is unacceptable.

Food was the best, care and cleanliness could improve. Based on the experience we have had, we would not recommend SpringHouse of Pikesville to other families

Friendly staff - cheerful environment. Cleaning rooms better. Availability of being able to get a hold of someone by phone after six pm. More variety in activities and better follow through on those that are done. Better supervision of caregivers. Better communications among all management.

We were really happy when we first moved him to the facility as things were stable and care was great. However, there has been a lot of staffing issues which has absolutely affected his care and service. It is promoted as a Montessori facility with activities being promoted but they are practically non-existent. We are thankful for his care.

Arden is a beautiful facility. The care was good when we first got there in [date removed], but gradually went downhill until it got to the place where I felt he wasn't being taken of properly. The staffing was skimpy & they used a lot of agency to cover the shifts but still only had one staff member on days and one on evenings. So my husband wasn't getting changed or showered unless I went in to do it. There are 14 rooms in each "house" so it's difficult for one person to take care of that many people who have dementia. My husband was resistant at times for showers & getting washed up but I don't think that can be an excuse. The staff may need more training in that regard and it would be so much better if they could have 2 staff/shift. Also there were lots of med errors/med omissions for my husband. So we were there for [date removed] and I just had to bring him home. Loved some of the staff there but I just had to get him out. It's difficult for me but he is doing lots better at home. I loved the layout and the way the building was decorated. Could go outside for a walk or to sit for awhile. The carpets and furniture in the living rooms are worn & shabby.