ProMedica Senior Care

Overall not terrible but I believe they are under staffed at night. Food and activities seemed okay. For the most part the facility was clean. Quality of care is lacking, because my dad required assistance with eating and I don't believe he was getting adequate support and assistance. He lost a significant amount of weight rather quickly, which suggests he wasn't eating. I don't believe his dental hygiene was attended to all. I feel like the facility is definitely underperforming in relation to how much money they expect from their residents and they need to make necessary improvements which would include hiring additional staff, especially during meal times.

Some days or four weeks I’m at the end of my road with the people not changing [name removed] and not cleaning up the cafeteria because when you track up track, will you track it all over the building and it seems to be about I look like I’m the only one that complains about you know they waste food they’re older and their reflexes in their arms. I’m going right, but they should be able to keep the cafeteria floor clean. That’s a big pet peeve of mine and they don’t have short staff. They’re always short or they have people that don’t wanna do certain things so they don’t do but mostly I think they’re short it’s on. I’ve only seen it one time like 44 CAS there and that’s that’s a large amount. That’s usually I’ll see about three CAS and you can’t. And you can’t operate a place that holds 40 people with three CAS on each shift or being overworked because they’ve done a double out of the three they’re doing doubles so it’s just so unfortunate. I don’t know what else to say. They are raising the

1. Food has gotten terrible in the last few months. 2. Reducing the activities daily and especially on Saturdays is a crime. 3. Reducing the stuff numbers is not safe. 4. Lack of communication between me, cs staff and hospice.

The staff is great and does a good job. Most staff were trained by a previous admin. The new administrator is very rude with a bad attitude. She is loud and talks over a person in a condescending manner. She does retaliate when she has an issue with someone including resident’s family members. If you over look how she treats family that has questions her leadership, it’s a good place to dementia care.

They are pleasant but always in a hurry to get things done. The room was very small and crowded. Couldn’t open the door all the way. In an emergency they would never be able to get him out

The place is also secure and very colorful. I could rest assured that my sister was safe and not alone. They provide many activities some that my sister could do others were beyond her ability, but she could watch and do whatever interested her. There are pluses and minuses to all facilities. It's not a bad place but I didn't feel comfortable keeping her there.

I'm not sure what you mean by administrative staff. The folks upfront, they're very friendly and helpful. The head nurses are overworked and frantic. 12 days into my sister's stay she had a stroke which was not attended to for many hours. Now she's living at [community removed] acute care and she can't do anything for herself. I think she would've had a stroke anyway given the amount of Seroquel that it took her to be non-combative

The facility overall is great and I see that they care and show love for my mom. They seem to have a problem with the second shift people who wash my mom clothes BUT don’t care about folding them up and they also ball them up and put them in her dresser drawer. Yes, this is the second time I have brought this situation to the directors attention. I referenced I am returning for the Thanksgiving holiday and pray I don’t see this same condition or I have no choice for to start looking for another facility that will care for my mom’s clothes!

Based on the experience so far, I would improve on customer service by the administration. I had questions that they seemed to have no time or interest to answer. The residents are very friendly, the food is very good and my loved one loves their room!

There have been ups and downs. Their staffing was too thin at first, but that seemed to have fixed that. They asked for a 16% price increase last month, but after negotiation they will hold for a year. I think they are really trying to take good care of mom.

Food is not good. They need to cook instead of serving prepare frozen foods. Activities are good. High staff turn over. Staff not always around to supervise residents. Furniture and carpeting needs cleaning and updating and there is a smell on the units.

We would recommend the community to others, but they could pay the staff more or just get more help

Inconsistent caregiver staffing is my main complaint. Otherwise OK.

I’ve been generally pleased with Arden Courts. The facility is always clean and the caregivers are wonderful—though at times they can be a bit too quick to step in, which can affect residents’ independence. That said, I feel a real sense of peace with the care being given. My biggest concern is with management: they rarely attend resident activities, and when they do, it often seems like they just grab food and leave. With more visible, engaged leadership and a few minor adjustments, Arden Courts could truly be the best.

The staff was very nice, the complaint I had was my husband was a little too high functioning for the population, and his activities were not tailored to his needs. He was bored with his activities and didn't want to go however, the physical therapy and occupational therapy was very good and it helped him. He never saw the real doctor or even a PA. Everything was handled through the head. Nurse and I felt there was lack of space to really visit. We stayed in his room most of the time the rooms are very nice and comfortable.

Had to get a new director during my wife's stay as training did not seem to be uniform across all staff and there was some in house bickering. Most admin staff did not go the extra mile to make sure things were clean (bathrooms) and that the rooms were properly stocked with supplies. My own personal caregivers made sure things were made clean and fresh for my wife. Some of the staff were cordial and pleasant. I did have my own caregivers as I did not trust the in house staff. When the staff cared for my wife they did not go the extra mile, items were constantly taken from the room, residents waited significant times to have their needs addressed. The food was average at best and often repetitive. The best part of the stay. The activities were varied and entertaining, got the residents engaged and involved. I experienced a 10 percent increase in the monthly fee 3 months after my wife was there. There were some aides that were very good, but they were few and far between. The overall atmosphere may have changed with the new director but my wife passed away before we could experience much of her supervision. I honestly was considering other nursing homes in my wife's last couple of months there.

Very helpful and nice staff. We would certainly recommend this community to other families based on the experience so far.

The concept is great! Not enough help! Visit daily to make sure your loved ones are attended to!

There's truly no place like home, and no facility can fully replicate the level of personalized care and attention that a loved one can provide. With that in mind, I would rate Arden Courts a 3. One concern is the high turnover of staff, which affects continuity and consistency of care. The quality of care often depends on which aide is on duty, as experiences can vary significantly from person to person. I've also noticed issues with training and communication among the staff, which can impact how effectively care is delivered. That said, I do believe the team is doing the best they can under the constraints of limited staffing.

We were worried about this next stage of my Father's journey but Arden had done a wonderful job.