ProMedica Senior Care

Arden Courts of West Orange provides exceptional memory care in a warm, supportive environment. The staff are compassionate and attentive, and the community truly feels welcoming.

Our family toured a few places before choosing Arden Courts Warminster for our mother in November 2024. We liked the warm, welcoming active environment. The staff has been friendly and helpful as we navigate the progression of Mom's dementia. The addition of hospice services has happily increased the level of care. One concern we have is the turnover of staff, which we attribute to the difficulties of working in memory care. Arden Courts Warminster, is not perfect, but we do not know that any facility would be.

Overall experience seems to be good. The inside and outside of the facility are well kept. Most workers are friendly. Quality of care is quite good. Administrative staff have been helpful with billing and off-site appointments. Our loved one has put on 8 pounds in the first month or so. Value for the money- quite comprehensive once we understood the entire scope of care that is available.

Outdoor walkways are a great feature of the Silver Spring facility but were locked most days that I tried them with the resident who wanted to be able to be outside and walk Would also not recommend being there in early stages of dementia.

Just placed my spouse with Arden Courts. I was impressed with the staff and the environment. Time will tell how the care is but so far I am being very encouraged.

Very friendly place. Staff required to learn people's names. The one drawback I saw was a small assisted living facility with only 12 beds, I was told.

Gave us a warm welcome from the start. Little pricey for us. Very nice. Clean and bright. They decided to move on down ro Florida and become snow birds.

During her stay, the nurse on staff, [name removed], is amazing. She always had time for me and was always so kind. Even when we went to pick up my mom's things. The staff there was also amazing! She was only there 16 days but we got to know them all and many were special - [name removed], [name removed], [name removed], [name removed].... all amazing. [name removed] the activities director was amazing too! They also have Nobi which is a fall and movement detection system in the rooms. [name removed] and the Nobi system are why we picked the Auberge. Their response time for a fall was under 2 mins. National average is much higher.

The staff was very friendly and professional The place is very clean and easy to tour They honored quote that they gave in initial call. Worked with me during entire process. Introduced hospice group Heartland, they were also very helpful to understand next steps I would highly recommend them

Overall good based on the care given to the tenants. The nursing staff is great and [name removed] has been great along with the rest of the nursing staff as I get very few calls unlike the previous place I had my mother in. This place is very clean and they are very attentive to everybody there.

Bottom line is that Springhouse was okay; not great, not terrible. In fairness, my father in law was a difficult resident given his age and ailments. Our main concern was that while he was on the most expensive plan, and thereby should have had comparatively a lot of attention, but many times when we visited, it took a long time for a nurse or caregiver to respond. Also, often two or meals would be left on his table covered and uneaten. My wife and I both felt the staff should have been more encouraging to get him eat as we often were successful. On the positive side, the staff was pleasant and the facilities were clean.

Most of the staff I really like a few not my favorites The executive staff - executive director, head of nursing, most nurses- excellent My dad doesn't do many activities but I have witnessed many - exercise Movies/tv, today they throwing a ball (around) trying to keep them engaged holiday parties and bbqs Food seems ok not amazing apartment is fine - studio - but they keep the residents out of their rooms almost all the time pretty clean They have video in every room in case someone falls which of course you need to sign a waiver to allow pretty good at keeping family informed and very welcoming environment i feel like every staff member knows the residents and especially impressed with executive director head of nursing how much interaction they have with residents with the exception of having 24 hour one on one care i couldn't ask for more

Very nice customer service , prompt call backs, just overall good service. I would recommend

My first experience with a memory care facility, so not sure how it rates vs others so I gave it a 4. Staff, activities, food, cleanliness and units are great. Challenge 1: is Arden Courts has gone thru an ownership change recently and I am experiencing challenges with the new portal because I have (2) residents. Challenge 2: is too pay more attention to each residents unit as I discovered (2) missing light bulbs from a plugged in lamp in one of our units. I told a staff member, it was not replaced a week later until I went to the front office to complain. All else has been good.

Housekeeping could improve - the place is not dirty nor does it smell, but attention to changing sheets and sweeping the room floors could be better monitored/scheduled They do seem to have the same meals all the time. They need to offer activities that are geared to the ability of the person. There are "high" functioning residents that could get more out of higher function required activities

The residents & facility are both exceptionally well kept. It's extremely clean & they're well groomed & neat. They do an incredible job keeping up with schedules, activities, & have good healthy meals. The residents are getting excellent care & it shows. My only complaint has been poor communication with the families. Otherwise I would have given a 5

[name removed] was very informative and provided a great deal of information. However the rooms were too small and the upkeep i.e. the walls had fingerprints and needed either washing or repainting. It didn't feel cozy just cramped

Variety of activities and nice rooms. Friendly staff. Very knowledgeable staff. People seem to be happy. Would recommend to others and the person who gave tour was helpful. The facility was well kept

They specialize in memory care and can truly handle all of the scenarios you think will get your loved ones kicked out. You can truly rest at home and get your life put back together. They are kind and keep your loved one safe. They do not hurt your loved one. They are patient with them.

I'd like to mention a few concerns so others are aware of our experiences. One year ago, Arden's billing system implemented and a fee when paying by credit card. My mom started paying on time by check (prior to setting up automatic payments), but they wouldn't get posted in time by Arden. Their record-keeping was horrible; we spent endless hours trying to keep accurate payment records for ourselves. Prior to my dad leaving Arden, they withdrew an entire month's of rent was when they told us ahead of time that the balance was $[removed]. It would have cost my mom $[removed](a lot of money on a fixed income) to stop payment) on the check she mailed to Arden. We asked Arden if they would pay the $[removed]fee, but they declined. [name removed] at Arden told us to delete the automatic account which we did, but this was false/inaccurate information. It was a nightmare and I could share more about this, but I wanted to give you a general idea of our frustrations so others are aware of this. I do want to give Kudos to [name removed] there. She was always so incredibly helpful, supportive and professional! She assisted with helping to move my dad out and she was so kind and a true blessing! Thank you again for allowing me to share our experience. Overall, we were pleased with Arden and the level of care; it was the past year or so that was stressful.