ProMedica Senior Care

Great care, although concerning that cost creep is a major concern. Facility is wonderful, team of caregivers are wonderful and attentive. Salon in Arden Court facility is pricey and overused without instructions given.

Overall the community is satisfying, except for this one thing: facility is Understaffed. Caregiver/resident ratio is too low. Need more capable, solid caregivers!

Mom was quite content and happy there. She enjoyed the people, the many activities, and the staff. She commended on numerous occasions "these girls would do anything for me." There were a few times when she was unhappy with response time when she had been toileted and left there alone too long. the nurses were wonderful except on one occasion when there was a miscommunication. Overall we felt her care was excellent.

Very nice memory care facility.

Truly awesome place. Really nothing negative to say. A bit too expensive for what residents actually get...could get a private room, superior in quality, with just as good care from Sunrise at Cinco Ranch.

I am a volunteer at Arden Courts, Glen Ellyn. I have been a visitor for almost two years and think AC is a wonderful place. The caregivers have the biggest hearts and you can tell how much they care for their residents.

Wonderful directors, caring nurses, most caretakers very good, Residents are clean, fed well, sometimes weekend staff seems short, I would like to see more crafts than memory games, live entertainment great, music memory could be updated another generation, I would recommend this facility

My mother resides there and I feel that she receives good care. Sometimes I have to question certain things with staff. I do feel that she is safe, warm, and comfortable right now.

The girls who run the activities are excellent. They have a hard job. The caregivers do their best in some difficult situations. I'll give them credit. The nurses do their best too, when trying to handle frustrating situations. Patients are always clean, well fed, and entertained. But there is still no place like home and it's painful having families separated.

The property is in great shape. It is always clean. They do a really good job there but could improve. The people are absolutely wonderful. They are loving, caring and kind. They could improve on the activities, they seem a little disorganized.

So far, things seem to be going well at Arden Courts. The staff is friendly and professional and the building and rooms are kept fresh and clean.

Our experience with Arden Courts was very brief, but it was a positive one overall. The staff I met were friendly and professional, and they did their best to look after my loved one and keep her comfortable while she was here.

Arden Courts of Northbrook is going well. I really like the place. My mom is not to the point where she needs a nursing home and this facility is kind of in between. Everyone is really nice. The place is nice and clean, no smells. She is still adjusting. It is smaller than the previous facility that she was at, which makes it nice. Things seem to be going very well.

Too big and pricey - but nice place - not good fit for Mom.

Mother has required increased assistance during the last six months. The staff has been very caring and has made every effort to provide for her physical, mental and emotional needs. The caregivers, med tecs and nurses work hard on a daily basis. Anita Vincent was always available to give me information, advice and support. She never pressured me and was truly understanding. I am very sorry that she is no longer with USMC. Richard and the housekeeping staff keep the facility clean, attractive and inviting. They did all the work involved in moving Mother to Willow. The kitchen staff does a good job with the meals and snacks. My only complaint is that the administrative and nursing staff has had many changes since March 2015. A stable staff provides the best environment for residents and the family members.

Overall things are good at Silverado Brookfield. They have dogs and cats and live bands that come in. I think that is really neat. The only thing I don't like about this facility is she doesn't get the same caregiver as often. At the previous facility she was in she would have the same caregiver five times a week. It was nice because they really got to know her specific needs. It was nice having one contact specifically to go to. Overall it has been a good experience. I like this facility because they are primarily treating dementia and Alzheimer's patients.

At Silverado Onion Creek they have a lot of activities but my husband is unable to participate in them. I have very happy with the facility. It is large and spacious. The rooms are quite large. My husbands condition keeps him from really enjoying the property. I do wish they had better personal care here. Overall I am pleased though.

Arden Courts wasn't a bad place, it was actually good. My loved one liked it there. It was a little expensive though.

The staff members are always open to any questions that we have and they are always very friendly. They take good care of my loved one at Silverado Brookfield, so it has been a good experience for all of us.

They have just been great with the transition; getting my mom in there, she was madder than a hack and they are just professionals and knew what to expect and gave us coaching on it and I think it's going to be fine.