ProMedica Senior Care

The staff is very helpful. Some of the residents need help eating and they make sure they get fed. The facility is very clean and they have activities every day. The rooms are small and each has its own bathroom, but no tub or shower.

The staff was very helpful and [name removed] was well taken care of. The beginning of our stay was delayed because I did not have the correct doctors signature & paperwork. I feel the need for this info could have been communicated to me a little earlier. If so, we could have spent more time at auberge. I was disappointed that someone refilled all her medication unnecessarily - when I sent with her enough medication for the duration of the stay. Overall we were satisfied & will use auberge again in the future if the need arises

I live in Georgia but the place was neat, clean, didn't smell, has activities. The staff was and is very friendly and accommodating. The medical team is ok. I have a sister that lives close by and visits with mom, but it's been tough, mom is still transiting to this life style.

Our stay was short. He passed recently. The staff that were REGULARS were wonderful and caring. If they had staff call out and were understaffed and they brought in caregivers that didn't know him, things were not great. They didn't have a way of communicating a person's needs/abilities to staff that had never worked with him before. So unfamiliar staff wouldn't take him to the bathroom and would keep him in recliner all day long. Regular staff were wonderful and would bring him to the bathroom and give him more independence. Everything was very clean. His room was a perfect size for one person. Nice sized closet. Large private bathroom to fit a wheelchair, room for twin bed, 5-drawer dresser, and a chair. There were a ton of activities going on at all times that he participated in including holiday celebrations, live music, and readings together. There was an incident where he fell and I was not called and he was not sent to ER to be checked out (he fell many times, as eyes cannot be on everyone at every minute of every day). I met with director and they assured me that would never happen again. They onboarded him for PT and was going to offer it 3 days/week but then he rapidly declined and went on hospice. They helped me set up hospice. Overall they were great. I believe they could be better staffed, as most of these places should be, and all of my complaints would be resolved through adequate staffing. And I think that staffing would only ever be fixed when the caregivers start being paid better wages across the board, but that's not just here, it's everywhere.

Not a perfect fit for my father 's condition but the staff were wonderful and accommodating. Apartments were spacious. The medical care in coordinated

Staff was great and place was clean. Room size was adequate. There were always activities. Overall facility was smaller which worked since my dad had dementia and less confusing. I would recommend for memory care. Not sure on food

Staff and care of wonderful. Don't know about the activities because my loved one doesn't participate. Sometimes the food looks great and other times it looks like a lot of processed foods. Cleanliness, not so great. Most of the time I end up sweeping out the apartment. Room size is adequate for our needs.

Arden courts is great for memory care patients. It's not glitzy or glamorous but the service and set up work perfectly. The staff was very caring and attentive. The psych dr was amazing keeping me updated weekly on my father and the moving target of medications with memory care patients.

Pretty much all 4-5. We have had a great experience here. He is being looked after so much better here than the place we first had him. His room is small but he has what he needs. The staff has been very good. The cleanliness is good and if you see something when you bring it to their attention it gets taken care of right away. They have activities available but my father doesn't do many. He had to have a special diet and that was taken care of. Overall very good.

The staff that works with the patient are phenomenal. The front office staff are pleasant and friendly. The cleaning staff are always friendly and cleaning every time I visit. The rooms are small but I believe are the perfect size for patients that are dependent on care. All the food looks like home style meals versus institutional dining. The facility is very strict regarding what's allowed in patients rooms which was fascinating as some of the restricted items were requested or required at other facilities.

It's not fancy but it's warm and we would recommend Lely Palms Senior Living community to other families.

Facility had a lot to offer. First impression was of bathroom in the lobby was dusty and walls were damaged. Sales associate was knowledgeable and friendly. Materials were plentiful and easy to understand. The interior of the facility looked clean and was set up well. Residents were spoken to and addressed by their name. They offer lots of activities. This facility was on the high end for monthly costs.

A bit disappointed with the food. Administrators and other staff there have been very responsive to requests and resolving issues that I've had. Yes I would recommend to other others.

I have no other facility to compare them to. A positive feature of Arden is their 4 communities. During the first few weeks I expressed some concerns and they moved my wife to another section and addressed the issues. The food is great, customized and very healthy. Staff is experienced and very patient with all levels of residents. They recently upgraded their activities programs and received more participation by residents. Rooms and facilities are clean and well maintained.

Paige was very nice and was able to give us a lot of useful information. The building was on the older side but was clean and the rooms all had carpet, it does probably need to be updated since it was on the older side, currently it's not a good fit for what we are looking for. All the residents seemed happy and staff seemed very happy too and there was a lot of staff there. Price wise it was a little bit on the higher end for what you would get and how it looks.

They really take the time to get to know the residents and make sure they are engaging in daily activities. They use kind and thoughtful techniques to direct the residents to complete tasks whether it is taking required medicine, personal care, or participation.

I don't think they were adequately prepared or adjusted well to having a blind resident. We chose this community because of the cost, and they offered us $[removed] off the first year's rent, which made it more affordable.

The doctor and nursing staff at Arden Courts memory care facility provided excellent care for my mom. They were kind, patient, and attentive, always treating her with dignity and respect. They kept our family informed and made us feel confident she was in good hands. We truly appreciate their compassion and dedication.

The caregivers, doctor, nurses, activity coordinators are great. They truly care about our love once. Not only they ensure everyone gets their care but also encourage them to go to activities, celebrate birthdays and holidays with special events.

The administration is very available and easy to talk to, they try to work to meet the needs for your family member