ProMedica Senior Care

Everything was good, and they were very informing as expected. The staff were very nice, the people were very accommodating and professional. We liked everything about them, they came off extremely genuine and acted like your extended family. They were caring and truly wanted to make every effort in our loved ones stay positive. However our loved one was only there three days before he passed. Our issues was with their 3rd party prescription drug pharmacy, that portion was not disclosed to us, and in the future they need to explain that party better and go into more detail to current and future clients.

Our family did a virtual tour and everything went well, we had a good experience. We were able to get a good idea of the facility not being their in person. Looking through the zoom call it seemed like the community was new and modern. The only reason we did not choose it was because we found a community that was closer in location, and more convenient for our family.

The cleanliness of the community is absolutely top notch. The friendliness of the staff members has never been better and we have not had a problem with the care services. From our understanding the food is pretty good, and they do offer activities however our loved one just does not participate in them.

There is a good deal of the community that is not high functioning. The staff is so friendly and attentive. communication between the staff and our family is very good. I would recommend this community to someone who is further along in memory care.

The staff is very friendly and the facility is easy to get around in. They have a nice garden and a nice area to spend time outside. They have had a good covid plan and have done a great job keeping the residence safe and if you call they are quick to return your call, I would recommend this community to others. There is a language barrier with some staff and it can be hard to communicate but we are working on that.

This facility has a good reputation which is a good thing, they had everything necessary to take good care of our loved one. They have a doctor, a psychiatrist there and people who solely specialize in the care for dementia patients. We have been able to visit recently and the food looks to be good but nothing that really stands out. Sometimes it does seem like they are understaffed especially on the weekends.

We liked the layout of this facility and [name removed] was very helpful. The outdoor area was great and the ability to move about was good. It was very clean but the rooms had single beds and were a little compact.

Our contact was [name removed] and we spoke on the phone, face to face and then [name removed] did a walkthrough a model area with her tablet so we could see the setup, rooms, etc. Unfortunately due to COVID restrictions we were unable to see any caregivers interacting with residence nor were we able to see how clean an actual active area is. We did like what we heard from [name removed] but asked that they call us when the COVID laws ease up so we could do an actual walkthrough.

I highly recommend this community. I thought my loved one was well taken care of at the community. The community didn't have enough staff in the dining room to assist the residents. I feel the community was helpful for the short amount of time my loved one was there. This is a great place for those needing assisted living.

I would tell my friends that as far as memory care, this is one of the better communities. They are more inclusive. The community has a monthly rent that covers everything. The fact that they do memory care is a definite plus. They are able to assist the families and residents with memory care issues. You are not locked into a contract. You can come and go with the contract. There isn't a high buy in, I believe what they ask for is the first month's rent. My loved one has been there for about a year. We are happy during the COVID pandemic. They have been good at looking over my loved one. They have been following all the protocols.

Our family toured this facility, and we were extremely happy and pleased. This community was only a couple years old at the time. We really liked how it looked super cozy, it was very bright and had a warm feeling to it. We immediately sat down with the marketing director to place our loved one here. Everyone was very friendly, it was kept very clean. It was not depressing looking, and it didn't look like a nursing home. It had a nice kitchen area, dining room and a living room Our loved one was in the memory care facility for just a couple of months. The overall value of this community is good. Everyday there was something going on for the residents, they did a good job trying to keep everyone busy and involved.

I've not being able to get in to see my loved one and it was hard. The staff was helpful at times. It was hard to get a hold of the staff and loved one during COVID and prior to her passing. I wasn't able to go into the community due to COVID.

We chose Arden Courts of Annandale because at the time my wife was in an acute care facility. What impressed me was the recruiter and the manager took it upon themselves to go over to the facility my wife was at just to get to know her. The manager [name removed] was very involved with her residents. The room size we had was adequate for one person. My favorite part about the facility is the staff and the access to be able to visit, it was very convenient.

We chose this facility because I am from out of town, we were short on time and we were impressed that it met all my needs. The room sizes are fine. My dad likes the food. I would recommend Arden Courts of Allentown.

I wouldn't know about most of it because I never got to see the place due to covid-19. I am really disappointed that the last time I talked to my mom was 1 1/2 weeks before she died so she died thinking she was alone. This has been something traumatic to deal with. I had a hard time trying to get a hold of someone to help me.

I "visited" this facility during the pandemic. I wish I could have seen it in person, but I could not. Everything that I saw was wonderful. I spoke with sales and also the ED, who were very knowledgeable. I am looking for a place down the road, and this will probably be my go to place for my mom.

I feel that they really care about my mother and my mother is really happy. I feel there are enough activities for her and she enjoys them. She has made a friend, which is also nice for her. We are able for facetime will her during the COVID-19 lock down, which we like. The communication is excellent. They call us with everything. She seem to like the food. I has no complaints.

I really like it. My cousin seems to be happy all things considered. Workers have been very friendly and supportive. They have been very helpful to me as well.

Beautiful facility. Does not look or smell like a medical facility, vey home-y.

This is the 3rd facility my dad has moved to and I have to say it is heads and shoulders above the rest!! Very clean, caring and attentive staff. Such a warm nurturing environment. I only wished we would have moved him here sooner. We came form Provisions of West Bloomfield and that place was a joke! No qualified staff with dementia, no activities basically they parked him in his room and ignored him. I highly recommend Arden Court for your loved ones!!