ProMedica Senior Care

Springhouse of Pikesville didn’t seem to have much diversity. Being a minority, you want to be comfortable. You get vibes about whether people welcome you or not - just a gut feeling. And I didn’t feel welcomed. The director was fine, but as we walked around, I didn’t feel a good spirit or welcoming atmosphere from the rest of the people. I didn't like the layout - I thought their hallways were too long. Aesthetically from the outside it’s very elegant, and it's an ideal location up on top of the hill away from traffic. But it turned me off that their building for memory care was across the street, which wasn’t accessible for my loved one in assisted living to make it over to see his wife in memory care. And I just didn't feel that they recruited us well.

Sister lived there and spent quite a lot of time of the phone as lived a few states away. We were led to believe the care would be quite a bit better as she was Type 1 diabetic with Dementia and they overpromised what they were able to deliver for those needs. I believe if she was not bouncing around from Hospital to Arden Courts and back it would have been more beneficial.

things started out ok here at Arden Courts but in the midst of Covid they have developed some staffing issues. I'm sure every facility has this issue, and I also understand its a stressful job. however, I'm very concerned about the care services and the staff. I moved my loved one in because of the educational background of their nurses and staff, and the ongoing training that they were receiving; but it seems like all of those people are now gone. they've brought in staff from temp agencies. these people aren't trained and don't know how to deal with the residents who need memory care. they don't know how to negotiate or be patient with them. the head nurse is good, but the other nurses are kind of standoffish. the receptionist rarely greets me and I wouldn't know the director if I fell over her. she has made no outreach aside from emails. I recognize she's new and may be overwhelmed with all of the issues this community has. the cleanliness of common areas is great, but they are not so good with cleaning the residents individual rooms. this is almost never done unless you complain about it. I understand why though because they have the nurses cleaning the dining room and other areas, they can't seem to retain a solid housekeeping team. they do offer a lot of activities, but they don't encourage the residents to join. if your loved one says no, then there's no attempts to engage them. I've been seriously considering moving my loved one because I'm concerned that he's not receiving the level of care he needs.

Good community, didn't feel like the right fit for my loved one.

One thing we really did like is how the integrate everybody, but towards the end of our loved one stay we had a negative experience with hospice and covid.

The community was outdated and this was the downfall for us.

Too small and limited. While I'm sure this is a good facility for some, I wanted something nicer for [name removed].

They had very little staff, and there were a few people that were great. I moved my loved one from another community to this community. There have been 12 death cases via COVID. The community didn't do anything to remind him to shower, change his clothes, brush his teeth, or medication, etc. When they would ask my loved one, he would say no due to memory care issues. The activities director were great. They would help residents in anyway. The activity directors took turns to assist with the residents. They didn't have any help to assist with about 30 residents. This is about the aides not knowing how to deal with memory care residents, and if your get a good director who hire the ample staff, then this community would improve, in my opinion. It was nice that residents could go outside for fresh air. This allowed some residents the ability to walk around. I would see people falling.

Our loved one was only there for two weeks, and then he passed. Since he was only there for a short time he did not participate in the activities. When we first came to visit this community it seemed fine, however the first time we visited our loved one he was sitting in his own filth.

Have had a relative in Arden courts past several years and would recommend the memory care facility. We liked the individual rooms, the large central walking area, and the caring staff. Everyone was responsive to any concerns we expressed.

I found the facility a bit run down/outdated and smelly. The layout with its four wings is nice. There's a lack of common space and other than individual rooms not really anywhere families can sit and visit. They do have a very nice outside setting. Unfortunately, I wasn't overly impressed with staff. Like another poster, I didn't find it warm and friendly. The Receptionist/Admin was rude and couldn't be bothered - Certainly not a good first impression. The nurse seemed nice enough, but the facility head didn't come across as being particularly comfortable.

Clean facility. Secured entry, which I liked. Bedroom was small for the price. Staff was friendly. Director was nice. But it didn’t have that ‘warm & friendly’ feel to it. A little too stuffy & proper for my taste. But I’m sure it’s lovable to it’s inhabitants. My loved one would be well taken care of at this place. But I don’t think he’d fit in here.

Our initial meetings at Springhouse were wonderful. We pointed out a number of things that were important to us and were promised all these were in the works over the coming months. The staff is very friendly and, I am sorry to say, we drank the cool-aide. We are well into our second year of residency here and things have gotten worse rather than better. The Community spaces are sad. Old, dirty furniture, dirty outside seating area, huge bleach stains in carpeting, which is split and sewn in high walkway areas. Outside shutters are bleached out. The food has gone from bad to worse. Flavorless, same repetative menu with no thought. Last nights' main entree: speghetti & meatballs in BROWN gravy! On the plus side --- The nursing staff, caregivers and med techs are wonderful. They are kind, caring and competent. We could not be more pleased with them. The staff is curteous and polite. The residents are wonderful. They lift up each other in bad times and celebrate the good times they enjoy together. It's a joy to get to know them! Essentially, what you see when you get there is what will always be. By all means, eat a few dinners in the dining room before making a move here. If a tasty, well balanced diet is important to you, this might not be your best choice.

I found that they were not able to handle my husband's more difficult behavioral aspects of dementia without medicating him and then to continually increase dosages instead of effectively redirecting him. They do offer activities for the patients, but seem to expect the patients to know when to show up for the activities, even though this is a memory care facility. Staff does not strictly acknowledge a patient's right to medical record privacy. Nice place for patients in the early stages of dementia or in the late stages, but if your SO is in the unpredictable, challenging middle stages, be prepared for the 30 day notice!

I toured here when I was looking for a place for my Aunt and everything was going great. I was going to have her stay there for a bit but they backed out on me last minute. The facility was kept pretty clean but the building itself was set up kind of weird. It was like four square corners with maybe 10 rooms per square. They talked about the different activities that they would provide, balloon toss and painting being a few. I would’ve loved for my Aunt to go here but they backed out last minute and didn’t give me an explanation why.

We are working on some issues that are occurring at the Arden Courts of Warminster. We were led to believe they would provide quality care for my mom but that is not happening. After the fourth fall and taking her to ER myself, I am looking into Plan B. I have already called a meeting between the care manager, my lawyer, my brother and myself to try and get an understanding of what they were doing to provide consistent care for my mom. I've pointed out that the staff and the directors have little or no communication and there does not seem to be any accountability or consequences when the care is not being provided to the residents. I cannot get a solid answer from one person to the next. Questions regarding whether she is eating properly and how to get her to stop losing weight, why she is falling, why is she not being watched and allowed into another area not designated for her to be in, why aren't her medications being logged in consistently for the next shift of staff members to know what is going on when they arrive on the scene. Because of unforeseen circumstances, I had to place my mom quickly, now it's Plan B.

Rooms are so small only single beds will fit. No room for television, halls dark.

Silverado is not going to be a good fit for us unfortunately.. They only have shared rooms and residents are not allowed: TV's in their rooms No Cash/Credit Cards No Cell Phone No Kitchenettes

My tour of this community was decent. When I first arrived for my appointment, I asked for the person who was suppose to give me to the tour. For 45 minutes I waited for someone to come give me the tour. Also we toured the wrong side of the community at first. After the tour was done the sales lady was very pushy. She didn't allow us time to think about our decision.

My mother is doing okay since her move to this community, but I do have some concerns. She has had quite a few bad falls. The staff is okay, but I do think they need to hire more care givers. Her personal care could be better, they only bath her twice a week. They do a good job with the cleanliness of the community for the most part. The meals okay, and she has gotten involved in some of the activities they offer. Overall due to the lack of caring my mother has received, this is not a community I would recommend.