ProMedica Senior Care

They are still better than other establishments around here, but they need to get their management issues solved and get back on mission. We picked this community because they specialized in advance dementia care. Facilities is on target, but the staff training is not where it should be.

They are very engaged with the clients and family. The monthly learning sessions with the families was very helpful and informative. They could do better with communication between the staff and clients. I believe the staff was trying to accommodate some requests but did not communicate with the following shift on the requests. Also there were times where the room appeared to have a quick mopping and missed some of the floor. I think Covid and the ridiculous Illinois Covid policies and oversight caused difficulty with appropriate staffing. There were times when the staff level was low, but not the fault of Auberge. They did their best to compensate for the lack of staffing but seemed a little overwhelmed for the clients who needed more care and attention. I believe they are better staffed today but my rating is for the period we were there and Covid policies were difficult to navigate. Overall the leadership staff was eager to help and corrected any concerns we had. The hospice group has to get a lot better. I know they are a third party but boy they communicated very little and never gave an update unless we called them.

The beds at Arden Courts do not have any bedrails, nor hand rails of any kind to assist or protect the elderly. This has resulted in my 92 year old mother falling out of her bed numerous times as she has tried to get out of bed to go to the bathroom. There are no cameras, nor sensors of any kind to alert staff that my mother is getting out of bed to go to the bathroom at night. So my mother is on her own. This has resulted in my mother falling too many times! I have tried to stress the importance of these simple, sensible protocols to protect our elderly from ending up with broken bones, but my requests have been dismissed under the excuse that any type of bedrails and sensors are a restraint, and are not allowed. I feel frustrated and powerless. I feel that these are simple measures that prevent unnecessary injuries, pain and suffering. These simple measures should be part of memory care! It only makes sense!

My 88 year old Dad wanted to go to a facility with my Mom. He was in independent living. He could not be in Memory Care. I wish that my mom could of gone here instead of [facility name removed. Arden Courts is was all memory care. A little dog was running around which was fun. Communal bath was concerning. That was another reason I kept looking.

The staff members at Linden Village were amazing, friendly, and kind. Food was good but not great. Rooms small but adequate. I called once and a resident answered the phone, which was a little concerning. Everything seemed clean.

What I liked: the chief nurse is passionate. They didn't lock doors and encourage residents to explore. This was before covid however then they restricted this and locked doors. Not sure what they do now. Improvements - their food needs improvement . Some of the staff were undertrained. They went downhill after a change of management and Covid

The staff was very friendly but my mom's hygiene was not taken care of. Her dentures were not being cleaned, they did not put lotion in her legs, and her depends were not changed. I frequently could not find staff. And it was very very expensive.

The Auberge at Lake Zurich was a good community; however, it was on the expensive side. I also didn't think the community was a good fit for my loved one.

Arden courts was not a good fit for my father. We moved him 18 months ago. The staff changed three times while we were there from English speaking nice people to my dad, then they left and new staff were hired that were difficult for us to understand (language barrier). My deaf, blind father didn't have a chance at understanding what they were saying. Then another new staff was hired, still there was a language barrier. The rent went up three times as the service went down. He was heavily medicated and slept most of the day. The staff often locked us in the residence area, many times because no one could let us out. I would not recommend Arden Courts for someone as disabled as my father who cannot stand up for themselves. The friendliness varied daily, it was better when I understood who I was speaking with at the time. The Quality of Care was all over the place. The Staff, again, constantly changing. There were no Activities that I knew of. Value for the money is difficult to say as we're now paying much less for far better care and conditions.

The facility itself is beautiful. The common areas are decorated beautifully but are very small with limited seating and offer no privacy. The only place to visit privately is in the resident's room. Those residents who need the most help seem to get it. I'm concerned about the other residents who don't need as much help. My loved one is able to get in and out of bed herself with the use of a wheelchair. Yesterday when I visited, someone else's Walker was next to her bed and her wheelchair was pushed in a far corner. When I asked about the Walker, an aide said it was someone else's and she removed it. Very concerning as my loved one doesn't use a Walker and would have fallen trying to get to the wheelchair.

The interaction with the staff was good. We picked this community, because it was close for familly to visit and the cleanliness of the building. The rooms need to be remodeled on the second and third floor. They can improve on the level of care, and educate the caregivers on dementia and alzheimer's. The staff was very friendly and did the best that they could. I would recommend to other families.

I toured Arden Courts and I was not a fan of our tour guide, she just seemed very not caring to the situation. Which kind of surprised me when I found out that she's been at this facility for a long time. The cleanliness was fine. We met a few other staff members during our tour and no one was very friendly. Not a good feel. Their visiting hours are also limited.

They increase the rent every year, which does not seem fair. We picked this community, because I heard the advertisement from A Place for Mom. The management is excellent. Her performance is really good. They have trouble getting help in the dining room and kitchen. I would recommend this place, because of the staff.

What we really like about The Auberge at Lake Zurich is the staff's responsiveness - whenever we have questions or concerns they are quick to handle it. However an area of improvement could be with the activities - said told us all about these activities and where they are posted but from what we have seen there is not much at all, but we do think they are working on improving that.

Nursing staff is horrible found the temps cared more about you. The rehab staff was excellent 5 stars for them . A lot of fighting between shift changes. Dayshift leaving work for 2 nd shift. Then 2nd shift takes it out on patients. I rate it a 5 for the rehab people and a 2 for their nurses n 4 for temps

I would only recommend Arden Courts of Cherry Hill for ambulatory, very advanced dementia with cognitive deficit.

They presented it so wonderfully, but it is not as promised. I receive very little help from management. There is currently a Covid problem, and I don't think it's being handled right. They're not Covid testing people with symptoms if those people protest. They don't have enough staff to provide adequate care. The other day, they had only one caregiver for the entire place. There's nobody to unlock the doors for you when you come to visit. I am not happy.

I toured this facility and was not impressed. Cleanliness seemed ok. Our loved one is on a budget and they didn't seem to care about that, kind of had a no care attitude about it.

This facility has good, organized activities. It's clean. One suggestion I have for improvement would be for them to have more native Spanish speaking staff.

Most - quality of care Improve - cleanliness