ProMedica Senior Care

I'd like to mention a few concerns so others are aware of our experiences. One year ago, Arden's billing system implemented and a fee when paying by credit card. My mom started paying on time by check (prior to setting up automatic payments), but they wouldn't get posted in time by Arden. Their record-keeping was horrible; we spent endless hours trying to keep accurate payment records for ourselves. Prior to my dad leaving Arden, they withdrew an entire month's of rent was when they told us ahead of time that the balance was $[removed]. It would have cost my mom $[removed](a lot of money on a fixed income) to stop payment) on the check she mailed to Arden. We asked Arden if they would pay the $[removed]fee, but they declined. [name removed] at Arden told us to delete the automatic account which we did, but this was false/inaccurate information. It was a nightmare and I could share more about this, but I wanted to give you a general idea of our frustrations so others are aware of this. I do want to give Kudos to [name removed] there. She was always so incredibly helpful, supportive and professional! She assisted with helping to move my dad out and she was so kind and a true blessing! Thank you again for allowing me to share our experience. Overall, we were pleased with Arden and the level of care; it was the past year or so that was stressful.

"Arden Courts of Bath has been a wonderful place for my Aunt [removed name]. The team is professional, patient, and clearly dedicated to their residents. We love seeing her engaged and well-cared for. The layout of the community is perfect for someone in her position, allowing her to move safely while maintaining a sense of independence. Highly recommend!"

The tour was fine and our questions were answered. The person we spoke with was well-versed in dementia and the services provided at Arden Courts. We decided not to move our mom here because the building itself is quite old, the bedroom very small with no shower and it was busy.

The staff of the community centers are so excellent that the make a long day joyful. Main staff is excellent. There are caregivers who show extra care and extra giving. They make showers, bathroom help as much easier. I can not say enough wonderful things about some of these precious people.

My mother seems to be taken care of and staff is very pleasant and kind to her. They contact us with any issues and concerns. She seems content and comfortable. The staff conveys any needs she has such as clothing and supplies.

Arden Courts is a clean, well managed facility with a staff that is largely friendly, helpful and competent. The fact that they offer respite care is a plus, because it gives you a chance to try out the place for up to a month without making a long term commitment. I would give high praise to our first contact there, [removed date], as well as their nurse practitioner and their Physical therapist (who is a contract employee). They also contract a hair cutter who comes in weekly. She and many other employees and contractors have been with the facility for many years. I think Arden Courts is typical of memory care facilities in the area. It is important that a relative monitor the care given to their loved one. The staff is caring and competent, but you have to continue to monitor what is going on to be sure your loved one isn't lost in the shuffle, as most of these places are understaffed. I appreciated the fact that Arden Courts staff had, for the most part, stayed on the job for many years. That is a positive testament to their organization. The one thing I'd change is their billing system, as it was not itemized. I kept meaning to ask for a cost breakdown when I received bills, but as pressures mounted I just ended up paying it all, despite having questions.

wonderful community! I love the activities. the caregivers are always helping with random questions that i have. the front desk is always helping me and always informs me of anything new or up coming events.

very up beat place. all of the workers are very compassion. that's very good care of the patients. summer time its so nice to enjoy the courtyard. very clean and courtyard very nice up keep and a larger space then one would expect.

friendly staff. clean. fun activities. maintience always helpful and very attentive! very quick whenever anything is needed. love the holiday parties. care staff helpful. front desk staff always available.

Staff are quick to get back to you with any questions or concerns.

Outstanding activities director and schedule. Very caring staff. We like that it is 100% memory care.

The place was the cleanest I've ever seen. Building setting was extremely nice. There were 4 wings of I think it was 10 rooms each. Residents of each wing ate in a dining room together. Room was very adequate. Laundry was marked by staff who were exceptional in making sure cleaned items got back to owner. Staff very nice and accommodating. Mother was in wing with mostly people of very limited mobility and and virtually no conversation. Mom was 99 and had gone there after a couple of weeks in the hospital. I often saw the staff interact with a much younger woman who had memory problems and they were very caring. Her food had to be ground to keep her from choking so I can't really evaluate it. Staff was good at getting her out of bed and dressed for meals down the hall while she could do it but eventually she just stopped eating and was totally bedridden before dying. It seemed that activities were rather limited but that could just have been that mom had gotten so much worse. They did have Hospice rep that gave me regular updates.

Facility was very beautiful and clean. Staff was very welcoming and attentive. [name removed] who gave the tour was amazing . She was willing to give me so much great information. They also have an amazing rent special for the month of December.

The residents seemed content and the staff we met were friendly and appeared to be comitted to provide quality care to the residents. The bones of the residence seemed sound but it felt tired and in need of a refresh. We were there at a time when therer weren't any activities going on so it was difficult to assess whether there was value for the cost of the care.

[name removed] is anemic so having room with Motel type heating cooling unit she can set herself, second the nutritious meals with high protein content to help regain strength for walking come third attentive staff on

Mostly recommend, it is better than others. Would like to a better way for patients to get help instead of calling/yelling for help. A call button or something. They say they check patients every 15 min. But they don't. We've had issues with sitting extended time on toilets 30,-40 min before someone returns to help them off. That's with calling for help

There are 4 houses or units with up to maybe 16 Residents per unit, which merits more attention by staff. Residents eat and sit with the same residents daily and become good friends. Plus they have a beautiful fenced-in garden yard that even has seating. And the entire facility is exceptionally beautiful. The only reason I rated them 4.5 rather than 5 star, is because a really nice jacket came up missing the 1st couple of days my loved one was on site. Also, once my loved ones' diaper was soaked & shortly after, they had a urine infection (though Residents diapers are to be checked every 2 hrs). However, even with this, I still highly recommend Arden Court as a really great place for your loved one, over anywhere else.

Overall, the staff's friendly and helpful, with a caring attitude. The staff-to-resident ratio is high, thus residents can often be left unengaged. Conversely, as a memory care facility the progression of resident dementia is advanced, complicating engagement.

Really like the staff and all of the nurses and Denise and Teresa. They really do understand the state of the minds of the patients and what they are capable off. I would only like to see more encouragement from the staff to do more activities. Music is a great motivation would like to see them exercise and listen to music more. Other than that it is terrific

The whole experience of meeting with [name removed] was smooth. We were introduced to several key staff during our tour. When we arrived for the stay, a staff member helped us get my dad settled in his room. My dad seemed to enjoy the stay. I liked the fact that several staff members had been working there many years. I would look to use Arden Courts again for respite stays. There was no way to pay electronically. I had to use a check.