ProMedica Senior Care

The staff at Silverado Onion Creek need to have more communication among the administration. No body there seemed to know what was going on. I took mom out of this facility.

Staff and administration very nice and extremely supportive. Listen to needs of resident and family. Excellent place.

Within a few days of my mother moving into The Memory Center, most of the staff knew her name. Whenever I walk in I hear about my mother gardening, dancing, or walking with others at the center. She has adjusted to the facility very quickly. I highly recommend The Memory Center.

Overall I think they do a great job at Linden Village of Lebanon. The caregivers are lovely, and for the most part do a great job looking after my loved one. They really did an excellent job during her transition to this community, she had an emergency while we were out of town and they had to coordinate with the hospital to get her moved in without any help from us, and they did a great job. The one complaint I have is that I wish some of the memory care staff would be a little more careful about what they say around my loved one. She is more aware than some of the other memory care residents, and sometimes the aides talk about things around her that upset her. But overall it is a very nice place, and I would highly recommend it!

I read the reviews and I think the family members should be ashamed of themselves. Dementia and Alzheimers is a difficult disease. It is hard to accept that the person suffering from this disease will require more care than an assisted living can offer. My mother has been at this community for 9 months. I will agree, there has been many changes. The COO has not turned a blind eye, she is the one making the changes. In business, this is how it works. Anita is there every day and works long hours. She took my mom for a walk outside just today. My mother has declined. She requires more care and has become very difficult. The Executive Director and the new nurse had a meeting with the our in house doctor to discuss her care. I listened and I learned and I took the recommendations. It wasn't fair to the other residents that my mother was becoming violent but I had no knowledge on this disease. My mother gets great care at this community. [removed]

[removed] The management team at Vintage is great. The new ED is making wonderful changes. She is upfront and honest. I have known her from a previous community and she has always been in touch with what the families need. The previous ED allowed the staff to run the building. I agree that the company as a whole may not be that great but I love my mom being here at US Memory Care. It's going in the right direction.

Thank you for helping our father and leading us in the right direction in his time of need. We appreciate all the hard work from your staff.

Overall I think they do a very good job at Silverado Lake Zurich! The staff are very friendly, the facility itself is well kept and clean, and they take great care of the people who live here. They also accept pets! My one complaint is that I think they could be a little more attentive when it comes to making sure her dog gets let outside more frequently.

They have made the transition as easy as possible for my Mom. They seem to truely care, she likes the aides, she has participated in the activities and likes the food (she is putting on some wieght, a problem for her). The staff allows her dog to come visit her, a big plus. We are glad we found Arden Courts.

They are doing good. They could do a better job getting the laundry, it often doesn't get done. They have one person to do laundry for 80 residents. Other than that it's wonderful.

I have seen firsthand the compassionate care provided to the residents by the many dedicated staff members. The compassion and respect they extend is evidenced in their relationships with the residents. I have a new found appreciation for not just the day to day work, but also for the work that goes on behind the scenes, that makes the day to day possible!

I felt good about this place the minute I entered the front. my is getting great care, the staff are friendly ,caring and very professional. the place is very clean , very pleasant my mom has only been there for about need to see long term

My Dad has been at Silverado for almost two months now. The people have help not only Dad but our family as we adjust to all the changes in his life. Silverado offers a clean, safe environment and tries to get everyone involved in activities. They have a warm and friendly staff but most of all they are patient. This is a difficult time for everyone and they take their time to help us all through the process.

We had to move our dad to Arden Courts due to his particular type of dementia. It was extremely difficult due to separating him from our mother but we know he is being cared for and is safe there. The staff seems very caring and patient and tries to involve him in everyday activities.

Overall they've done a great job at Silverado! It's a nice looking, clean place, and everyone has been very friendly. They've got plenty for the residents to do, they have frequent entertainment and trips, and there's plenty of room for walks. It came highly recommended to us, and I'd definitely recommend it as an option to others!

My brother has only been there for about a week or so now, but he's quite comfortable. He especially loves that it feels like a home and not a hospital. He likes his independence where he can get a snack and drink whenever he pleases and likes that he can be with people and has safe spots including his "apartment" that he can go to when he needs quiet. The staff has been especially helpful and there are plenty of activities for the residents. It is sparkling clean and brand new another feature I really love. I also LOVE that he can walk the entire building both inside and outside and that family has plenty to do while there. I can't say enough about Silverado Memory Care.

This was beautiful, the Cadillac of buildings! The woman who showed me around was very nice. It's lovely with lots of windows. The building is secured and they have an awesome courtyard that is all enclosed. It was way out of the price range for us. Also everyone has a roomate, and they don't have t.v.'s or phones in the rooms, because they want everyone out in the public spaces, which are really nice, but I didn't think my loved one would go for that.

Great place but a little expensive. Food is also limited.

I like the facility, it's a nice facility. The way they have it set up is homey. They have lots of good activities. They are kind of struggling with a couple things - his room is cold and they don't seem to be able to fix that. The other is that he has Alzheimer's, and of course he has hygiene issues, and it doesn't always seem to be fixed like we had hoped it would have been. Other than that, we have no complaints, and everything is fine.

I have him in there I like it a lot, it's just that he has fallen a couple times at night out of bed, so I am working on that. It's well staffed, clean, and I do like it. He comes from having 24 hour care, so it is a little different over there. I did hire an aide to sit with him at nights on the weekends, which is kind of a waste of money, but the problem is that if he has to get up to go to the bathroom, he needs someone there. I am a nurse myself and I know how night shift on the weekends goes - it's tough. They have been very, very helpful and gone out of their way. They have done a lot, and I think that they are very good.