ProMedica Senior Care

They are awesome. They have helped me out a great deal. My dad living a wonderful life now. He is not just alive, he is living. My dad loves anything that has to do with food, and they do a lot with food aside from just eating. He is involved in the preparation by doing things like peeling oranges. This is really helping him to stay calm and feel like he is doing something helpful. I am happy to write this because I think that this is a great place. When I am old, this is where I want to be. I've already told my children.

I thought they were very nice. They were nice and clean. They took us around and we saw everything. We really liked it too but the price, more than anything, that was an issue.

We're pretty happy with it; we have both of our parents there, one in personal care for memory care and one just in personal care. It seems to be a pretty good fit for both of them. I'm not there a lot because I'm living in Florida but I was up about 2 weeks ago and things seem to be good, my sister is there almost every week and I know she has no complaints. I don't know what things could totally be improved on because I'm not there all the time, at this point they've only been in there since mid-July so were pretty happy.

I toured Arden Courts, Northbrook, and found it to be a welcoming, friendly place and a homey environment. They try to tailor their services to meet client needs, such as cooking a favorite dish from home. The activities and social interactions also seem to be tailored to a level appropriate for the resident. The staff seemed very warm and responsive and took time with me, the residents and families. The cost sheet was confusing and I will find out more on my next visit, but it is private pay.

They're great, they really are. I like the fact that they have dogs for the residents to pet. They're very low key which makes it feel more home-like and they refer to it as their home, because it is. They treat the residents like that is their home. They've been extremely good to my mother. We've been pleasantly surprised. She's very happy there which makes us happy. She's not even asked to come hom which was surprising to my sister and I.

What really made the difference is the staff. They are just very friendly and helpful. They were very accommodating and overall just seemed trustworthy. Felt comfortable enough to entrust them with our loved ones.

This was a great community it just was not the right fit for us at this time. The staff is really friendly and they seem to have really good Alzheimer care. We liked the community it just wasn’t what we were looking for. We would recommend this community to anyone.

The main reason that we choose “Arden Courts” is because they are a full memory care community not mixed. The people here know what they are doing and are patient. We have only had one small issue and they worked quickly with use to resolve it.

We chose this community for the convenience of its location. It is located near our neighborhood so wasn’t a complete uprooting. The manager came by my house to talk to us he explained all the things they offered and answered any questions we had. They were available immediately so it really helped. My loved one is a little stubborn and gives the staff a fight so he keeps them busy. It is a very nice community with very nice landscaping. If we needed services like this again, we would use Arden Courts again.

The staff was very friendly and professional The place is very clean and easy to tour They honored quote that they gave in initial call. Worked with me during entire process. Introduced hospice group Heartland, they were also very helpful to understand next steps I would highly recommend them

Overall good based on the care given to the tenants. The nursing staff is great and [name removed] has been great along with the rest of the nursing staff as I get very few calls unlike the previous place I had my mother in. This place is very clean and they are very attentive to everybody there.

Bottom line is that Springhouse was okay; not great, not terrible. In fairness, my father in law was a difficult resident given his age and ailments. Our main concern was that while he was on the most expensive plan, and thereby should have had comparatively a lot of attention, but many times when we visited, it took a long time for a nurse or caregiver to respond. Also, often two or meals would be left on his table covered and uneaten. My wife and I both felt the staff should have been more encouraging to get him eat as we often were successful. On the positive side, the staff was pleasant and the facilities were clean.

Most of the staff I really like a few not my favorites The executive staff - executive director, head of nursing, most nurses- excellent My dad doesn't do many activities but I have witnessed many - exercise Movies/tv, today they throwing a ball (around) trying to keep them engaged holiday parties and bbqs Food seems ok not amazing apartment is fine - studio - but they keep the residents out of their rooms almost all the time pretty clean They have video in every room in case someone falls which of course you need to sign a waiver to allow pretty good at keeping family informed and very welcoming environment i feel like every staff member knows the residents and especially impressed with executive director head of nursing how much interaction they have with residents with the exception of having 24 hour one on one care i couldn't ask for more

Very nice customer service , prompt call backs, just overall good service. I would recommend

My first experience with a memory care facility, so not sure how it rates vs others so I gave it a 4. Staff, activities, food, cleanliness and units are great. Challenge 1: is Arden Courts has gone thru an ownership change recently and I am experiencing challenges with the new portal because I have (2) residents. Challenge 2: is too pay more attention to each residents unit as I discovered (2) missing light bulbs from a plugged in lamp in one of our units. I told a staff member, it was not replaced a week later until I went to the front office to complain. All else has been good.

Housekeeping could improve - the place is not dirty nor does it smell, but attention to changing sheets and sweeping the room floors could be better monitored/scheduled They do seem to have the same meals all the time. They need to offer activities that are geared to the ability of the person. There are "high" functioning residents that could get more out of higher function required activities

The residents & facility are both exceptionally well kept. It's extremely clean & they're well groomed & neat. They do an incredible job keeping up with schedules, activities, & have good healthy meals. The residents are getting excellent care & it shows. My only complaint has been poor communication with the families. Otherwise I would have given a 5

[name removed] was very informative and provided a great deal of information. However the rooms were too small and the upkeep i.e. the walls had fingerprints and needed either washing or repainting. It didn't feel cozy just cramped

Variety of activities and nice rooms. Friendly staff. Very knowledgeable staff. People seem to be happy. Would recommend to others and the person who gave tour was helpful. The facility was well kept

They specialize in memory care and can truly handle all of the scenarios you think will get your loved ones kicked out. You can truly rest at home and get your life put back together. They are kind and keep your loved one safe. They do not hurt your loved one. They are patient with them.