ProMedica Senior Care

Thanks for being so kind to my stupidity. My children used to live close and they were always able to assist this old woman with technology but now, they’re both in New York and so busy, I dare not bother them. So, here goes: "My sister joined Arden Courts on [date removed]. On that day, there was a welcoming reception for her with balloons and all! My experience since then has been over the top! Our first contact was [name removed], Memory Care Advisor. She was so efficient in answering all questions in detail and helping us (myself and siblings) feel confident in the care my sister would receive. I was able to visit Betty 24/7 if needed and was always treated with great respect and there was never any concern . It was fun to attend all their functions…Christmas, Valentine’s Day, etc. Since Covid has entered the scene, our visits went to FaceTime. [name removed] helped organize these visits and is always right on target! [name removed], the director, has kept us notified on a weekly basis as to any further happenings and almost every time I call, he’s the one that answers. He also participates in all the functions! He’s a hands-on director! I am extremely confident that Arden Courts has my sister’s well being at heart and I’m looking forward to being able to visit and attend the celebrations in the near future."

As far as memory care it is the best place to take your loved one. The activities were good and my loved one enjoyed the music. The food was very good, and my loved one enjoyed the food. If there was something that my loved one didn't like, they would provide an alternative. The staff was very helpful to the residents and families.

My loved one has been there since January. I have no complaints about this community. I am happy with the place and care. There is no COVID cases. The front office staff is very helpful and answer any questions I might have. There is paperwork that needs to be faxed every month, and they do so for me. There are 16 rooms in each wing. They have two aids that are available for each shift, and a couple of nurses for each wing. There was one incident that my loved one had and were concerned about her and decided to send her to the hospital, this was in during the third shift. They wanted to make sure she was ok, and she was. I can call anytime and the nurses give me the information. They keep my in the loop.

We absolutely love this place, it is a smaller community and the residents have the freedom to move inside and outside and on any unit they want. They way this community is set up is that they have two court yards which are very nice, the activities room has a big patio. They have a beautiful salon. The food is very good, very tasty. Our loved one can't feed themselves, so we were told they need figure food. But we haven't been able to visit since COVID. The rooms are similar to a dorm room, our loved one has a private room which is plenty spacious for them. It has a bed with a nice comfy chair and a private bathroom. The care our loved one is receiving is amazing. We were told they give routine skin care checks on everyone, they provide needed products for them as well. What is really nice is that they bring outside vendors in like dentist, physical therapist and occupationally therapist in so they don't have to travel from one place to another. The communication is fantastic we can call at anytime and there is always someone there to take our call.

My mother was admitted to Arden Ct. 4 years ago with early to middle stage Alzheimer’s. She was never formally diagnosed, but presented with signs of short term memory loss and behaviors that were beginning to cause endangerment to herself and others, i.e. leaving the water running, taking aimless walks in 90 degree weather and getting into a car with strangers. She was careless with money and angry at having an aide in her home. Upon entering Arden Ct. she was quite angry with me, but thanks to the staff, mom acclimated very well within 1-2 weeks. I must give credit to the facility’s Executive Director, [name removed]. She has been incredibly helpful and supportive for me and for my mom’s success. I don’t think mom’s initiation would have gone as smoothly without her assistance. Throughout these past few years, mom’s shown much deterioration from the disease, but [name removed] has always been able to explain the process and normalize my fears and feelings. The staff has always shown their care for mom and all the other residents with warmth, patience and tenderness. In addition, they have a wonderful activities director and their medical personnel are always attentive and ready to respond. It has given me much relief to know that mom has been cared for in the way that I would have cared for her, had she lived with me. When I look back at all the choices, I know without a doubt that I made the right choice placing her at Arden Ct. Memory Center in Delray Beach, Fl. I had visited flashy and impressive looking facilities, but the smallness and warmth of Arden Ct. along with the knowledge that the building was designed for the Alzheimer patient in mind, convinced me in my decision.

My father [name removed] was diagnosed with the early onset of Alzheimer’s at the age of 74. He lived for 19 years since that diagnosis, the last 2 years of his life at Arden Court in Delray Beach. The director [name removed] and all the caregivers at Arden Court were so wonderful and attentive to my dad. Before the quarantine I was able to visit my father everyday if I chose to, he was always well groomed and neatly dressed...and loved his meals. [name removed] contacted me during the onset of the quarantine and asked about weekly FaceTime visits with my father. I was so happy for that even though he had been declining rapidly from his Alzheimer’s disease, and the disease had taken away his ability to recognize me, he was still sweet and in good spirits when we were on FaceTime. The last FaceTime call I had with my father was 3 days prior to his passing away. I was with my little grandson and he said “hi poppa, although my dad had no idea or understanding of who we were he sat there looking at the FaceTime screen smiled and said “cute”. He recognized that this was a sweet little boy who said Hi Poppa. I was so happy for that FaceTime on that day to see my father smile at his great grandson who he didn’t even know because daddy passed away 3 days later. I’ll always have that memory ... Thank you [name removed] and all of the wonderful caregivers at Arden Courts who worked so tirelessly, and helped imprint that wonderful memory in my mind forever and taking such wonderful care of my beloved daddy as he will always be to me.

The staff is spectacular, the value is great. Pre COVID they had a variety of programs for the residents to participate in. They would have readings and music, they also would have professional musician's come in on Fridays. The way the facility is laid out is very unique, it is very large. There are four wings built around a central area. The food is fine, it good and tasty. The rooms at this community are terrific. They re-designed all the central areas, her room is lovely. The staff has really stayed on top of COVID, they have started doing supervised face to face visits outside on the porch. They have really done a great job keeping everyone safe. The executive director is just spectacular as is her number two.

My sister and I had been taking turns caring for our Mom in our homes when we realized that, despite our best efforts, we could no longer continue to do so. After some research, we settled on admitting her to Arden Courts of Palm Harbor. Due to the pandemic this was a difficult decision,as we were placing her into a facility sight unseen and then being unable to visit her for an unknown length of time. [names removed] walked us through the process step by step, always helpful and encouraging, very understanding of how difficult the situation was for us. They addressed our numerous questions, including the precautions they were taking during COVID. Since her admission, Mom has adjusted beautifully. [names removed] made sure Mom has a lovely, comfortable room and sent us pictures of the end result as well as pictures of Mom in activities. It is clear that the staff considers her to be an individual, not just a room number, and they understand how difficult it is for her to be away from us. They go to great lengths to cater to her special likes, such as her love of music and of ice cream. We cannot say enough good things about the kindness, personal attention (putting her hair in rollers!), and care they give mom every day. The nurses, caregivers and administrative staff are all readily available by phone and are always willing to answer questions, give updates, and arrange phone calls and FaceTime meetings for us. Even though it remains difficult to be separated from Mom, we are truly grateful for the assurance and peace of mind we have of her well being at Arden Courts of Palm Harbor. Thank you all so much!!

Top choice. No family care. Huge consideration

We chose Arden courts because of the fact it was strictly a mental facility, secondly I liked how they broke it out into smaller houses, it is not as overwhelming, and third when I walked through the unit, I passed someone on a girder and the staff surrounded him as they walked him out. The room sizes are decent, they have their own private bathroom and plenty of room for personal items. I have eaten here, the food is good and the deserts are great. They seem to have a lot of variety. My favorite part about this community has been the staff members, they have all been great. The kitchen staff came out to me and told me my husband wasn't eating and I told him he needed finger foods, from there on out he has been eating. They modified for my husband so he would eat, I can tell they truly care. I would absolutely recommend Arden Courts of Cherry Hill and already have.

Thank you, Arden Courts of Largo, for the excellent 100th birthday party thrown for our loved one. The decorations were colorful and the thoughtful planning showed through. Lunch was great and thank you again for that treat. However, we were most impressed on how the staff were so attentive to our loved one but equally an example of how the residents are cared for in such a personal and professional manner. I’m sure she enjoyed her day and is most appreciative of all the effort. Again, thanks for such a great day to honor a major event in her life, despite the ongoing Covid crisis.

1) Excellent administration 2) Req. nurse on duty-doctor on call 3) In-house food, diet, beauty shop, hair-care, maintenance 4) Active fire alarm and security systems maintained 5) Well trained, caring patient care personal 6) Large group meeting and activity rooms 7) Large outdoor fenced garden area 8) Large patient bedrooms with closets, restrooms, and shower 9) Well kept corridors, maintained HVAC systems

The people are caring and conscientious. Everyone on the staff is very sweet and never grumpy. I chose this community because my mom was at there sister property for day care and needed full time care. My mom loves the food and they accommodate her dietary restrictions. I would absolutely recommend this community to other families.

Friendliness is a 10 out of 10, a little pricey but you get what you pay for. Staff is very caring, they had activities every day like memory games as well as physical activities. We ate there a couple times, the food was nice but it wasn't always warm. They would have home aid bread, fresh salads and desserts everyday. The community had gardens all around the facility, as well as big dining rooms. The layout was well designed. The outdoors were very accessible to all residents, which is one of the main reasons we liked this community. The office staff and nursing staff were very helpful all the time. They were very attentive and very responsive and just very friendly. We truly made a good decision.

The staff is very friendly. They take good care of the residents. They keep in contact with families to let you know what is going on. They have great follow up. I have not had any issues. The room sizes are nice. They have four different houses. They have a secure outdoor space for residents to use.

We can never adequately express or thank you enough for all of the ways in which you are wonderful. We know how blessed we are to have such kind, caring, and outstanding people taking care of our mother. Not only during these times (COVID-19) but always. You are in our prayers, not only to support you and keep you all healthy and safe.but as a treasure and blessing always.

My mother resides at Arden Courts. There are special people that have been present throughout mom's hard times as well as the lighter days. There are so many special caregivers but one is extra special. [Name removed] treats each resident with respect and engages them with normal. meaningful conversation and activities. She is patient and allows them to be as independent as possible. Doing this preserves their dignity. I'm thankful for all the staff, however [name removed] is truly unbelievable.

I have been remiss in not taking the time previously to thank you and the entires staff at Arden Courts for the wonderful care, attention, and respect that all of you have shown to each of the residents. About a year and a half ago. I made the decision to place [name removed] at Arden Courts. During that time I have had the pleasure to meet and talk with many of the employees. I can tell you without any reservations that all of them have been helpful, understanding and caring in their day to day performance in assisting all of the residents. Your "Team" at Arden Courts is the "BEST." I can tell you that placing [name removed] at Arden Courts is perhaps the best decision I have ever made. I will never stop thinking and praying for the entire staff, and all of the residents, that you all remain healthy and safe during this difficult time that the coronavirus has created throughout the world. Please extend my thanks to the entire staff for their dedication and caring they provide on a daily basis to all of the residents. I look forward to when I can visit my sister and at the same time be able to thank all of you in person for the truly great job you are doing. I will keep all of you in my thoughts and prayers. Thanks...

Arden Courts was the place I chose for my husband last August. My family and I are very happy with my decision. The minute you walk in you feel a comfort for your loved ones. The care he receives is excellent. They have a beautiful outside area that is open during the day. Because if AC’s size, it is easy to know everyone. The nursing care is excellent. The food is excellent too Before the Covid virus I visited everyday. The activities included everyone. I am now FaceTiming & visiting through the window. I know he is in good hands.

Arden courts of San Antonio is everything that an individual eWorld be looking for in memory care. Meals, personal hygiene, medical and activities are excellent handled.