ProMedica Senior Care

They're wonderful, they are a great place. they have brought a big turn-around with my mom. I've had some issues with the nurse but but it seems to be resolved right away. Just miscommunication, on little things old med list etc. They don't let them lay around and do nothing. My mom has never complained about the food and that is something because she's kind of picky. I have asked her point blank about the food, how is it and she said, it's good! The only thing, and I know this is an issue with Alzheimers patients, I don't know when my mom is showering. Usually if she has an appointment I will tell them to give her a shower and they will. If they could have a little more communication. If it was communicated a little more to me then that would be good because I don't know how often she getting shower, and I wouldn't worry about it as much. I chose this one because it was recommended to us by the family lawyer.

This is one of the nicest communities I have seen for memory care. When I visited, I saw all residents active and participating in a group activity. The caregivers are very engaged with the residents. The place is very clean and very inviting. The residents all seemed very happy and were well groomed. There is a very nice outdoor courtyard area with a walking path that the residents have access to anytime during the day in nice weather. The outdoor area is safe and secure and has a nice walking path and seating areas. I would highly recommend visiting this community if you are looking for a place that specializes in memory care and provides a higher level of personal care.

I would never have learned of Lely Palms without the guidance and help from A Place For Mom. Lely is the best kept secret in Naples. I was impressed with the location, the facilities and most of all the staff; many of them have been there 10+ years, which is rare in this field. Everyone looked happy and content and Renee Gonzalez is the BEST. She is caring, compassionate and down to earth. I felt like she really cared about my mom and not just filling up a space. I highly recommend Lely.

Really liked the feel as soon as I walked in the door. Residents were out of there rooms and in the common area together. Dogs, ping pong, staff interacting. Lovely outside courtyard, playground for visiting kids. Money back guarantee during first 2 months.

I loved the homey atmosphere of the cottages. The best part are the animals. Residents may be allowed to keep their dog/pet with them! All the cottages are surrounded by fence allowing residents with dementia to walk the sidewalks and go in and out of unlocked doors. The staff is a joy to work with and interact with the residents and animals quite well. Everything is very clean. The cooks are excellent and serve great meals and you can dine with your loved one. You can even enjoy a cocktail together, which was the last special moment I shared with my Mom before she became critically ill and passed on a few days later. I am glad I have that memory. I highly recommend doing a tour of Silverado Senior Living in Lake Zurich, IL.

My mother was there and that was very good. I liked everything about it. The only problem was Silverado is an Alzheimer's/memory care facility and my mother doesn't have Alzheimer's. We put her there because we knew she would get good nursing care. She had 3 stokes and a heart attack and there were RNs giving the meds and people really assessing her on a daily basis. Once she started to get better and became aware that she was in an Alzheimer's facility she got very depressed. She really had good care and the activities were amazing! They saw Bewitched the musical and had tickets to the Ringling Brother's Circus. They did all sorts of awesome things. The place was very clean and the care was really best you could ever hope for.

I absolutely love it. They have a bunch of people running around in diapers so it's as clean as they could possibly keep it. They allow people to be at their best through a god awful disease so I think they've got it perfect. For my father, the fact that it's a gated community is huge.

This is a beautiful facility and yes, i can see my relative living in this facility. The advantage is that it is very close to my home and I can visit nearly daily. The disadvantage is that the pricing is very high. I am awaiting feedback on the availability of a one bedroom unit.

We were made aware of Manorcare at Lely Palms through A Place For Mom. They identified a number of places in the Naples area, but we ended up chosing Manorcare because they offer a full continuum of care.

Very satisfied. I don’t think they have enough activities, but it might because I am not around. Pretty scenery. There is no odor, that’s one of the main things I was looking for. My husband is clean and well kept. Various members of the family feel like we chose the right location for him.

56 people in community. Pure memory community. 4 'houses' 14 people each. Dining in separate dining room. 3 full meals. Bedroom with 'powder rooom'. Full bath/shower within house not room. 1 level house. Nurses 24/7. Drs come to facility. Charge if they have to go out. Shared all inclusive. Furnished. Can bring own furniture. No refrigerator in room. Can bring one. They can go into 'house' refrigerator.

Very nice facility. Staff fully involved with residents. The Director is a credit to the facility. She seems knowledgeable about dementia/Alzheimers. Facility extremely clean, bright and staff seems very pleasant and competent. I like that the facility is divided into 4 sections, thereby making each section more "homey" and personal. Down side is not a Medicaid facility - if we run out of funds, would need to move to another facility. Cost is on par with the other assisted living facilities and is all inclusive except for medications and incontinent needs.

visit - very nice facility, 52 residents, waiting list.

Good experience. Except occasionally nice clothes, shoes and/or jacket(s) can show up missing. Staff will search and sometimes locate the item(s), other times it is just lost. So be sure to make an Inventory with photos and periodically review, plus don't send really nice items. Staff informs you in the beginning, that things can get lost and to therefore be diligent to label and conduct a periodic inventory of everything. Very clean, while closets may have only a few items on the floor (not in a laundry basket if soiled or hung up if considered clean). As a Visitor, you are respected and honored. They even have a K-cup coffee maker and snacks available for Visitor self-service. Everyone is very friendly. Administrative staff - Excellent with quick responses and/or follow ups. Meals/dining - Occasional gooey snacks may at some point become a dental issue. They celebrate holidays with Residents & Family/Visitors and have enclosed accessible courtyards to frequent in good weather. Residents also have a little freedom to walk about the interior area (with Staff guidance if/as needed) - State of IL facilities have higher rates than some neighboring States as a whole. IL facility rates are also above the national average (as everything in IL). So unless you are willing to travel a distance, this is the rate for a nice facility.

The admin staff is very helpful and responsive. Most admin staff and many Caretakers have been there for at least 2 years, which is unusual in the industry. Also unusual, residents have the same caretakers 5 days/week. facility is smaller than most, cozy and homey, as opposed to flashy and resorty. Since AC only has memory care, that's the primary focus of staff and resources. whereas in facilities I've seen with both AL and MC, the MC section has felt, is located and treated as an offshoot. It'd be nice to see some additional and more creative and stimulating activities at AC.

I like living here at Lely palms. The meals and dining could improve a little. But we just got a new person in our dining area. Sounds like a few big things will change. I'm very happy here and doesn't look I'll be moving any time soon.

This facility is great. They check on the residents every hour. The food seems ok. I love that the chef in charge of the kitchen has been there for 15+ years. I've seen her often walking around with freshly baked cookies or other treats for the residents. The activities directors are both wonderful. The program is very structured and I think they do a great job. Housekeeping is good, things are always clean and put away. I'm very impressed with the facility director, the tour guide, and the maintenance director. All 3 of them really have it together. When I'm visiting, they often reach out and ask how things are going. They really have their eyes on what's going on. I've seen them there even on holidays, weekends, and after hours. It just feels very genuine here. I'm happy and mom is happy. The only issue I would mention is that they seem to sometimes be understaffed, but I know that's everywhere right now. I did have an issue with a couple of people from outside agencies that they brought in to help with care, but nothing major. I have recommended this facility to others and will in the future. Of all of the places that I've talked to and seen, I would highly recommend them the most.

We decided on Arden Courts because of the location - it was the closest to me. Also the director and the sales person were phenomenal and still are to this day, if I have any issues they hear me out and make sure things get taken care of. Everyone has been very friendly, you walk down the hall and everyone says hello - it is a great atmosphere. I would definitely recommend Arden Courts to others.

I think its a really good setup for someone with memory issues, probably the best in the area. The fact that the whole building was designed for memory care was definitely important and I like the way they are setup in houses. In regards to the staff I think everyone really loves their jobs there, they are super friendly. Communication was good to very good, it could be tough at times because there are different shifts, so sometimes you wouldn't necessarily know what was happening unless someone called you in the middle of the night, but that would be the case for any place like this. Overall I would recommend Arden Courts of Old Orchard to others.

It has been good for my loved one so far. I'm confident in the staff and administrators who are there at Arden Courts. Even so, I would encourage families to be involved in the care for your loved one.