ProMedica Senior Care

[name removed] the administrator is great. There have been times when he didn't look clean. It took over 3 months to get him a haircut. I was told the resident refused. At times he seems overly medicated. The resident is hard to handle. The staff is good to the resident. I ready the medical progress notes which said the resident has epilepsy. He does not. I pointed it out to [name removed] who had the physician contact me. This kind of error is concerning to me. The unit is mostly women. I think the resident would do better if there were more men. Also when he calls, I can hear someone whaling in the background. I think this is upsetting to him.

The ladies and gentlemen that take care of your loved one are fantastic and do a great job. They are unfortunately understaffed in my opinion. My mom seemed very happy and was singing all the time. The food was cafeteria quality. Not homemade like they said. They do offer a lot of snacks and desserts throughout the day. Coffee creamer was powder, no butter on rolls, stuff like that.

Staff turnover low, walking path outside and energetic feeling.

It is a home atmosphere , the staff is very easy to work with, facility is very clean.

Only 50 residents and all dementia patients. Large outdoor courtyard with room windows facing the courtyard.

The staff were friendly. It was bright and friendly, and [name removed] the activities director was amazing, and engaged the residents.

Overall, Springhouse is a good place. They do the best they can with sometimes limited staff. The staff and caregivers always respond to my concerns and often go beyond their scope of duty to assist my friend who is a client there. It is always clean and they have numerous daily activities for their clients. I'm glad my friend is a client there and most importantly, she loves it.

Her room and bathroom weren't kept very clean. There were some aids that were great and others that were not very good. Laundry was hit or miss with the aids. Some of the other residents made being there uncomfortable, but I know that can't be helped. Her personal hygiene needed help and I took care of it myself when I was able to. Overall when the right aids, nurses and activity people were working, things were great. The best thing about my mom being at Linden Village was that she was loved by a lot of people, both employees and residents. She didn't want to be there but she loved the staff.

This was my first time using respite care so I don't have anything to compare it to, but I was very happy with the result. The staff is friendly and the facility is great.

I visit the resident 2 times per week and the staff is always helpful and attentive to the residents needs.

I especially like the physical layout of the facility, which is so unlike the others that I visited. It has common spaces at the center with four "house" wings, each of which has residents' rooms, a dining room, and a living room. The building has windows and doors all around that open to a huge, beautifully landscaped garden space that's totally walled in so that residents can go in and out by themselves, and the windows bring in tons of light. With all-day activities every day, music playing, lots of visiting musicians, and visitors and medical personnel coming and going, it always feels lively and never depressing. There are many activities to which family members are invited (holidays, Super Bowl, etc.), and it has an active support group for family members.

They have been very attentive to [name removed] needs and anytime I call them and ask them to do something. They have usually been there in five minutes such as the other day I checked in on him at 8:30 at night and he was sitting in total darkness for some reason he couldn't get up . I called and asked if they could go see if he was OK and why he was sitting in the dark within two or three minutes there were two people there and got him up, got him changed and got him ready for bed. That was his choice to go to bed at that time. When I have checked in on him to see if he has made meal time , if it's about 10 minutes after someone knocks on his door and tells him it's time for lunch or dinner, etc.. As far as I can tell, he never misses a meal at Auberge. They have a lot of movies , they have a crossword puzzle group. they have a baking group. They have several other things, and it appears that they go and get him for a lot of the activities. There have been a few minor bumps in the road, but they've all been resolved so far. As of this date we are very pleased with the facility that he is in. The reason I gave the administrative staff a four is because in five months they've had three executive directors. The first one was not good , but this last one seems like she's going to do a good job. She's only been there a few weeks Also, the director of medical services, her name is [name removed] has gone far and above . She gets a 5.

I like the caregivers and rest of staff. They know the clients well. The activities are good and seem fun. People are friendly. Yes, I would recommend Arden Courts to other families based on the experience we have had so far.

What we like the most about Arden Courts is the lay out, being in smaller units. Staff is caring, outside layout. Entertainment opportunities. Yes, we would recommend this community to other families. We don't regret having chosen Arden Courts for our mom . We love the way it's design so dementia friendly and the small group focus . Mom loves the singing and entertainment staff is caring and compassionate

Arden Courts is exactly the kind of care facility my mother in law needed for her advanced Alzheimer’s. It’s small enough so that she doesn’t get lost in the shuffle. It offers enough programs to keep her busy without offering programs she will never use. The staff is incredibly friendly and skilled. My Mom loves to walk outside so we are all excited about the planned construction to build a walking path around the facility.

After touring many facilities, I decided upon Arden Court. I had a 10 day trip planned and needed a place for my husband. We came to Arden Court together and he seemed very comfortable there. While I was out of town, I called and got a daily update. The staff was always courteous and answered all of my questions. My husband has a very large family and they coordinated their schedules so that he had visitors every day. I spoke regularly with my inlaws and they were impressed with the care that their brother received. I have another trip planned later this Spring and I have already made arrangements for my husband to have respite care at Arden Court during that time. I highly recommend Arden Court in Avon.

Most of the staff go over and above but for the level of care all the residents need, I don't think at times there are enough caregivers. Not all the things that were promised in service plan get done on a daily basis. The caregivers are wonderful and I feel like they are family. I just think they have too many other duties. Things go missing from residents rooms and the Administrative staff doesn't seem to take responsibility even a little bit. It's all memory care, but is regulation as an assisted living facility. I feel like MEMORY CARE should be designated has is on category.. FOR EXAMPLE when things were not taken care of or helpful equipment should be put into place to prevent fall, too many times we have been told resident has a right to refuse, or we aren't allowed to use that at this facility. There's no accountability or documents or communication of the day to day without asking a lot of questions. But on the other hand I have seen them go above and beyond so It's not consistent. I would also add there's not a lot of room to visit your loved one in private. They do try to accommodate but you really are visiting everyone when you go. I believe the design is good for the residents so they can interact, it just makes it difficult at times to know how to respond to every resident during your visit. Overall the people are great, I just think the Healthcare industry Overall has a long way to go to be where people in cognitive decline get the best care. I don't know hownto help make that happen

Overall, all that work here are angels on Earth. They provide tailed care to the residents. It can still hard to have detailed one-on-one care so having family and friends visit often is ideal. Food is wonderful and activities often fun!

We were attracted to them because of the cost. We appreciated all the staff who worked there. We ultimately took our mom home, as it was not a good fit for her.

I have enjoyed my time at the commons, I've been here over a year. It was a bit of a change after owning my own home for 34 years but I've adjusted.