Pegasus Senior Living, LLC

Our family had an in person tour and Evergreen Place is a beautiful facility. It felt more homey and not institutional, but because of the covid restrictions we were limited on who we could talk to and interact with. However, they did show us the entire community and cleaned out some model rooms for us to see. They had a lot of services, there is a hospital right next door so a lot of convenient service but the price was just way to expensive.

I thought The Farrington at Tanglewood was a very nice place run by a very capable woman. It was a little far form where I lived. And the rooms themselves were very small and older. But they seemed to do very well with activities and engaging people with mental challenges.

During our tour everyone was very friendly and the place itself was nice. We decided against this facility just because they only offer 2 meals a day and it is breakfast and lunch. My friend is not always up for breakfast so that would not have worked. In my opinion it would work better if it was lunch and dinner provided for the 2 meals.

This was definitely the nicest facility that we toured, but it was that much more expensive. The staff were very friendly and helpful.

The staff seem to keep an eye on the residents. The food isn't really good. Sometimes the food is cooked tough. The staff are good and responsive to questions I may have. Some of the activities offered are virtual bowling, music, church services, and more for the residents to choose from.

This is a nice facility and the cheapest in my area. I feel like they may be understaffed. The staff that are there the women seem to be fine. My loved one did have a situation where a male staff member was too ruff but other than that things have been smooth.

This is much nicer atmosphere and the residents aren't sitting in the hallways. The community feels like family. The staff are really good at communicating with the family with any questions or concerns. They are caring and efficient as well.

This is a wonderful place to live. The staff are eager to help in anyway they can such as the dining room. They even know the residents by name. The community is trying to work with the residents on improving the food. Everyone enjoys the activities, such as dinner or lunch out, field trips, and more.

We had an in person tour schedule, but by the time our appointment arrived we were deciding to possibly go with another community. When we spoke with the marketing team about the other community they seemed to really take a negative attitude towards us and brush us off

Our loved one was not there long, but Legacy did a wonderful job. They were very nice, accommodating and our loved one was well taken care of. Even after our loved once passing they were wonderful and we really appreciated that.

A decision like this and the transition to a facility like this is never easy for the families or the potential resident. But in my experience with the people at Town Village Crossing, they are all very caring, and they seem to understand the difficulty families have in making that decision. They've gone out of our way to make us feel comfortable. I never felt like they were pushy or trying to sell us anything, although I recognize their is a sales aspect to it. Obviously they want you to settle there vs. elsewhere. But I felt like what they wanted most was what was in the best interest of our loved one, even if that meant a different community for him. They seemed truly interested in our best interest over their own.

I would tell others that the community does a great job at keeping my loved one going. We were eventually able to see our loved one after COVID protocols were lifted. My loved one is thriving in the assisted living unit. I would recommend the community to others, and it is clean. The community works well with hospice. There is bingo, puzzles, and more available as activities for the residents.

Make sure you get your care plan in place, with specifics, on a written copy right away, and then update it every three months. The problem is there's no director or head nurse right now. Things were fine before that. But the head staff keeps changing. The everyday care staff are wonderful. They're all great, it's just the administration that's the issue. My loved one loves the food, and the facility itself and rooms are very nice. They have really nice tall and low windows which are great to sit beside and look outside. Other places don't have that, and the windows alone were worth moving our loved one there.

We've had a good experience here. The staff is very friendly to my family member. They've answered any questions that we've had. Food is the one area that's more of a challenge. She tells me it's good, but it's kind of bland. They've also had some staffing issues, but I know they're trying hard to get through it as best they can. They offer a lot of activities - happy hour on Fridays with live singing, snacks, a little bit of wine. Bingo, daily health and exercise activities, groups that play dominos and cards. They have a swimming pool there if you want to go. It's expensive, but a good value overall, and a safe place.

It is a little pricey but we do believe they are right where other communities are at. The staff members are wonderful, the care is efficient and they are quick on their feet. Our father says when it comes to the meals they almost feed you to much, and I have had a couple of meals there and the cooks are very good. Within the facility they have a lot of activities for the residents to do, and they are just now starting to get back to going out on outings.

I would refer people to The Oaks. The location is wonderful. The community is beautiful. The staff is great at working with our family.

We do think it is pretty expensive for everything they have to offer, but overall our experience has been good so far. They are not allowing families to come inside and eat the meals with their families yet, but our loved one does say the food is great.

We toured this community and the community was very nice. The staff was very nice and they did a great job answering our questions.We enjoyed this tour

My mom has done a complete 180 since being here at North Point Village, she has changed all for the better. It has been a good experience and I would recommend them to other families who are looking.

We have had a unique experience. We had to make a quick decision, based on a virtual tour during Covid. Since our loved one has moved in, they have undergone an almost complete staff turnover in their management. We had some serious issues in the very beginning with some miscommunications. It was shortly after that that the executive director left. Then not too much longer after that, the director of health and wellness left. Then the facilities director left, followed by the activities director, the concierge, and the person in charge of finance. I'm not sure of the circumstances regarding how they all left. But they have a whole new crew now as of 2-3 weeks ago, so it's really hard to tell how things will go. We've had extensive conversations with the new executive director, who had been on the job for just a week. But she was very impressive. It appears that the care that our loved one was getting was good to start with, except for a terrible event that happened on her first day. But it was fixed immediately as soon as I was able to reach someone on the regional level, which was a good thing. The big freeze happened in the middle of all of these changes, and I felt like people were doing a good job with what they had. But the old executive director really screwed something up. It was fixed within a matter of hours, so no irreparable harm was done. I have been impressed with the regional office, because they saw the problems and stepped right up to take care of business. And they had regional people fill in until they could make new hires. I feel confident based on what I've seen that the people that they've hired are going to do a good job. We'll see how it goes.