Pegasus Senior Living, LLC

A very welcoming and nice community. Too far from family to visit.

This is a good community however, My mother was here for a limited time due to her needing more care than this community could provide for my loved one with memory care. They have been going through a lot of changes with leadership at the time and that is affecting staffing. It is hard with communications because one person that you are talking to one time may not be the same person that you communicate with the next time.

Overall we're pretty happy. We've had some trouble getting maintenance requests done. The food is okay - not great, but not awful. And sometimes it's hard to get a hold of somebody on the phone. But I think the overall the care is good.

It's better than them being at home by themselves. They offer med management. This location has 2 floors. They allow pets. They offer arts and crafts, bingo, game nights and movie nights as far as activities to name a few. They offer transportation to their doctors on certain days. They take the residents to shop of go out to eat. The staff call or email regarding any concerns with my loved one. They work to solve any issues we have. They also have mass and bible classes once a week. They also provide exercise programs. Very caring people work there.

This felt more like an independent living community, and was beautiful. Unfortunately it wasn't a good fit for my loved one.

my loved one has dietary restrictions and the meals aren't appropriate for someone with a diabetic diet. The Havens have claimed that they are not required to provide a "special" menu with alternative nutritious options, so my loved one is just eating whatever is available, even if those things aren't right for her. they also have a high turnover rate within their staff. despite those things, I would recommend this community for those who don't have special or specific needs.

my loved one had a very short stay at The Legacy - to no fault of the community. while she was there i thought it was a very nice place on an especially good looking property. everything was pleasant aside from their lack of staff. there didn't seem to be enough staff to fit my loved ones needs. when she first moved in, they allowed the laundry to pile really high. our concern was addressed by a few different staff members who assured us it would be taken care of on that day. the laundry, which consisted of soiled bedding and clothing, remained there for several days. i would say the community was clean, aside from the laundry issue; which could be attributed to their struggles with staffing retention. i would definitely recommend the Legacy to those who are in need of assisted living and even to those needing memory care. my loved one specifically needed an intensive level of care that they may not have been equipped to handle. i did notice that the other residents had a higher extent of mobility and seemed to be doing just fine. the memory care residents are also provided with a medical alert bracelet, but my loved one is used to Life Alert. i believe she may have forgotten that the bracelet should be used when she needs assistance with anything to prevent an accident; rather than only using it once an accident has happened. i don't blame the community for any incidents that occurred, my loved one just needs additional supervision. unfortunately this community wasn't a good fit for my loved one, but i do think it could be the perfect fit for the right person under the right circumstances. the Legacy is also much better looking than surrounding communities. i do have to say that [name removed] was fabulous! she showed us around and helped us get everything set up; she was extremely helpful and went above and beyond to make this transition easier.

[name removed] came through for us when we were in a bind and we are so grateful! [name removed]worked with our team at [name removed] and got my loved one into a studio within a short time frame with borrowed furnishings until we could move his own furniture in. [name removed]and his staff have really bent over backwards to spend time with us and especially my loved one to help him feel welcome, easing the transition. They have continued to be caring, attentive and friendly and we're happy to say that he has a new home and is being cared for. The only reason I would not give 5 starts is because I almost NEVER do! There have been a few times it's taken staff a long time to assist my loved one when he used the call button but I think we have that figured out, and I wish there were a few more levels of care , or more graduated levels of care, available that could reduce some of the costs. So far it's been a great experience!

Our tour at The Courtyards at Mountain View was great. Really the only issue for my loved one was they do not allow alcoholic beverages. But I was impressed with them overall.

I keep to myself a lot except going down to meals. The staff are okay. My room is okay too. Generally the food is okay overall.

I liked the community; however, it wasn't the right fit for my loved one due to community regulations.

Overall the staff looks happy. The regular weekly staff is happy, but the weekend staff seems to be new or less skilled. It seems like any issues and breakdowns in communication we've had tend to happen on weekends and holidays. In memory care, the double rooms are not too good. The way they're structured, one person has a room with the bathroom, and the other person has to come into their room to use the bathroom, which causes conflict. We're on a waiting list for a single, which looks much better. I like the person in charge of the activities. She's a great communication contact. And there are a lot of positive people. But we're still adjusting and deciding. It's hard to tell with Covid - many of our issues have been during lockdown periods.

It's a beautiful facility. The rooms are very nice. They seem to be short-staffed at times, but the staff they do have there are fine. There's always room for improvement, but I think they're doing a good job overall.

Compared to other communities this is excellent. Very good value for what is spent and the staff are amazing and communicate well. They have activities like live music, library and arts and crafts for the residents to do. It is hard to find enough staff but this is something that everyone is going through. They also have a lot of renovations going on now.

Our family had an in person tour, and it was a good surface tour but we really didn't dive deep into the community because it was just out of our price range.

Nice place that has been very helpful with my loved one. The community has a lot of activities however, my loved one does not participate. The staff are always friendly with me and also with my loved one.

Ridgmar Place was multi-layered and just too spread out. They don't serve meals seven days a week. On Saturdays and Sundays, they do serve breakfast, but lunch is just a boxed lunch, and there are no dinners. The bedrooms were too small for medical beds. And we felt their pricing was on the expensive side. It was still a nice community. It just didn't fit enough of our search criteria.